Afrihost New Network Feedback

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Tolstoy

Tolstoy

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AfriMan said:
That's definitely concerning. If you can post those results to compare, would definitely love to give this feedback to the network team.
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I've said it before. These are gaming servers. Servers with different ports. Thus, I can speedtest and tracert and ping until we're both shouting at each other, it's not going to solve anything. I can send you a screenshot showing 3000ms ping in DOTA, but that really just means you don't believe me.

Still giving the high pings today, btw, though it was fine at 5am.
 
AfriGuy

AfriGuy

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Tolstoy said:
I've said it before. These are gaming servers. Servers with different ports. Thus, I can speedtest and tracert and ping until we're both shouting at each other, it's not going to solve anything. I can send you a screenshot showing 3000ms ping in DOTA, but that really just means you don't believe me.

Still giving the high pings today, btw, though it was fine at 5am.
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I know we did some tweaks on a few games last week, haven't seen reports around DOTA though.
Just want to confirm, you only ever see high pings within the game itself, never across the board?
 
AfriGuy

AfriGuy

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Tolstoy said:
Only games.
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I wonder if there's a traffic classification going wrong here somewhere.
Would you be able to run an MTR to a game server? I'd like to see if there's any packet loss along the way here.
 
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Emissary_Of_Pain

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AfriMan said:
Sorry that you are still battling. I promise that sorting out your experience is definitely a priority for us. We've got a dedicated person in the Critical Care team working with you to figure this out with you. Please make sure you report all the test results to them so they can analyse and feedback to the network team :(
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I hope they are able to help me. My family crisis has been handled so tomorrow I will run the tests I need to.


The problem with intermittent problems is exactly that, hopefully it still shows in my tests tomorrow because I have provided plenty evidence here already regarding the poor speeds (hope it doesn't get ignored)
 
AfriGuy

AfriGuy

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Emissary_Of_Pain said:
I hope they are able to help me. My family crisis has been handled so tomorrow I will run the tests I need to.


The problem with intermittent problems is exactly that, hopefully it still shows in my tests tomorrow because I have provided plenty evidence here already regarding the poor speeds (hope it doesn't get ignored)
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You're in good hands, we'll definitely get to the bottom of this :)
 
Tolstoy

Tolstoy

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AfriGuy said:
I wonder if there's a traffic classification going wrong here somewhere.
Would you be able to run an MTR to a game server? I'd like to see if there's any packet loss along the way here.
Click to expand...

How do I run an MTR?
 
Rickster

Rickster

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AfriGuy said:
Can you confirm what line speed you're syncing at please?
I assume it's a 10Mbps line?
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4812215+_af4d4152d5058635ebe659e6979b61d7.jpg


Its a 1Meg line :)
 
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micham03

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Feb 10, 2015
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Good day

I have tried to transfer my existing line from Telkom to AH this morning, received an sms that I need to contact Telkom to request them to move my line to a Wholesale holding pool, and when I call I was told that there would be downtime of about two to three days. I went into clientzone and cancelled my request. I see now clientzone says that cancellation will be effective end of November. But this transfer has not even taken place. Can you ensure that there are no complications here..
 
AfriGuy

AfriGuy

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micham03 said:
Good day

I have tried to transfer my existing line from Telkom to AH this morning, received an sms that I need to contact Telkom to request them to move my line to a Wholesale holding pool, and when I call I was told that there would be downtime of about two to three days. I went into clientzone and cancelled my request. I see now clientzone says that cancellation will be effective end of November. But this transfer has not even taken place. Can you ensure that there are no complications here..
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Hi

Line transfers can take some time, it depends on where abouts the migration is.
Drop me a PM with the number and I'll see what can be done here.

Unfortunately a few days downtime is unavoidable since Telkom changed their wholesale transfer process :(
 
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