Is this on a shaped Capped or Uncapped account?
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Afrihost New Network Feedback - Part 3
- Thread starter AfriMan
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Is this on a shaped Capped or Uncapped account?
Not sure what the relationship between Mobile and DSL would be, while we use the same kit to ensure that we route and manage traffic correctly, mobile traffic does not go via our IPC so it should have no effect whatsoever on DSL speeds. This has been in place since last year already.
Which product are you connecting with? ON a shaped product, Steam downloads would be considered a non-realtime service.
savage
Expert Member
LOL!
So if your IPC isn't congested, your DSL network is fine?
ROTFLMAO No wonder you claim there's 'no problem' for MONTHS now whilst your users suffer.
That definitely should not be the case. There are no shaping policies in place, so every protocol is given priority on the network. The only cause would be very high demand on the network overall, so even when shaped products are shaped to the max, the network is still under strain.
It doesn't matter whether the product is shaped or unshaped, the R299 data product limit determines whether you get Free-time or After Hours data. So as long as your product costs R299 or more (data product, not inclusive bundle), you will get Free-Time
Kosmik
Honorary Master
Can you investigate issues then with gaming? This should not be shaped unless the network is under severe strain and everyone is saying, network is fine.
electrofreeze
Expert Member
looks like the network is permanently under severe strain
If we block you on Facebook, it's because you've conducted yourself in a manner contrary to the social media guidelines, which are publicly available. Similar to MyBB's forum rules.
We definitely take note of complaints, but our network team has a dedicated NOC group who monitor the network in all regions and would definitely alert us of any network wide issues, so that we can report them here. We also feed information into them for testing and replication to determine if any isolated reports could have a larger impact or be a widespread client experience. At this point, we have not identified a network wide issue.
If you can give me the specific game, the username you're connecting with, the DNS settings you use and the time you are playing - we can definitely check what's happening with your connection specifically. Just drop in PM and I'll check for you
roadcat
Expert Member
Unshapped capped account. At around 21:00 it went up dramatically and the download finished pretty quickly. Was running at 0.23 and then shot up to 500
Doesn't look to good, but what is running in the background. Very worrying to see latency to your router as high as 8ms
We have definitely not oversold, in fact I believe we've been carrying additional capacity (at a massive cost to company) to ensure a good experience.
I'm not sure how often shaping on Shaped Capped has been employed, we certainly didn't see much shaping of any sort over December and early Jan. I am pretty sure that our intention is not to have a regularly shaped product. And as I've mentioned before, the way our shaping works is that realtime speeds are untouched, so your speedtests should show full speed at all times regardless.
We should really do more troubleshooting on this before we make the leap to shaping
Kosmik
Honorary Master
If you can give me the specific game, the username you're connecting with, the DNS settings you use and the time you are playing - we can definitely check what's happening with your connection specifically. Just drop in PM and I'll check for you
PM sent.
Port card faults are pretty rare, it's unlikely to have occurred twice on the same line, but I guess it is possible. We will have to convince Telkom that this could be the issue, so TelkomZa may be able to help to get someone to investigate a little quicker. Either way we should be able to get an answer
Any idea what they were replacing? Can you drop me a PM so I can log an escalation on this for you?
Unshapped capped account. At around 21:00 it went up dramatically and the download finished pretty quickly. Was running at 0.23 and then shot up to 500
That is very odd. Maybe we need to check that your shaping policy has been changed as it should have. Just drop me a PM so I can check for you
5plus2equals9
Well-Known Member
You should communicate this with the call centre sales team. Call centre agent advised me that it has to be a 300gb account regardless of whether it's shaped or not. I knew that was wrong, so I kept asking questions, and he then proceeded to try to talk over me a few times, assuming I was clueless. This is basic product knowledge, your SALES team should really be familiar with this.It doesn't matter whether the product is shaped or unshaped, the R299 data product limit determines whether you get Free-time or After Hours data. So as long as your product costs R299 or more (data product, not inclusive bundle), you will get Free-Time
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I totally understand, and I do apologise. If I could ask a small favour - I know our guy made a mistake, could you please remove his name though? We're all human, and we'll definitely look into helping him improve, but I would appreciate if we can keep names out of public messages for privacy and dignity.
I'll check with our team as well if there is any general misconception around this, but the policy is very clear in terms of working on the rand value (R299pm) and not on the amount of data included.
5plus2equals9
Well-Known Member
Sure, removed it.
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