Afrihost New Network Feedback - Part 2

[Icemanbrfc]

So they must waste money and time, surely this is not right. But I have to admit, when I joined Afrihost, a few years back it was like a dream, but unfortunately it turned into a nightmare.

Its like this Purspyk.. somebody can say that is crap, and somebody else can say no its actually quite good ie the same product. The user will be totally confused, unless they decide to try it, or take the advice and not try it. At the end of the day, only you can make that decision whether to go or not to go. That is life, sometimes somethings dont work out, and you move on and find something that does. To each their own. But this thread has now completely been derailed, and that includes me.

 

[jannier]

I don't think it's a capacity issue, from that screenshot it just looks like the content isn't being served. Are there any other sites or services that aren't loading?

Now that I read this and see he is from Durbanville, I am the Suburb next to it Brackenfell, looking at the time of your post I experienced the same issue last night. I would select a video but nothing streamed, I got the same stat results as in his picture.

I then just left the pc and did some other stuff when I came back a hour later everything was working again.

 

[SlowInternet]

I'm currently with Vox as my main account but also have an Afrihost account for backup. For the last 4 days I tested my Afrihost account and can say that I haven't had a single problem with speed or any buffering at all.

I have always received fast and friendly assistance from AfriGuy on my PM's.

It is possible that others may experience issues with speed/buffering but on my side it is fine.

 

[Icemanbrfc]

I'm currently with Vox as my main account but also have an Afrihost account for backup. For the last 4 days I tested my Afrihost account and can say that I haven't had a single problem with speed or any buffering at all.

I have always received fast and friendly assistance from AfriGuy on my PM's.

It is possible that others may experience issues with speed/buffering but on my side it is fine.

+1

 

[LaraC]

/Snip
It is possible that others may experience issues with speed/buffering but on my side it is fine.

Very much so. I rarely experience any problem while others do.

 

[Zoopy]

You telling me they will be suckered into this nonsense, but on the other hand, somebody with a good experience, shouldn't recommend them either? You being somewhat of hypocrite, trying to keep people signing up, because you have had a bad experience, but wont look at it from the other side of the coin?

Not at all. The only person who is trying to get people to stop others giving feedback is you. Or do you deny that on multiple occasions now you've asked 'ex clients' to stop posting here?

I don't mind what you say about AfriHost if you're having a good experience, just don't try to police my feedback. Potential clients can hear from both sides of the coin and then make up their own minds. You seem to want to erase one side of the coin.

 

[bradza]

Freedom of speech is allowed, no one should be told to keep quiet when it's hard earned cash at stake, especially IN SOUTH AFRICA.

 

[LaraC]

I dread the day Afrihost decide to follow the example of other ISP’s and only occasionally pop in to assist their clients.
Although I’ve never made use of the official fault reporting channels it is there for this purpose.
I think Afrihost is going out of their way to have reps available, on a daily basis, to assist MyBroadband members with queries and to provide assistance where they can.

 

[PurSpyk!!]

There forum presence is appreciated, but it does get frustrating when all you are asked to do is tests after tests, and you see no improvement, and then critical care ask you to do exactly the same tests all over gain, and this continues for weeks

 

[Christo4]

It's time for a new improved rep from Afrihost. One that can deal with the good and the bad. Time to go "Hlaudi".

 

[Hummercellc]

There forum presence is appreciated, but it does get frustrating when all you are asked to do is tests after tests, and you see no improvement, and then critical care ask you to do exactly the same tests all over gain, and this continues for weeks

+1

 

[AdriaanZA]

Now that I read this and see he is from Durbanville, I am the Suburb next to it Brackenfell, looking at the time of your post I experienced the same issue last night. I would select a video but nothing streamed, I got the same stat results as in his picture.

I then just left the pc and did some other stuff when I came back a hour later everything was working again.

Quoting this to highlight the fact that people across Cape Town experienced issues with YouTube last night (two other guys in Eastern Cape said they did, too).

I spoke to people today and they say the same thing about YouTube and other streaming services.

How many more people have to say the same thing in this thread before you realize there is an issue with your network?

I did provide stats in this thread already.

The frustration is that you brush it off.

As stated before, when people try other isps it works fine.

This has been on-going for me and others since the launch of "free time".

Take this feedback seriously please and consider whether or not that was actually something you could do without adversely affecting your service.


I do realize you can't actually acknowledge this at this time but I do hope you bring this up in your internal feedback reporting to your superiors.

 

[Zoopy]

I dread the day Afrihost decide to follow the example of other ISP’s and only occasionally pop in to assist their clients.
Although I’ve never made use of the official fault reporting channels it is there for this purpose.
I think Afrihost is going out of their way to have reps available, on a daily basis, to assist MyBroadband members with queries and to provide assistance where they can.

And that's all fine and well, but I'm also paying for a service. When that service isn't up to scratch I complain through the avenues available to me. Trust me, I'd love to complain directly to Gian, but that's not going to work so instead I complain to the first-level support, which is what is available to me.

It's one thing to have reps available, but it's another thing when for the last few weeks all our complaints about slow streaming has been met with 'traceroute pls' and then nothing further comes of it. At some point I'd appreciate answers and solutions, not just responses.

 

[Icemanbrfc]

I dread the day Afrihost decide to follow the example of other ISP’s and only occasionally pop in to assist their clients.
Although I’ve never made use of the official fault reporting channels it is there for this purpose.
I think Afrihost is going out of their way to have reps available, on a daily basis, to assist MyBroadband members with queries and to provide assistance where they can.

you never know, it could happen.

 

[Zoopy]

Quoting this to highlight the fact that people across Cape Town experienced issues with YouTube last night (two other guys in Eastern Cape said they did, too).

I spoke to people today and they say the same thing about YouTube and other streaming services.

How many more people have to say the same thing in this thread before you realize there is an issue with your network?

I did provide stats in this thread already.

The frustration is that you brush it off.

As stated before, when people try other isps it works fine.

This has been on-going for me and others since the launch of "free time"?

Take this feedback seriously please and consider whether or not that was actually something you could do without adversely affecting your service.


I do realize you can't actually acknowledge this at this time but I do hope you bring this up in your internal feedback reporting to your superiors.

Exactly. People have been reporting the same thing every night for the last week, at least. I've been having streaming issues for weeks before that.

At some point AH needs to take responsibility for an issue on their network. I understand in isolated cases traceroutes can help, but when this amount of people are complaining about something why must every individual send a traceroute? In a service industry a customer shouldn't have to do any troubleshooting on behalf of a company. What is AH paying their technicians/engineers for if their customers have to continuously troubleshoot issues with AH's network?

 

[Christo4]

I'm happy to debate this with you via PM.
This thread isn't designed for debate, but for Afrihost feedback.

I like your "feedback" with Icemanbrfc this morning.

 

[moedawood]

Instagram is extremely slow and speed test is stuck on preparing restarted router and using Google's DNS.

 

[bradza]

Issues connecting again. I understand there is a "free bandwidth" availability during this time but at the very least, I would like it to fall back on the PAID for bandwidth if there is a problem with the free side (and then later updated to reflect the lost time/bandwidth), maintaining connection is of importance.
I've been Afrihost client for years on and off, I've submitted test results for many years on and off and I'm still not impressed by the way it just loses connection. Hopefully I can use my paid for bandwidth before I choose to cancel the account again. Of course though, I'll probably be back in the future at sometime to try again, South Africa's wonderful wide range of ISP's (not) encourages that.

 

[LaraC]

I like your "feedback" with Icemanbrfc this morning.

All work and no play makes for a dull day.

 

[moedawood]

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