Afrihost New Network Feedback - Part 2

[wingnut771]

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| No response from host - 100 | 15 | 0 | 0 | 0 | 0 | 0 |
| dbn-up2.ip.adsl.co.za - 7 | 58 | 54 | 92 | 170 | 180 | 168 |
| dbn-up2.ip.adsl.co.za - 7 | 60 | 56 | 105 | 170 | 179 | 172 |
| dbn-in1.ip.adsl.co.za - 17 | 43 | 36 | 96 | 168 | 194 | 168 |
| 41.162.84.192 - 16 | 46 | 39 | 129 | 171 | 177 | 129 |
| 172.18.1.162 - 6 | 59 | 56 | 104 | 180 | 201 | 179 |
| cloudflare.ixp.joburg - 12 | 51 | 45 | 177 | 183 | 228 | 182 |
| 104.20.9.169 - 10 | 55 | 50 | 0 | 177 | 185 | 180 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

[schumi]

Also noticing slow speed in Durban

 

[AfriGenie]

Can you please test your DSL connections again and let me know if there is any change.

 

[Hummercellc]

No Change here

Tracing route to afrihost.com [104.20.31.244]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * 187 ms 190 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
3 186 ms 273 ms 191 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 189 ms 202 ms 180 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 189 ms 189 ms 188 ms 41.162.84.192
6 * 203 ms 197 ms 172.18.1.162
7 208 ms 195 ms 201 ms cloudflare.ixp.joburg [196.46.25.198]
8 195 ms * 196 ms 104.20.31.244

Trace complete.

Tracing route to sip.voip.mweb.net [196.28.95.12]
over a maximum of 30 hops:

1 * * * Request timed out.
2 341 ms 282 ms 176 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
3 375 ms 373 ms 350 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 331 ms * * dbn-in1.ip.adsl.co.za [169.1.5.204]
5 175 ms 173 ms 173 ms optinet.ixp.durban [196.10.141.75]
6 182 ms 287 ms 186 ms 197-82-7-1.dbn.mweb.co.za [197.82.7.1]
7 247 ms 187 ms 203 ms te0-7-0-1.vic-p-2.optinet.net [197.84.4.44]
8 188 ms 186 ms 185 ms 202.bu-ether5.vic-pe-2.optinet.net [197.80.7.103
]
9 192 ms * 182 ms 197-81-226-81.jhb.mweb.co.za [197.81.226.81]
10 223 ms 211 ms 182 ms 197-81-226-61.jhb.mweb.co.za [197.81.226.61]
11 301 ms 287 ms * 197-81-229-4.jhb.mweb.co.za [197.81.229.4]
12 210 ms 290 ms 249 ms 197-81-229-23.jhb.mweb.co.za [197.81.229.23]
13 274 ms 321 ms 335 ms sip.voip.mweb.net [196.28.95.12]

Trace complete.

 

[wingnut771]

Can you please test your DSL connections again and let me know if there is any change.

 

[AfriGenie]

We've updated our Network Notice Page... You can find it HERE.

Our Team is working with the upstream providers to restore full throughput as quickly as possible.

 

[Hummercellc]

We've updated our Network Notice Page... You can find it HERE.

Our Team is working with the upstream providers to restore full throughput as quickly as possible.

Lost IPC links again?

 

[AfriGenie]

Lost IPC links again?

Not sure at this point... The moment I get feedback from the Team I'll post it here.

 

[schumi]

Seems to be working fine for me now

 

[AfriGenie]

Seems to be working fine for me now

Thanks for the update! Were you seeing reduced throughout or latency earlier?

 

[FaSMaN]

We are experiencing issues using office 365 again aswell as any SSL websites and VPN(we are on a business unshaped and uncapped so this shouldnt be shaped or throttled to the point where it unusable after 3PM)

PS KZN Durban area, is this related to the issue you are currently experiencing in the area?

While the timeout happens later during the tracert you can see it jumps from 34ms to 193ms when it hits microsoft in JHB, on other ISPs (tested with Telkom ADSL) it is about 50ms.

C:\Users\francois>tracert login.microsoftonline.com

Tracing route to aadg.windows.net.nsatc.net [104.45.0.18]
over a maximum of 30 hops:

1 41 ms 6 ms 7 ms 10.0.0.3
2 * * * Request timed out.
3 45 ms 55 ms 32 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 25 ms 25 ms 24 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 26 ms 26 ms 24 ms 169-1-5-213.ip.afrihost.co.za [169.1.5.213]
6 23 ms 25 ms 25 ms 169-1-3-244.ip.afrihost.co.za [169.1.3.244]
7 34 ms 24 ms 28 ms dbn-os2.ip.adsl.co.za [169.1.3.249]
8 26 ms 27 ms 25 ms 169-1-5-212.ip.afrihost.co.za [169.1.5.212]
9 25 ms 24 ms 59 ms 41.162.84.192
10 34 ms 35 ms 33 ms 172.18.1.162
11 193 ms 192 ms 193 ms microsoft.ixp.joburg [196.46.25.133]
12 196 ms 193 ms 193 ms ae4-0.mrs01-96cbe-1a.ntwk.msn.net [104.44.227.15]
13 192 ms 193 ms 192 ms ae0-0.mrs01-96cbe-1b.ntwk.msn.net [104.44.227.13]
14 207 ms 209 ms 205 ms ae2-0.zrh-96cbe-1b.ntwk.msn.net [104.44.227.7]
15 212 ms 212 ms 212 ms ae21-0.fra-96cbe-1a.ntwk.msn.net [198.206.164.48]
16 214 ms 212 ms 212 ms ae12-0.fra-96cbe-1b.ntwk.msn.net [104.44.228.1]
17 208 ms 207 ms 209 ms be-3-0.ibr02.ams.ntwk.msn.net [104.44.5.16]
18 207 ms 209 ms 209 ms ae73-0.am3-96c-1b.ntwk.msn.net [104.44.5.3]
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

 

[schumi]

Thanks for the update! Were you seeing reduced throughout or latency earlier?

Only noticed speed while browsing and speed test didn't check latency

 

[Geoff.D]

We are experiencing issues using office 365 again aswell as any SSL websites and VPN(we are on a business unshaped and uncapped so this shouldnt be shaped or throttled to the point where it unusable after 3PM)

PS KZN Durban area, is this related to the issue you are currently experiencing in the area?

While the timeout happens later during the tracert you can see it jumps from 34ms to 193ms when it hits microsoft in JHB, on other ISPs (tested with Telkom ADSL) it is about 50ms.

On Telkom ISP.

Did a similar trace.

We end up going via Microsoft.ixp.capetown (196.10.140.47).

reach 104.44.10.61 in about 180 ms.

Thereafter nothing --------

Maybe fault not with AH?

 

[Batista]

Hi AfriGenie

All live chat support on your website is down, so hopefully you are still at the office

Im currently being shaped - can you tell me whether my gaming (ps4) traffic will also be shaped?

I have an 8mbps premium account uncapped.THe one between home and business.

 

[FaSMaN]

On Telkom ISP.

Did a similar trace.

We end up going via Microsoft.ixp.capetown (196.10.140.47).

reach 104.44.10.61 in about 180 ms.

Thereafter nothing --------

Maybe fault not with AH?

Telkom Lte or ISP, capped or uncapped, will have to drive home to test it again from there lol?

This is trough Vodcom 3g 79ms then increases because its international:

1 3 ms 1 ms 2 ms 192.168.43.1
2 48 ms 21 ms 18 ms 10.17.16.28
3 50 ms 22 ms 25 ms 10.242.202.6
4 43 ms 23 ms 23 ms 10.242.202.13
5 38 ms 27 ms 41 ms 10.113.145.33
6 63 ms 22 ms 23 ms vc-196-207-35-36.3g.vodacom.co.za [196.207.35.36]
7 54 ms 20 ms 21 ms 192.168.250.230
8 96 ms 23 ms 30 ms 41.0.148.1
9 38 ms 33 ms 33 ms 10.118.24.46
10 79 ms 35 ms 34 ms microsoft.ixp.joburg [196.46.25.133]
11 243 ms 213 ms 223 ms ae4-0.mrs01-96cbe-1a.ntwk.msn.net [104.44.227.15]
12 213 ms 238 ms 237 ms ae0-0.mrs01-96cbe-1b.ntwk.msn.net [104.44.227.13]
13 214 ms 247 ms 225 ms ae2-0.zrh-96cbe-1b.ntwk.msn.net [104.44.227.7]
14 211 ms 211 ms 218 ms ae21-0.fra-96cbe-1a.ntwk.msn.net [198.206.164.48]
15 243 ms 238 ms 244 ms ae12-0.fra-96cbe-1b.ntwk.msn.net [104.44.228.1]
16 306 ms 209 ms 233 ms be-3-0.ibr02.ams.ntwk.msn.net [104.44.5.16]
17 370 ms 233 ms 237 ms ae73-0.am3-96c-1b.ntwk.msn.net [104.44.5.3]

 

[cavedog]

It's back to normal now.

 

[AfriGenie]

We are experiencing issues using office 365 again aswell as any SSL websites and VPN(we are on a business unshaped and uncapped so this shouldnt be shaped or throttled to the point where it unusable after 3PM)

PS KZN Durban area, is this related to the issue you are currently experiencing in the area?

While the timeout happens later during the tracert you can see it jumps from 34ms to 193ms when it hits microsoft in JHB, on other ISPs (tested with Telkom ADSL) it is about 50ms.

I'm afraid it will affect all services on our Clients connecting in the East. It looks to be a cable-break, we're working to get it repaired as quickly as possible.

 

[Hummercellc]

The East is still not 100%, but far better than earlier

Tracing route to sip.voip.mweb.net [196.28.95.12]
over a maximum of 30 hops:

1 * * * Request timed out.
2 47 ms 41 ms 63 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
3 30 ms 17 ms 22 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 19 ms 17 ms 17 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 78 ms 64 ms 68 ms optinet.ixp.durban [196.10.141.75]
6 86 ms 87 ms 83 ms 197-82-7-1.dbn.mweb.co.za [197.82.7.1]
7 84 ms 84 ms 84 ms te0-7-0-1.vic-p-2.optinet.net [197.84.4.44]
8 82 ms 74 ms 73 ms 197-80-7-47.jhb.mweb.co.za [197.80.7.47]
9 86 ms 81 ms 96 ms 197-81-226-81.jhb.mweb.co.za [197.81.226.81]
10 86 ms 121 ms 86 ms 197-81-226-61.jhb.mweb.co.za [197.81.226.61]
11 78 ms 90 ms 87 ms 197-81-229-4.jhb.mweb.co.za [197.81.229.4]
12 86 ms 86 ms 105 ms 197-81-229-23.jhb.mweb.co.za [197.81.229.23]
13 76 ms 75 ms 86 ms sip.voip.mweb.net [196.28.95.12]

Trace complete.

Tracing route to afrihost.com [104.20.30.244]
over a maximum of 30 hops:

1 * * * Request timed out.
2 40 ms 33 ms 23 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
3 35 ms 26 ms 38 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 45 ms 30 ms 38 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 34 ms 17 ms 20 ms 41.162.84.192
6 25 ms 66 ms 33 ms 172.18.1.162
7 76 ms 96 ms 105 ms cloudflare.ixp.joburg [196.46.25.198]
8 65 ms 61 ms 75 ms 104.20.30.244

Trace complete.

Tracing route to www.telkom.co.za [165.143.158.60]
over a maximum of 30 hops:

1 * * * Request timed out.
2 33 ms 15 ms 17 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
3 19 ms 13 ms 11 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 19 ms 10 ms 9 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 18 ms 16 ms 15 ms 41.162.84.192
6 28 ms 47 ms 24 ms 172.18.1.162
7 74 ms 78 ms 42 ms 41.160.2.69
8 60 ms 56 ms 26 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [196.43.25.137]
9 37 ms 38 ms 27 ms nbsc-ip-er-1-gig-6-1-0.telkom-ipnet.co.za [196.43.51.74]
10 21 ms 22 ms 21 ms telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.10.42]
11 67 ms 46 ms 30 ms 198.54.206.73
12 50 ms 55 ms 27 ms explore.telkom.co.za [165.143.158.60]

 

[AfriGenie]

Hi AfriGenie

All live chat support on your website is down, so hopefully you are still at the office

Im currently being shaped - can you tell me whether my gaming (ps4) traffic will also be shaped?

I have an 8mbps premium account uncapped.THe one between home and business.

Hi!

Gaming on your PS4 won't be shaped on our Premium Uncapped accounts, although any game downloads or updates will be shaped if needed.

 

[savage]

Afrihost broken again? -shrugs-

  2     *        *        *     Request timed out.
  3    23 ms    21 ms    21 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  4    22 ms    22 ms    22 ms  cpt-up2.ip.adsl.co.za [169.1.5.106]
  5    22 ms    21 ms    25 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    21 ms    21 ms    21 ms  41.164.52.40
  7    21 ms    21 ms    25 ms  ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
  8     *        *        *     Request timed out.
  9   570 ms     *        *     if-ae-5-10.tcore2.PV9-Lisbon.as6453.net [80.231.159.93]
 10   570 ms     *        *     if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
 11     *        *        *     Request timed out.
 12     *        *      352 ms  if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
 13   356 ms   355 ms   351 ms  if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
 14   344 ms   344 ms   342 ms  if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
 15   340 ms   355 ms   338 ms  195.219.83.102