Afrihost New Network Feedback - Part 3

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AfriMan said:
Port card faults are pretty rare, it's unlikely to have occurred twice on the same line, but I guess it is possible. We will have to convince Telkom that this could be the issue, so TelkomZa may be able to help to get someone to investigate a little quicker. Either way we should be able to get an answer :)
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Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=378ms TTL=63
Reply from 155.239.255.250: bytes=32 time=485ms TTL=63
Reply from 155.239.255.250: bytes=32 time=273ms TTL=63
Reply from 155.239.255.250: bytes=32 time=373ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 273ms, Maximum = 485ms, Average = 377ms
PS C:\WINDOWS\system32> ping bras.afrihost.com
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Already logged a fault with you guys.
 
Rickster said:
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=378ms TTL=63
Reply from 155.239.255.250: bytes=32 time=485ms TTL=63
Reply from 155.239.255.250: bytes=32 time=273ms TTL=63
Reply from 155.239.255.250: bytes=32 time=373ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 273ms, Maximum = 485ms, Average = 377ms
PS C:\WINDOWS\system32> ping bras.afrihost.com
Click to expand...


That looks like plain and simple exchange congestion to me, had the exact same issue in the past. TelkomZA on Facebook assisted me in resolving it by raising the DSLAM throughput limit or something.

I can't remember exactly what he said, but it was along the lines of the throughput on my specific DSLAM was set to 150Mb/s and it was exceeding that to roughly around 180 during peak times, they raised the limit and all the issues went away.

This was quite a few years ago, before I was transferred to an MSAN.
 
DeatheCore said:
That looks like plain and simple exchange congestion to me, had the exact same issue in the past. TelkomZA on Facebook assisted me in resolving it by raising the DSLAM throughput limit or something.

I can't remember exactly what he said, but it was along the lines of the throughput on my specific DSLAM was set to 150Mb/s and it was exceeding that to roughly around 180 during peak times, they raised the limit and all the issues went away.

This was quite a few years ago, before I was transferred to an MSAN.
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likewise.. in my case i was completely moved to another exchange that was less congested.
 
DeatheCore said:
That looks like plain and simple exchange congestion to me, had the exact same issue in the past. TelkomZA on Facebook assisted me in resolving it by raising the DSLAM throughput limit or something.

I can't remember exactly what he said, but it was along the lines of the throughput on my specific DSLAM was set to 150Mb/s and it was exceeding that to roughly around 180 during peak times, they raised the limit and all the issues went away.

This was quite a few years ago, before I was transferred to an MSAN.
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Good to know for the the future. Generally we are told the exchange backhaul has to be upgraded to resolve congestion, but perhaps in some cases it's a quicker solution :)
 
I logged a fault yesterday at 7am and got feedback to retest and confirmed after 11am it is actually worse than before (syncing at 320kbps only)

I followed up this morning after 8am and again after 12pm...still waiting for any sort of reply
 
Can i change my package and have it change with effect from the 1st of feb or will it only change by march 1
 
Gonzo.B said:
Can i change my package and have it change with effect from the 1st of feb or will it only change by march 1
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you can change package before the 24th of a month, which will come into effect for the new month. So if your change your package now, it will change on the 1st Feb. However, if you upgrade a package now, you will be given x amount of data and a pro rata charge
 
Icemanbrfc said:
you can just by the before the 24th of a month, which will come into effect for the new month. So if your change your package now, it will change on the 1st Feb. However, if you upgrade a package now, you will be given x amount of data and a pro rata charge
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Thanks,nope it's a downgrade.
 
So in conclusion, everyone that has had issues over the past week and a half with streaming has been told it's all in your head?

Because when we have an issue we get the same response "Everything was fine on my end" from the REPS??

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PearlJam said:
I logged a fault yesterday at 7am and got feedback to retest and confirmed after 11am it is actually worse than before (syncing at 320kbps only)

I followed up this morning after 8am and again after 12pm...still waiting for any sort of reply
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Have you been in touch with an Openserve technician directly at all?
 
Gonzo.B said:
Thanks,nope it's a downgrade.
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Downgrades will only take effect at the end of the month. To correct Iceman, these have to be requested before the 23rd of each month in order for it to take effect at the end of the same month. :)
 
NewBiks said:
So in conclusion, everyone that has had issues over the past week and a half with streaming has been told it's all in your head?

Because when we have an issue we get the same response "Everything was fine on my end" from the REPS??

View attachment 411936
Click to expand...

Your testing and feedback has definitely not been ignored. Myself and the other Reps on here have been passing on all of your feedback to our NOC Team and Network Engineers as it comes in. I also think that we have been pretty good at reporting back whenever we have info, as well as admitting when we see issues on the network (which have been few and far between of late). I honestly think we would have seen more of a response if there was a general issue on our end, so we'll have to continue troubleshooting with you as long as your problem persists - or even send you through to our Critical Care Team. Either way, we're always happy to help. :)
 
AfriFella said:
Have you been in touch with an Openserve technician directly at all?
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No. I don't know if Afrihost has logged it yet. Normally I get a reference no when it is logged with Telkom/Openserve. Hence my concern that time is going by and I can't do my work
 
PearlJam said:
No. I don't know if Afrihost has logged it yet. Normally I get a reference no when it is logged with Telkom/Openserve. Hence my concern that time is going by and I can't do my work
Click to expand...

Please drop me a PM with your deets and I'll take a quick look.
 
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