Afrihost New Network Feedback - Part 2

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sgs said:
FYI: I had the exact same problems last night. I did switch to Google's DNS, and the problem did not resolve. Some videos would scream down the pipe, others would only work at lower resolutions.

Sometimes videos would play at lower resolutions up to a point, and then just stop - necessitating a switch to a different resolution to continue. (Sometimes this was, strangely, a higher resolution. And some videos I could never get to start.)

My DNS does reset to Afrihost though once the connection drops - will check tonight if it is still on Google and report back if it happens again.
Click to expand...

Exactly what I was experiencing.
Except last night I did not switch to Google DNS, went str8 over to VOX.
 
Last edited:
This morning Instagram images didn't load in my phone. YouTube videoa played at 144p. Later it got better and defaulted to 1080p. It seems inconsistent. On 8mb ADSL with capped product. I'll run some tests if issue occurs again
 
Pakka said:
This morning Instagram images didn't load in my phone. YouTube videoa played at 144p. Later it got better and defaulted to 1080p. It seems inconsistent. On 8mb ADSL with capped product. I'll run some tests if issue occurs again
Click to expand...

Keep us posted :)
 
I cannot watch this live stream, not even at 144p.
https://youtu.be/nxsCnHqxysk

airline2sim.JPG

10+10GB Capped
Google DNS

PS C:\Windows\system32> tracert afrihost.com

Tracing route to afrihost.com [104.20.30.244]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 24 ms 22 ms 22 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 22 ms 22 ms 26 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 22 ms 22 ms 22 ms 41.164.52.40
6 42 ms 42 ms 42 ms 172.18.1.162
7 43 ms 43 ms 43 ms cloudflare.ixp.joburg [196.46.25.198]
8 86 ms 91 ms 92 ms 104.20.30.244

Trace complete.

PS C:\Windows\system32> ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 21ms, Average = 21ms
 
jannier said:
I cannot watch this live stream, not even at 144p.
https://youtu.be/nxsCnHqxysk

View attachment 391712

10+10GB Capped
Google DNS

PS C:\Windows\system32> tracert afrihost.com

Tracing route to afrihost.com [104.20.30.244]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 24 ms 22 ms 22 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 22 ms 22 ms 26 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 22 ms 22 ms 22 ms 41.164.52.40
6 42 ms 42 ms 42 ms 172.18.1.162
7 43 ms 43 ms 43 ms cloudflare.ixp.joburg [196.46.25.198]
8 86 ms 91 ms 92 ms 104.20.30.244

Trace complete.

PS C:\Windows\system32> ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 21ms, Average = 21ms
Click to expand...

Thanks for all the info, it really does help a lot.

Would you mind switching your DNS to automatic and seeing if that makes any difference to the quality of your experience.
 
AfriGenie said:
Thanks for all the info, it really does help a lot.

Would you mind switching your DNS to automatic and seeing if that makes any difference to the quality of your experience.
Click to expand...

Switched but see no difference
DNS: 169.1.1.3 / 169.1.1.9

It starts playing for a few seconds, then nothing.
airline2sim1.JPG

PS C:\Windows\system32> tracert afrihost.com

Tracing route to afrihost.com [104.20.31.244]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 23 ms 22 ms 22 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 24 ms 22 ms 24 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 23 ms 22 ms 22 ms 41.164.52.40
6 42 ms 42 ms 42 ms 172.18.1.162
7 43 ms 43 ms 43 ms cloudflare.ixp.joburg [196.46.25.198]
8 43 ms 43 ms 43 ms 104.20.31.244

Trace complete.
PS C:\Windows\system32> tracert youtube.com

Tracing route to youtube.com [216.58.223.46]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 23 ms 22 ms 23 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 23 ms 23 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 22 ms 23 ms 23 ms 41.164.52.40
6 43 ms 42 ms 42 ms 172.18.1.162
7 43 ms 43 ms 43 ms 72.14.194.206
8 43 ms 43 ms 42 ms 72.14.239.129
9 43 ms 42 ms 43 ms jnb01s08-in-f46.1e100.net [216.58.223.46]

Trace complete.
PS C:\Windows\system32> ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 22ms, Average = 21ms

But then other videos stream on YouTube, start a bit bumpy but then mostly streams.
 
AfriGuy said:
Bit unfair to criticise our logging, if we see trending issues we get on them and fix them - there haven't been any trending issues. As mentioned, if you do continue to experience issues please run the recommended tests and paste the data here so we have a better idea of what's going on.
Click to expand...


In a PM to me the other day Afriman said he's seen the YouTube issues at night being reported. This is what he said:

Thanks so much for the PM. I've seen a few posts like this, but it's been difficult to sift out the relevent info from the rest of the things being posted about the reps, etc.
Click to expand...

Every night in this thread people in the Western Cape report having trouble with YouTube and have provided stats. To say that you don't see trending issues is disconcerting considering the exact same issue is being reported every night by multiple in here and people I know on Afrihost in the Western Cape.

Once again right now certain videos (in particular, live streams) don't load up and YouTube's "stats for nerds" shows no content coming through. As stated earlier, these streams I believe come from international destinations. Other YouTube links that work (popular videos) are loaded from locally cached servers and therefore work.

For what it's worth, here's some stats:

Tracing route to afrihost.com [104.20.30.244]
over a maximum of 30 hops:

1 2 ms 3 ms 2 ms HOME [10.0.0.2]
2 * * * Request timed out.
3 9 ms 8 ms 8 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 9 ms 8 ms 8 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 9 ms 8 ms 9 ms 41.164.52.40
6 29 ms 28 ms 28 ms 172.18.1.162
7 30 ms 29 ms 29 ms cloudflare.ixp.joburg [196.46.25.198]
8 29 ms 30 ms 30 ms 104.20.30.244

Trace complete.

(I have tried with both automatic dns and with Google's 8.8.8.8).


Myself and others have already posted screenshots of YouTube's stats showing a very low connection since last week. I'm on 20mbps vdsl and get about 17mbps most times for videos, but each night around the same time (7pm onwards) Live streams and other YouTube videos loading from international destinations are either very bad or don't connect at all.
 
Last edited:
jannier said:
Switched but see no difference
DNS: 169.1.1.3 / 169.1.1.9

It starts playing for a few seconds, then nothing.
View attachment 391718

PS C:\Windows\system32> tracert afrihost.com

Tracing route to afrihost.com [104.20.31.244]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 23 ms 22 ms 22 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 24 ms 22 ms 24 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 23 ms 22 ms 22 ms 41.164.52.40
6 42 ms 42 ms 42 ms 172.18.1.162
7 43 ms 43 ms 43 ms cloudflare.ixp.joburg [196.46.25.198]
8 43 ms 43 ms 43 ms 104.20.31.244

Trace complete.
PS C:\Windows\system32> tracert youtube.com

Tracing route to youtube.com [216.58.223.46]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 23 ms 22 ms 23 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 23 ms 23 ms 22 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 22 ms 23 ms 23 ms 41.164.52.40
6 43 ms 42 ms 42 ms 172.18.1.162
7 43 ms 43 ms 43 ms 72.14.194.206
8 43 ms 43 ms 42 ms 72.14.239.129
9 43 ms 42 ms 43 ms jnb01s08-in-f46.1e100.net [216.58.223.46]

Trace complete.
PS C:\Windows\system32> ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 22ms, Average = 21ms

But then other videos stream on YouTube, start a bit bumpy but then mostly streams.
Click to expand...

How are other Youtube Live videos? Could you maybe try this Al Jazeera Live Stream and see how that compares.
 
I don't know if it is the Content/Cache server/s we connect to that is being overloaded at this time of day.
Or if it is the route that we follow from our exchanges via telkom infrastructure to the Content/Cache server that gets overloaded.

But noting on the ping or traces indicated anything.

If I switch over to VOX now it should work. Let me try and send a image of the stream I am trying to watch although it has already stopped.

And totally as expected stream instantly and no problem to get 1080p and it builds a healty buffer.
airline2sim_VOX.JPG

PS C:\Windows\system32> tracert afrihost.com

Tracing route to afrihost.com [104.20.30.244]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 22 ms 23 ms 22 ms telkom-upload-vlan-barrack-ipc.vox.co.za [41.193.121.9]
4 57 ms 58 ms 58 ms vox-upload-teraco-cpt-barrack-ipc.vox.co.za [41.193.121.10]
5 30 ms 29 ms 29 ms vox-b2b-pts-barrack-ipc-int.vox.co.za [209.203.1.41]
6 23 ms 23 ms 24 ms 41.193.120.45
7 40 ms 36 ms 34 ms 41.193.106.105
8 42 ms 43 ms 43 ms 41.193.106.97
9 53 ms 53 ms 50 ms 41.193.106.101
10 39 ms 39 ms 39 ms 41.193.32.198
11 77 ms 78 ms 79 ms 41.193.119.86
12 51 ms 54 ms 57 ms cloudflare.ixp.joburg [196.46.25.198]
13 53 ms 51 ms 52 ms 104.20.30.244

Trace complete.
PS C:\Windows\system32> tracert youtube.com

Tracing route to youtube.com [216.58.223.46]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 22 ms 22 ms 22 ms telkom-upload-vlan-barrack-ipc.vox.co.za [41.193.121.9]
4 21 ms 21 ms 21 ms vox-upload-teraco-cpt-barrack-ipc.vox.co.za [41.193.121.10]
5 23 ms 22 ms 22 ms vox-b2b-pts-barrack-ipc-int.vox.co.za [209.203.1.41]
6 22 ms 22 ms 22 ms 41.193.120.45
7 33 ms 32 ms 33 ms 41.193.106.105
8 33 ms 34 ms 33 ms 41.193.106.97
9 38 ms 39 ms 39 ms 41.193.106.101
10 39 ms 43 ms 39 ms 41.193.32.198
11 38 ms 42 ms 39 ms 41.193.119.90
12 39 ms 39 ms 40 ms 72.14.220.136
13 39 ms 38 ms 39 ms 72.14.239.129
14 39 ms 39 ms 39 ms jnb01s08-in-f46.1e100.net [216.58.223.46]

Trace complete.
PS C:\Windows\system32> ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 21ms, Average = 21ms
 
AfriGenie said:
How are other Youtube Live videos? Could you maybe try this Al Jazeera Live Stream and see how that compares.
Click to expand...

Not loading. Here's the stats: http://i.imgur.com/SOujjSw.jpg

Conversely, a regular video is running great: http://i.imgur.com/YSFW7T4.jpg


It's an issue with streams loading from international destinations. But only at night. Daytime is fine.

If I connect to the internet using a different ISP live streams work perfect; so therefore it's not an issue with YouTube but rather with Afrihost. Fingers crossed you'll get to the root of the problem.
 
Last edited:
AfriGenie said:
How are other Youtube Live videos? Could you maybe try this Al Jazeera Live Stream and see how that compares.
Click to expand...

Vox it works perfectly
AL_VOX.JPG



Switched to AH, rebooted modem and PC and useing ISP assigned DNS and does not work.
AL_AH.JPG

PS C:\Windows\system32> tracert afrihost.com

Tracing route to afrihost.com [104.20.30.244]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 23 ms 22 ms 22 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 27 ms 28 ms 28 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 23 ms 23 ms 22 ms 41.164.52.40
6 42 ms 42 ms 41 ms 172.18.1.162
7 43 ms 44 ms 43 ms cloudflare.ixp.joburg [196.46.25.198]
8 43 ms 43 ms 44 ms 104.20.30.244

Trace complete.
PS C:\Windows\system32> tracert youtube.com

Tracing route to youtube.com [216.58.223.46]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 * * * Request timed out.
3 24 ms 23 ms 23 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 67 ms 66 ms 68 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 65 ms 62 ms 55 ms 41.164.52.40
6 46 ms 42 ms 42 ms 172.18.1.162
7 44 ms 42 ms 42 ms 72.14.194.206
8 43 ms 43 ms 43 ms 72.14.239.129
9 43 ms 42 ms 43 ms jnb01s08-in-f14.1e100.net [216.58.223.46]

Trace complete.
PS C:\Windows\system32> ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 21ms, Average = 21ms
 
Last edited:
AdriaanZA said:
Not loading. Here's the stats: http://i.imgur.com/SOujjSw.jpg

Conversely, a regular video is running great: http://i.imgur.com/YSFW7T4.jpg


It's an issue with streams loading from international destinations. But only at night. Daytime is fine.

If I connect to the internet using a different ISP live streams work perfect; so therefore it's not an issue with YouTube but rather with Afrihost. Fingers crossed you'll get to the root of the problem.
Click to expand...

Thanks for the screenshots!

We've definitely seen a reduction in the number of complaints that we've received about Youtube, so we're making progress, but there is still some room for improvement remaining still.
 
Waited for about 3min and the "Stream Host" automatically changed and started to work.

AL_AH1.JPG
 
AfriGenie said:
Thanks for sharing your result, there's definitely something up here. Are you seeing this happen with all Youtube Live videos or only that specific one?
Click to expand...
Only this one but I normally do not watch live streams. :)
 
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