Afrihost New Network Feedback - Part 2

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wingnut771 said:
Just this forum doesn't happen on weekends. Normal support is available.
Click to expand...

Thank you wingnut771 for that quick answer. I guess that would be acceptable as it's a mybb forum and not Afrihost.

Thanks Bryn, ended up just having to wait, all working now. Yeah have the various addons. Streaming better now, perhaps routing or exchange.
 
Slaught3r said:
Well done on post 144. If you did a little investigation on AH website you would see that support is 24/7. ..... Not saying anything else. Good night.
Click to expand...

Phone support:
Mon-Fri 07:00-20:00
Sat-Sun 09:00-15:00

Perhaps do some a little investigating on the AH website. Only email is 24/7 but I'd deduct some hours as I'm still waiting.

Just saying.... nights going great thanks. Good night.
 
Not able to sustain a 480p stream. 6am on a Sunday. :-( yt stats for nerds say 700kbps bandwidth
 
Something's been broken for me since yesterday. Latency is through the roof.

Afrihost
Code: 
C:\Users\strifehart>ping google.com -t

Pinging google.com [169.1.2.79] with 32 bytes of data:
Reply from 169.1.2.79: bytes=32 time=876ms TTL=59
Reply from 169.1.2.79: bytes=32 time=791ms TTL=59
Reply from 169.1.2.79: bytes=32 time=2178ms TTL=59
Reply from 169.1.2.79: bytes=32 time=2332ms TTL=59
Reply from 169.1.2.79: bytes=32 time=1293ms TTL=59
Reply from 169.1.2.79: bytes=32 time=2113ms TTL=59
Reply from 169.1.2.79: bytes=32 time=1357ms TTL=59
Reply from 169.1.2.79: bytes=32 time=1077ms TTL=59
Reply from 169.1.2.79: bytes=32 time=2789ms TTL=59
Reply from 169.1.2.79: bytes=32 time=2533ms TTL=59
Reply from 169.1.2.79: bytes=32 time=2565ms TTL=59
Reply from 169.1.2.79: bytes=32 time=1545ms TTL=59
Reply from 169.1.2.79: bytes=32 time=1589ms TTL=59
Reply from 169.1.2.79: bytes=32 time=1401ms TTL=59
Reply from 169.1.2.79: bytes=32 time=1606ms TTL=59
Reply from 169.1.2.79: bytes=32 time=1144ms TTL=59
Reply from 169.1.2.79: bytes=32 time=1012ms TTL=59
Reply from 169.1.2.79: bytes=32 time=410ms TTL=59

Ping statistics for 169.1.2.79:
    Packets: Sent = 18, Received = 18, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 410ms, Maximum = 2789ms, Average = 1589ms
Control-C
^C

Webafrica
Code: 
C:\Users\strifehart>ping google.com -t

Pinging google.com [169.1.2.79] with 32 bytes of data:
Reply from 169.1.2.79: bytes=32 time=7ms TTL=53
Reply from 169.1.2.79: bytes=32 time=6ms TTL=53
Reply from 169.1.2.79: bytes=32 time=7ms TTL=53
Reply from 169.1.2.79: bytes=32 time=4ms TTL=53
Reply from 169.1.2.79: bytes=32 time=6ms TTL=53
Reply from 169.1.2.79: bytes=32 time=9ms TTL=53
Reply from 169.1.2.79: bytes=32 time=4ms TTL=53
Reply from 169.1.2.79: bytes=32 time=5ms TTL=53
Reply from 169.1.2.79: bytes=32 time=6ms TTL=53
Reply from 169.1.2.79: bytes=32 time=7ms TTL=53
Reply from 169.1.2.79: bytes=32 time=9ms TTL=53
Reply from 169.1.2.79: bytes=32 time=6ms TTL=53
Reply from 169.1.2.79: bytes=32 time=7ms TTL=53
Reply from 169.1.2.79: bytes=32 time=5ms TTL=53
Reply from 169.1.2.79: bytes=32 time=6ms TTL=53
Reply from 169.1.2.79: bytes=32 time=7ms TTL=53
Reply from 169.1.2.79: bytes=32 time=5ms TTL=53
Reply from 169.1.2.79: bytes=32 time=6ms TTL=53
Reply from 169.1.2.79: bytes=32 time=7ms TTL=53
Reply from 169.1.2.79: bytes=32 time=4ms TTL=53
Reply from 169.1.2.79: bytes=32 time=5ms TTL=53
Reply from 169.1.2.79: bytes=32 time=6ms TTL=53

Ping statistics for 169.1.2.79:
    Packets: Sent = 22, Received = 22, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 4ms, Maximum = 9ms, Average = 6ms
Control-C

Yesterday was even worse :

CtqOgCaWAAAk7_w.jpg:large
 
Icemanbrfc said:
Bloody hell lol. Not sure what has happened to my data though. I had over 700 gigs and nothing seems to have carried over. My data is only showing 120 gigs right now, and no AfriPlus
Click to expand...
Lol I know right..but Im not complaining at al...at this rate I will never run out of data ....also seen some fiber rollout activity in the area and one telkom tech confirmed it, we wil be getting fiber very soon ......strange m8 but didn't they say there are issues affecting some clients regarding the rollover etc....
 
ImageUploadedByMyBroadband1475391330.646108.jpg

Also not complaining.. Have 900gigs for the month, did not even use 250gig last month..
 
Last edited:
Hey guys

New member to MyBB, long time lurker and reader though :)
Just reporting in, my DSL is rocking, and has been for ages!!
 
Sigh... Support contacted me, and said i have 121 gigs of data left. I know that, but thats incorrect. I have a 400 gig package. No way i used 300 gigs in 1 day.

Also nothing rolled over from 720 gigs left from September? I find that highly impossible.
 
Icemanbrfc said:
Sigh... Support contacted me, and said i have 121 gigs of data left. I know that, but thats incorrect. I have a 400 gig package. No way i used 300 gigs in 1 day.

Also nothing rolled over from 720 gigs left from September? I find that highly impossible.
Click to expand...
I have a 1000+1000 package with Afrihost plus, I only got 2000gb and my data did not roll over from last month. So something is wrong.
 
Hummercellc said:
I have a 1000+1000 package with Afrihost plus, I only got 2000gb and my data did not roll over from last month. So something is wrong.
Click to expand...
The other support person told me i have 1.2tb of data.

Looking at clientzone, unless im looking at it wrong, it says i have 121 gigs remaining. It shows total data account 1.37TB but its very confusing at the moment. It shows total data used 189 gigs, but again, thats impossible in 1 day, at least for me.

Interestingly, the data links to the right, shows all my available data. But want to know what is the 121 gigs thats available.

cab6837d209ba75278f126378909b605.jpg
 
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Also data missing here, support eventually said they confirm and working on it, hopefully they fix soon. Seems you have to keep checking every month if data has rolled over or you'll lose data.
 
Is live chat not working :(

It shows online, but when i try and start chat, it says offline. :wtf:
 
Anyone Experiencing excruciating slow emails from office 365 or just office 365 in general?

We are on Afrihost uncapped business premuim?

It works fine if I switch over to my fallback Telkom LTE?
 
Well someone failed maths at Afrihost! :whistle:


Good day X

Thank you for contacting us :)

I've had a look at your account >>

* I see you do have 2x (1000GB + 1000GB) accounts that is with the Afrihost Plus double data as well.

- [email protected] - 1000+1000 GB DSL Package
- [email protected] - 1000+1000 GB DSL Package

Everything seems to be fine with regards to the data allocation.
Kindly see attached screenshot.

Two times 500GB + 500GB of normal data was allocated.
And then two times 500GB + 500GB of double data was allocated.

A total of 2000GB were added on each of the accounts.
Click to expand...
 
Morning Guys!

Sorry for the late reply, things have been a bit crazy this morning!

Our Dev Team is aware of the roll-over data not displaying correctly, and they should have this sorted out in a jiffy!

If you guys don't see the data displaying correctly by later today, you are more than welcome to PM me.
 
Slaught3r said:
Well done on post 144. If you did a little investigation on AH website you would see that support is 24/7. ..... Not saying anything else. Good night.
Click to expand...

Our Telephone Support isn't 24 Hours, but our Support Team is available via email and SMS Assistance 24 hours a day. :) You are more than welcome to SMS Help to 32541 and they'll get back to you ASAP.
 
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