Afrihost New Network Feedback

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5plus2equals9 said:
My account performs without a fault during the day. I was even using the after-hours uncapped on the 1gb free account for the last few days of last month, and it worked perfectly. Don't know what happened last month. Line stats from router :

Upstream512000
Downstream4096000
SNR Margin(Upstream)12 dB
SNR Margin(Downstream)19.5 dB
Line Attenuation(Upstream)7.5 dB
Line Attenuation(Downstream)19.0 dB
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Those look close to perfect. Would you mind running a quick speedtest so that I can get an idea of the speeds that you are getting now.
 
AfriGenie said:
Those look close to perfect. Would you mind running a quick speedtest so that I can get an idea of the speeds that you are getting now.
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Last Result:
Download Speed: 3406 kbps (425.8 KB/sec transfer rate)
Upload Speed: 427 kbps (53.4 KB/sec transfer rate)
Latency: 15 ms
01/12/2015, 10:34:26
 
5plus2equals9 said:
Last Result:
Download Speed: 3406 kbps (425.8 KB/sec transfer rate)
Upload Speed: 427 kbps (53.4 KB/sec transfer rate)
Latency: 15 ms
01/12/2015, 10:34:26
Click to expand...

That's just about where we want the speedtest to be! This is very puzzling... Was last night the first time you noticed the speed of your connection drop out?
 
AfriGenie said:
The Plus+ Double Data links were generated correctly on our system, the Dev Team is working on this now and should have all the links added in the next hour or so. :)
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Ok - looks like the Double data client zone issues is fixed now. My Client Zone is showing the correct allocation. Thanks for getting this sorted so quickly!!!
 
Jan99 said:
Ok - looks like the Double data client zone issues is fixed now. My Client Zone is showing the correct allocation. Thanks for getting this sorted so quickly!!!
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Awesome!

Thanks for the update! :)
 
AfriGenie said:
Would you do me a kindness and check your ClientZone again. :)
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Will Check now AG :)

Edit: it's a negative. 50GB still not added. Only the 20GB which was the old package. Hopefully not billed for the 20 and 50GB

Edit again: now showing

Thanks :)
 
Last edited:
Luke7777 said:
Still have the afrigreen account showing on my Clientzone. Have PM'd Afriguy
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The Afrigreen accounts are going to remain active for a while yet, at the moment the Afrigreen account will be identical to the regular @afrihost.co.za as both are running on the new network.
 
Luke7777 said:
Why, it's not needed anymore ? Was part of a test phase which has come and gone
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Quite a few Clients moved over to Afrigreen accounts during the test phase, we don't want to inconvenience anyone by disabling the accounts when we keep the accounts active without it causing us any problems.

AfriGuy did just confirm with me that your Afrigreen account has been removed from your ClientZone profile.
 
5plus2equals9 said:
Yes, last night was the first time. I also had 2 connection drops.
Click to expand...

I'm going to send you a DM with a test account username and password, if the same drop happens again tonight, would you mind switching to it and testing with it for 20 minutes or so?
 
AfriGenie said:
Quite a few Clients moved over to Afrigreen accounts during the test phase, we don't want to inconvenience anyone by disabling the accounts when we keep the accounts active without it causing us any problems.

AfriGuy did just confirm with me that your Afrigreen account has been removed from your ClientZone profile.
Click to expand...
Makes sense and thanks to AfriGuy
 
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