Afrihost New Network Feedback - Part 2

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Adsl caped

This is my WinMTR to the same address, the packet loss is high on my one hop, but honestly, I don't know what more you expect from adsl, 215ms ping to Europe looks about right to me.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.254 - 0 | 120 | 120 | 0 | 0 | 1 | 0 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| jhb-up1.ip.adsl.co.za - 4 | 105 | 101 | 27 | 29 | 56 | 29 |
| jhb-up7.ip.adsl.co.za - 53 | 40 | 19 | 28 | 29 | 32 | 29 |
| jhb-net1.ip.adsl.co.za - 0 | 120 | 120 | 27 | 32 | 56 | 38 |
| 169-1-5-74.ip.afrihost.co.za - 0 | 120 | 120 | 28 | 47 | 104 | 43 |
| 41.169.57.216 - 0 | 120 | 120 | 29 | 36 | 58 | 29 |
|if-ae-7-0.tcore2.JSO-Johannesburg.as6453.net - 0 | 120 | 120 | 29 | 54 | 119 | 32 |
|if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net - 0 | 120 | 120 | 202 | 211 | 233 | 204 |
|if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net - 0 | 120 | 120 | 195 | 203 | 232 | 200 |
| if-ae-5-90.tcore2.PV9-Lisbon.as6453.net - 0 | 120 | 120 | 199 | 208 | 225 | 209 |
| if-ae-2-2.tcore1.PV9-Lisbon.as6453.net - 0 | 120 | 120 | 212 | 221 | 233 | 224 |
|if-ae-1-3.tcore1.SV8-Highbridge.as6453.net - 0 | 120 | 120 | 197 | 212 | 244 | 214 |
|if-ae-2-2.tcore2.SV8-Highbridge.as6453.net - 0 | 120 | 120 | 194 | 203 | 238 | 219 |
| if-ae-11-2.tcore1.L78-London.as6453.net - 0 | 120 | 120 | 195 | 204 | 220 | 201 |
| if-ae-17-2.tcore1.LDN-London.as6453.net - 0 | 120 | 120 | 200 | 204 | 224 | 200 |
| 195.219.83.102 - 0 | 120 | 120 | 214 | 222 | 240 | 221 |
| ae-3-80.edge4.Frankfurt1.Level3.net - 0 | 120 | 120 | 209 | 216 | 240 | 221 |
| ae-3-80.edge4.Frankfurt1.Level3.net - 0 | 120 | 120 | 209 | 221 | 246 | 215 |
| te2-2.c102.f.de.plusline.net - 0 | 120 | 120 | 218 | 228 | 243 | 227 |
| 82.98.102.13 - 0 | 120 | 120 | 211 | 228 | 435 | 220 |
| 82.98.98.250 - 0 | 120 | 120 | 216 | 229 | 360 | 231 |
| 212.19.42.26 - 0 | 120 | 120 | 216 | 230 | 250 | 226 |
| sipgate.de - 0 | 120 | 120 | 221 | 231 | 249 | 233 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
This is my WinMTR to the same address, the packet loss is high on my one hop, but honestly, I don't know what more you expect from adsl, 215ms ping to Europe looks about right to me.

You're in Mpumalanga, he's in the cape, big difference. Guys in the cape can get 160ms to london.
 
8:00 and download speed half
95932a39477d73f2c40162f384fbf432.png
 
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I have also got no speeeed this afternoon and cant load webistes. struggled 20 minutes to load this page
 
10 PM on a friday night and no streams working.

Tried a speed test and get:
5696359338.png

whilst my router says:
ADSL Link Downstream Upstream
Connection Speed 12476 kbps 1021 kbps
Line Attenuation 13 db 4 db
Noise Margin 18 db 7 db

so Afrihost is giving me 10% of my line speed and then streams are capped at 10% of that so in total I get streaming at 1% of line speed or rather no stream as it requires 20 min to buffer one min of SD video.
 
This reply I get this morning from critical care

Good day Thorsten

I hope you are well :)

I've checked with the network team and there was no reported increase in latency on the network in the South. There was also no management applied to the network during the reported times that could attribute to the increase observed.

I'll have the network team look deeper and perform tests to try and replicate your results. Kindly provide me with test performed now for comparison.

I hope this information serves you well, have a great day and please let me know if I can help with anything else :)

Warm regards,
Gary - Critical Care Crew
Afrihost - Pure Internet Joy!

P.S. You can visit your ClientZone at https://clientzone.afrihost.com to get help, manage your account, update your contact and billing details, get your invoices, make changes to your account and packages and much much more.

Ticket Details
Ticket ID: GWV-785-39542
Department: Afrihost - Critical Care
Priority: High

Got Questions? Got Answers?
 
10 PM on a friday night and no streams working.

Tried a speed test and get:
View attachment 393782

whilst my router says:
ADSL Link Downstream Upstream
Connection Speed 12476 kbps 1021 kbps
Line Attenuation 13 db 4 db
Noise Margin 18 db 7 db

so Afrihost is giving me 10% of my line speed and then streams are capped at 10% of that so in total I get streaming at 1% of line speed or rather no stream as it requires 20 min to buffer one min of SD video.

My best stream so far:
Clipboard03.png

Peek is 20% of line speed and average is less than 5%.

As for throughput you can see it is all over the place, it should flatline not have gaps, peeks and troughs if streaming.

Just to dispel the usual "Exchange Congestion" argument here is the same speed test with the Telkom Account:
5696433048.png
 
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Lost connection but had sync, loaded openserve guest account and it worked then went back to AH and it worked...odd.
 
Lost connection but had sync, loaded openserve guest account and it worked then went back to AH and it worked...odd.
Happens to me as well on a few occasions.

Are you enjoying the comfort of free time Rickster when everything works well?
 
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