Afrihost New Network Feedback

Rickster · Mar 18, 2016

MikeKee said:
Why do you need the business account if it's 1Mbs only? Don't you think it would make more sense if you bought a 2Mbs Uncapped Premium account, at the same price?

Even if you got only 50% of the bandwidth during the day, when things are quiet you'd get 2Mbs. So over the course of the month you would average a higher bandwidth throughput.

You saying 110GB/pm isnt good for a 1Meg?

myKey · Mar 18, 2016

Rickster said:
You saying 110GB/pm isnt good for a 1Meg?

Why are you asking me this? Read my reply.

xera · Mar 18, 2016

Internet is literally crawling tonight.

Code:

  1     1 ms     1 ms     1 ms  10.0.2.1
  2     1 ms    <1 ms    <1 ms  10.1.1.1
  3     *        *        *     Request timed out.
  4     *     3110 ms  3178 ms  169.1.5.29
  5  3096 ms  3065 ms  3039 ms  169.1.5.42
  6  3074 ms  3081 ms  3104 ms  169.1.5.52
  7  3166 ms  3254 ms  3208 ms  169.1.5.74
  8  3186 ms  2634 ms  1956 ms  41.169.57.216
  9  1857 ms  2006 ms  2147 ms  41.206.179.13
 10  2493 ms  2570 ms  2766 ms  216.6.55.85
 11  3173 ms  3187 ms  3278 ms  41.206.178.2
 12  3280 ms  3271 ms  3243 ms  80.231.159.57
 13  3201 ms  3331 ms  3297 ms  80.231.158.5
 14  3325 ms  3275 ms  3264 ms  80.231.158.30

Bryn · Mar 18, 2016

No issues my side.

xera said:

Internet is literally crawling tonight.

Code:

  1     1 ms     1 ms     1 ms  10.0.2.1
  2     1 ms    <1 ms    <1 ms  10.1.1.1
  3     *        *        *     Request timed out.
  4     *     3110 ms  3178 ms  169.1.5.29
  5  3096 ms  3065 ms  3039 ms  169.1.5.42
  6  3074 ms  3081 ms  3104 ms  169.1.5.52
  7  3166 ms  3254 ms  3208 ms  169.1.5.74
  8  3186 ms  2634 ms  1956 ms  41.169.57.216
  9  1857 ms  2006 ms  2147 ms  41.206.179.13
 10  2493 ms  2570 ms  2766 ms  216.6.55.85
 11  3173 ms  3187 ms  3278 ms  41.206.178.2
 12  3280 ms  3271 ms  3243 ms  80.231.159.57
 13  3201 ms  3331 ms  3297 ms  80.231.158.5
 14  3325 ms  3275 ms  3264 ms  80.231.158.30

I think it's crawling metaphorically actually.

Johnatan56 · Mar 19, 2016

xera said:

Internet is literally crawling tonight.

Code:

  1     1 ms     1 ms     1 ms  10.0.2.1
  2     1 ms    <1 ms    <1 ms  10.1.1.1
  3     *        *        *     Request timed out.
  4     *     3110 ms  3178 ms  169.1.5.29
  5  3096 ms  3065 ms  3039 ms  169.1.5.42
  6  3074 ms  3081 ms  3104 ms  169.1.5.52
  7  3166 ms  3254 ms  3208 ms  169.1.5.74
  8  3186 ms  2634 ms  1956 ms  41.169.57.216
  9  1857 ms  2006 ms  2147 ms  41.206.179.13
 10  2493 ms  2570 ms  2766 ms  216.6.55.85
 11  3173 ms  3187 ms  3278 ms  41.206.178.2
 12  3280 ms  3271 ms  3243 ms  80.231.159.57
 13  3201 ms  3331 ms  3297 ms  80.231.158.5
 14  3325 ms  3275 ms  3264 ms  80.231.158.30

Can you ping bras.afrihost.com?
Would you also mind supplying line stats?

DreamKing · Mar 19, 2016

AfriGuy said:
Don't think it can be done easily.
Turning your router off for a bit, or switching to the Telkom guest account and back again should change your IP

Any reason you need to see the IP updated frequently?

Johnatan56 · Mar 19, 2016

DreamKing said:

Are you being banned for trolling on games?

Icemanbrfc · Mar 19, 2016

okay who wants to help me... struggling with my wired connection on the fire tv, wifi working fine.

all of a sudden i lost wired connectivity, and all my inputs were gone. i dont know what they are though

Fire Tv

IP Address
Network Prefix
Gateway address
DNS 1
DNS 2

i know trhe network prefix is 24

the rest im not sure about

this is my router

Johnatan, the settings you gave to me stopped working. so had to revert to the above

Voxratio · Mar 19, 2016

Are there any alternatives to sitting on the phone waiting for Telkom just to tell them that my line is syncing at 75% of its supposed speed?

I tried googling and couldn't find an email address.

I tried logging a fault but it seems that feature is always conveniently down/under maintenance (10/10 times I try, it is down. I.e. it has never worked for me).

Don't suppose Afrihost could fiddle around with something on their side?

Rickster · Mar 19, 2016

Icemanbrfc said:
okay who wants to help me... struggling with my wired connection on the fire tv, wifi working fine.

all of a sudden i lost wired connectivity, and all my inputs were gone. i dont know what they are though

Fire Tv

IP Address
Network Prefix
Gateway address
DNS 1
DNS 2

i know trhe network prefix is 24

the rest im not sure about

this is my router
View attachment 350833

Johnatan, the settings you gave to me stopped working. so had to revert to the above

DNS server 169.1.2.2 < Wrong subnet/IP

Voxratio said:
Are there any alternatives to sitting on the phone waiting for Telkom just to tell them that my line is syncing at 75% of its supposed speed?

I tried googling and couldn't find an email address.

I tried logging a fault but it seems that feature is always conveniently down/under maintenance (10/10 times I try, it is down. I.e. it has never worked for me).

Don't suppose Afrihost could fiddle around with something on their side?

What are your router stats?

myKey · Mar 19, 2016

Rickster said:
DNS server 169.1.2.2 < Wrong subnet/IP

What are your router stats?

C:\Users\m>nslookup google.com 169.1.2.2
Server: 169-1-2-2.ip.afrihost.co.za
Address: 169.1.2.2

Non-authoritative answer:
Name: google.com
Addresses: 2c0f:fb50:4002:802::200e
216.58.223.14

seems fine?

myKey · Mar 19, 2016

Icemanbrfc said:
okay who wants to help me... struggling with my wired connection on the fire tv, wifi working fine.

all of a sudden i lost wired connectivity, and all my inputs were gone. i dont know what they are though

Fire Tv

IP Address
Network Prefix
Gateway address
DNS 1
DNS 2

i know trhe network prefix is 24

the rest im not sure about

this is my router
View attachment 350833

Johnatan, the settings you gave to me stopped working. so had to revert to the above

Dude, You're assigning PUBLIC IPs to your DHCP clients! Make these changes:

LaraC · Mar 21, 2016

Good news for the long weekend. Everything is cool.

Jola · Mar 21, 2016

My Afrihost 20Mbps VDSL has just died, started a few hours ago.

Still connected with extremely slow throughput, but unusable.

Can't even run speedtest.

Edit : Managed to get speedtest to show some figures.
DL = 0.02Mbps. That is about 1000 times less than what it usually is, and is quite unusable.

Line stats look fine, so the problem is in Afrihost.

What is going on ?

Icemanbrfc · Mar 21, 2016

are these tests okay? I notice 1 or 2 jumps in latency, so not sure whats happening

C:\Users\Dell>tracert google.com

Tracing route to google.com [216.58.223.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms lacelvia.net.afrihost.co.za [169.1.1.1]
2 * * * Request timed out.
3 * 16 ms 12 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 17 ms 16 ms 15 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 16 ms 15 ms 14 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 17 ms 16 ms 17 ms 41.164.52.40
7 36 ms 37 ms 36 ms 172.18.1.162
8 37 ms 37 ms 38 ms 72.14.194.206
9 36 ms 37 ms 36 ms 72.14.237.239
10 76 ms 211 ms 105 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.

C:\Users\Dell>tracert google.com

Tracing route to google.com [216.58.223.14]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms lacelvia.net.afrihost.co.za [169.1.1.1]
2 * * * Request timed out.
3 18 ms 16 ms 15 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 18 ms 15 ms 16 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 15 ms 17 ms 14 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 16 ms 15 ms 15 ms 41.164.52.40
7 35 ms 37 ms 35 ms 172.18.1.162
8 46 ms 48 ms 46 ms 72.14.194.206
9 38 ms 37 ms 37 ms 72.14.237.239
10 37 ms 37 ms 36 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.

Tracing route to mybroadband.co.za [104.20.72.110]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms lacelvia.net.afrihost.co.za [169.1.1.1]
2 * * * Request timed out.
3 137 ms 78 ms 41 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 15 ms 15 ms 15 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 15 ms 15 ms 23 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 85 ms 100 ms 107 ms africainx.ct1.napafrica.net [196.10.140.7]
7 30 ms 33 ms 34 ms CORE.GP-ID-DCE-3.TO.GP-ID-MEC-2.AINX.P2P.10G.za [41.84.13.228]
8 33 ms 52 ms 38 ms 41-66-181-59-3b.CLO008-CDN-local-VLAN-321.africainx.net [41.66.181.59]
9 40 ms 34 ms 32 ms 104.20.72.110

Trace complete.

C:\Users\Dell>ping google.com

Pinging google.com [216.58.223.14] with 32 bytes of data:
Reply from 216.58.223.14: bytes=32 time=39ms TTL=53
Reply from 216.58.223.14: bytes=32 time=36ms TTL=53
Reply from 216.58.223.14: bytes=32 time=35ms TTL=53
Reply from 216.58.223.14: bytes=32 time=34ms TTL=53

Ping statistics for 216.58.223.14:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 34ms, Maximum = 39ms, Average = 36ms

C:\Users\Dell>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=14ms TTL=63
Reply from 155.239.255.250: bytes=32 time=14ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=14ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 14ms, Average = 13ms

tracing to google.com kept on giving me 1 bad spike in latency at one of the hops.

this is the speedtest on my 8 meg line

View attachment 351147

AfriGuy · Mar 22, 2016

Icemanbrfc said:
okay who wants to help me... struggling with my wired connection on the fire tv, wifi working fine.

all of a sudden i lost wired connectivity, and all my inputs were gone. i dont know what they are though

Fire Tv

IP Address
Network Prefix
Gateway address
DNS 1
DNS 2

i know trhe network prefix is 24

the rest im not sure about

this is my router
View attachment 350833

Johnatan, the settings you gave to me stopped working. so had to revert to the above

Not sure if you saw my post around this earlier? Those settings aren't right. Take a read through my post here http://mybroadband.co.za/vb/showthr...k-Feedback?p=17293553&viewfull=1#post17293553

AfriGuy · Mar 22, 2016

Rickster said:
Any chance we will see the 1Meg business uncapped fall away and we get the 2Meg at the current 1Meg price?

I don't think there are any immediate product changes around this.

AfriGuy · Mar 22, 2016

Voxratio said:
Are there any alternatives to sitting on the phone waiting for Telkom just to tell them that my line is syncing at 75% of its supposed speed?

I tried googling and couldn't find an email address.

I tried logging a fault but it seems that feature is always conveniently down/under maintenance (10/10 times I try, it is down. I.e. it has never worked for me).

Don't suppose Afrihost could fiddle around with something on their side?

Our team can check line stats from our end

Drop me a PM with your number and we can run through some checks.

AfriGuy · Mar 22, 2016

Jola said:
My Afrihost 20Mbps VDSL has just died, started a few hours ago.

Still connected with extremely slow throughput, but unusable.

Can't even run speedtest.

Edit : Managed to get speedtest to show some figures.
DL = 0.02Mbps. That is about 1000 times less than what it usually is, and is quite unusable.

Line stats look fine, so the problem is in Afrihost.

What is going on ?

Something is definitely wrong somewhere

Drop me a PM with your DSL username and I can take a look for you.

Icemanbrfc · Mar 22, 2016

AfriGuy said:
Not sure if you saw my post around this earlier? Those settings aren't right. Take a read through my post here http://mybroadband.co.za/vb/showthr...k-Feedback?p=17293553&viewfull=1#post17293553

thanks seem to have missed that, but im all good for now. apart from crappy evening streaming, which ill pm you about, because i did some test this morning. Im convinced its congestion, but hey, Telkom says otherwise

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