Afrihost New Network Feedback - Part 2

[Geoff.D]

How to get a refund:

Upgrade your package (if you paid full price at the beg of the month)
Your money will be refunded except R1.
Click cancel.

Good bye.

If you paid R 1 and still hijacking this thread, think about how cheap you are being.
We get it, you're not happy. Going on and on is not going to help the situation.

I'd really like this forum to go back to the way it was, the reps were being treated respectfully and our feedback was analyzed and responded to in a civilized manner. Please leave if you're not happy. That's how it's supposed to be. Try another ISP that works for you. CW is an option, try it.

Yes, I also experience issues (everyone does!) but if it's not being resolved for you then like what I did with my previous ISP if I was not happy, so I moved on. Simple.

That is all, thank you and enjoy the rest of your night.

I agree with you up to a point.
But look at it this way --- there plenty of reports on a daily basis about AH's failure to get to grips with their network issues.

From local ADSL line problems all the way through to International connectivity problems, DNS server issues timeouts, Traffic fragmentation due to poor routing ... I can go on for a while.

What do you expect clients' to do? Some show incredible loyalty to their ISP (AH) and generally, get the " Take an Aspirin and call me in the morning" response.

Others have undertaken intensive analysis to show AH where the issues arise and still nothing happens?

The result? Plenty of backlash from users out there ....

 

[PostManPat]

Speak for yourself, my cancellation was submitted days ago. No price is worth this BS. Can't even stream Youtube in 720p on a 4mb line in the evenings.

The fact that the reps have done a vanishing act is just the cherry on the cake. :crylaugh:





Nope, sorry. Not going anywhere. If I was a prospective client I'd want to hear these kind of complaints. Time for the AfriFans to stop trying to stifle negative feedback.

You folks can really stop asking us to leave now, because it's not going to happen.

Okay. Enjoy paying more for the same experience. Reps aren't your parents, doubt they want more negativity in their lives by listening to you.

 

[CTBP]

Vote with your wallet and move on, I have found the Afripeeps here very helpful on many occasions, I like many am also fed up and have cancelled, I am only loyal to my wallet, now everyone else who might need help must suffer thanks to a few who have chased the support staff away, well done.

 

[Zoopy]

Okay. Enjoy paying more for a better experience. Reps aren't your parents, doubt they want more negativity in their lives by listening to you.

FTFY. Every other ISP I've tried in the last week has outperformed AH in the evenings. Even a 2mb OpenWeb account. OpenWeb.

If you honestly believe this service level is standard across all ISPs then I don't really know what more to say. You must be so used to not being able to stream anything that you've developed stockholme syndrome.

Customers wanted answers, the reps ran away. Says all you need to know about AH. OpenWeb did the same back when the going got tough.

 

[Zoopy]

Vote with your wallet and move on, I have found the Afripeeps here very helpful on many occasions, I like many am also fed up and have cancelled, I am only loyal to my wallet, now everyone else who might need help must suffer thanks to a few who have chased the support staff away, well done.

Honestly, stop blaming customers for the reps running with their tails between their legs. If the reps can't handle the pressure (and the pressure in this thread was pretty mild) then it's no big loss. It says a lot about a company if their reps only stick around when things go well.

 

[CTBP]

Honestly, stop blaming customers for the reps running with their tails between their legs. If the reps can't handle the pressure (and the pressure in this thread was pretty mild) then it's no big loss. It says a lot about a company if their reps only stick around when things go well.

For interest sake, did you PM any of the support staff when you were having issues to see if they could help or find out what the problem was?

 

[Zoopy]

For interest sake, did you PM any of the support staff when you were having issues to see if they could help or find out what the problem was?

We submitted tickets via the support channels. Never resolved.

It shouldn't be necessary either way, because it's clearly a widespread issue with their network. How many people have reported that Youtube is unusable for them in the evenings in the last few weeks? It's all well and good to ask for traceroutes, but I don't have the will to send them traceroutes every day when the issue is clearly their network. If that's what they expect from me they can start paying me a salary.

 

[Icemanbrfc]

For interest sake, did you PM any of the support staff when you were having issues to see if they could help or find out what the problem was?

There was no need to PM them, they were as active and helpful as they always are. The reason they are not responding, is not because they cant handle the pressure as it was said, but for other reasons. Basically we now in the same boat as some of the other ISP's (Crystal Web and Axxess apart), that has no Reps active or only replies now and then

 

[AfriMan]

Morning guys

I feel like I need to make a post here. I am only going to post once, and that's it.

I've been on MyBB for almost five years now as a rep for Afrihost. During that time we've had some great times and some tough times, but I always felt like we had a common goal to achieve, and there was a unspoken agreement that we played the ball and never the man.

However, in recent times this has changed a lot. We've seen a lot of very personal attacks coming from the community (many seem to be from disgruntled ex-clients), and this is really making it impossible for us to represent the company and assist people via this channel. I think everyone here can agree that we've helped many people get a better experience and resolve small to big issues here in the forums.

I can totally understand that my fellow reps do not feel comfortable in participating in a discussion where they are subject to personal attacks that are completely off the topic of the thread and the subject of the conversation.

I think it's also really important to understand that the reps are here as a conduit to other internal departments. We request information to feed into other channels so that we can get feedback for clients. Many times this results in broad changes and improvements in terms of both policies and actual network management to give our clients a better experience. At the end of the day, we are not pushing buttons and we don't deserve to be attacked or ridiculed in the manner that is becoming more and more commonplace in the forums.

I just want to also acknowledge the many forum members who have defended the reps here over the past few days, it is highly appreciated and we are always grateful that our efforts have made a positive impact. Thank you

We currently discussing a way forward with MyBroadband, as the current environment is just not conducive to any constructive participation by our team.

Until then, we will be available on PM, and we will also reach out to any clients who have legitimate concerns.

I hope everyone has a fantastic day

Regards

Afriman

 

[Hamish McPanji]

Well, there you have it. Well done guys, although am not a fan of Afrihost I always found the manner in which the reps here are addressed has been particularly vicious at times. And often with no reason

Am surprised that Afrihost kept this channel open for so long, and now it's gone.

 

[CTBP]

I can totally agree with the Clientzone support, that's one of the main reasons for me leaving, waiting days for a response is frustrating. A lot of my issues did end up being Telkom themselves, I caught them lying through their teeth when I phoned them once, and was told phone lines have been stolen in my area and would take 2 weeks to get me back online and then tried to sell me a LTE device with data, I phoned again and got someone else on the line and they got me back online within the day, no knowledge of any stolen lines. It was a faulty port.

 

[Icemanbrfc]

Well, there you have it. Well done guys, although am not a fan of Afrihost I always found the manner in which the reps here are addressed has been particularly vicious at times. And often with no reason

Am surprised that Afrihost kept this channel open for so long, and now it's gone.

+1

 

[Unhappy1]

Well, there you have it. Well done guys, although am not a fan of Afrihost I always found the manner in which the reps here are addressed has been particularly vicious at times. And often with no reason

Am surprised that Afrihost kept this channel open for so long, and now it's gone.

Agree, frustration with the service is one thing but expressing that frustration in personal attacks isnt ok. I doubt many of these people would behave this manner face to face with the service rep because it would be embarrassing. However the hidden identity that the forum may offer makes some people keyboard warriors.

 

[Praeses]

Well, there you have it. Well done guys, although am not a fan of Afrihost I always found the manner in which the reps here are addressed has been particularly vicious at times. And often with no reason

Am surprised that Afrihost kept this channel open for so long, and now it's gone.

I've only been with AH for a couple of days (R1 promo) and their forum support has been excellent in comparison to other ISPs I've encountered.

Too bad some people have to behave like spoilt children when they have issues.

I'm probably going to move to AH in Nov because I know they actually have a proper functioning support system (with awesome promos, pricing and services).

 

[Icemanbrfc]

Agree, frustration with the service is one thing but expressing that frustration in personal attacks isnt ok. I doubt many of these people would behave this manner face to face with the service rep because it would be embarrassing. However the hidden identity that the forum may offer makes some people keyboard warriors.

and you are the one who has had alot of issues before from what i can remember, and i know the reps have been very helpful towards you. How is your experience right now Unhappy? Still having issues, or are things looking better?

 

[Rickster]

Speak for yourself, my cancellation was submitted days ago. No price is worth this BS. Can't even stream Youtube in 720p on a 4mb line in the evenings.

I bet you not even with AH, which ISP payed you to cause kuk in this thread?

Since you have already cancelled I suggest you leave this thread and dont come back unless you want to get banned again.

 

[kohlhtor]

Time to look for a other Provider
I have a ticket open from Tue, 21 Jun 2016 at 16:55
Still not resolved sent multi traces show them the packed loss and high ping in the evening
No solution the same as last year Afrihost saying for 4 month no problem and then in December o sorry
I know these users in Cape Town Have no problem all of them on are using pop cpt-tx2.ip.adsl.co.za
all with problems using
cpt-up2.ip.adsl.co.za
and YouTube is not working at all

I posted this to critical care and on the forum and it was ignored
The last respond to my problem was on 17.09 i send trace to them over the weekend i only received an email on monday about the problem afrihost have in Cape Town on Saturday morning
This is not Critical Support for me
all other ISP working fine like webafrica and Telkom

 

[Christo4]

I bet you not even with AH, which ISP payed you to cause kuk in this thread?

Since you have already cancelled I suggest you leave this thread and dont come back unless you want to get banned again.

Dream on.

 

[ronnie_94]

+1. This guy just cant stop complaining even after cancelling.

I bet you not even with AH, which ISP payed you to cause kuk in this thread?

Since you have already cancelled I suggest you leave this thread and dont come back unless you want to get banned again.

 

[Hamish McPanji]

I bet you not even with AH, which ISP payed you to cause kuk in this thread?

Since you have already cancelled I suggest you leave this thread and dont come back unless you want to get banned again.

Forget that, I can't do it either. I have a 4mb line, and have tried with Afrihost, Vox, Mweb and Telkom. I can during the day though, so do recognise that it's congestion in my exchange area, which is largely residential.

Do I stream 720p during the day, and SD during the night. That's with any ISP that I use