Afrihost New Network Feedback - Part 2

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Phinix said:
But isn't this the entire reason why you have different tiered/priced packages? So that when something like this happens the people with the cheaper packages get shaped a lot so that the people who are on higher tiered/priced packages can at least load a webpage?
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Mmmm I like the way you see it! Was that not the whole point of the shaping packages? This sounds like a text book case where shaping should be implemented and traffic re-routed via Joburg.
 
I want my refund for 5 hours. 0.67204301075268817204301075268817% of the month down-time. That's R5 for me, and probably near every other customer in the East and South, some more, some less.

Oh and disqus comments:
No, we have a dedicated team on duty (not standby) and an escalation process in place, so this was identified as quickly as it would have been at any other time :)
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Have them fired. Took 3 hours just to find the cable fault. Incompetent. Then have a chat with Gian that he should go hire a competent network tech to lay out your network.
 
Stay tuned for another "Afrihost best network" article by MyBB in the very near future.


Just my 2c
 
Phinix said:
But isn't this the entire reason why you have different tiered/priced packages? So that when something like this happens the people with the cheaper packages get shaped a lot so that the people who are on higher tiered/priced packages can at least load a webpage?
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We can do that, but we still would rather avoiding shaping capped unless we absolutely have to.
 
Johnatan56 said:
I have literally 0% throughout unable to use my net that I pay for, yet it is impossible t reroute traffic as it might inconvenience others. Is that not the entire point I am paying for the prioritized capped account?
Don't you find it hilarious that this happens on the day that the separation of capped accounts occurs, that you shape "shaped capped accounts" under "extreme network load"?

How is a single fiber cable break enough to kill off the entire southern and northern region. It would be understandable to have reduced throughout due to two or more redundant routes for a connection shared by a huge number of your customers, it's got to be one of the dumbest network topologies If only a single cable would bring down half the country.

International cables have redundancy, Seacom and WACS have agreements with each other for this, a minimum of 2 ways out the country extremely geographically separated, how can you have a single cable destroy the entire network for over 5 hours.

Also 3 hours to diagnose this when you should have been able to diagnose it near instantly as the switch before replies, the switch after doesn't so you'd ping from the other side as well and know that the fiber cable is damaged, should take you less than 5 minutes.

This can solely be laid at your feet and easily been avoided, you even have the possibility to reroute via Johannesburg and don't take that options so that your clients can even have a net connection for at least email.

Atrocious networking and decision making.
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Using your example, international cables break when the cause of the outage affects redundancies.

Remember that we're not talking about a small cable like an HDMI cable. This is more like a trunk of multiple, industrial grade cables running from pop to pop (point of presence). In the unlikely event that a cable within that trunk fails, there is redundancy. However, if a physical even occurs that can cause the entire trunk fails (like when the entire seacom cable was cut through) the only redundancy would be an entirely different set of cables/infrastructure running elsewhere, which is not always possible.
 
either the network is still taking strain from the outage or I'm being shaped to pieces on my capped account with 20Mbps line. Current torrent download speed 20KiB/s... ridiculous.

Where is the option in client zone to select double data or unshaped?
 
Johnatan56 said:
Best effort, just admitted they could route through Johannesburg as a last ditch attempt, did not do so therefore it's not best effort.
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Best effort also means we make the best decision given the circumstances. I am sure you are seeing it from your own perspective, but we have to think of all our clients who could potentially be affected, the long term issues that could arise, as well as other factors.

I totally agree that, given that it looks like most people are coming back online already, that this was the fastest and most effective solution.
 
Davedes said:
either the network is still taking strain from the outage or I'm being shaped to pieces on my capped account with 20Mbps line. Current torrent download speed 20KiB/s... ridiculous.

Where is the option in client zone to select double data or unshaped?
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Easiest route is to use the email you received when we launched Shaped Capped :)
 
AfriMan said:
Easiest route is to use the email you received when we launched Shaped Capped :)
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So there's no option available other than the email?

Can you confirm if there is shaping taking place on capped accounts because if this is the speed that can be expected going forward on double data accounts it's pretty much useless.
 
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