Afrihost New Network Feedback

[Rickster]

Please see post #9144 and as a customer I demand an explanation.

Dont ask me for tests and whatnot, all the proof is there.

 

[AfriGenie]

No data rollover from last month for me either. Someone messed up big time at Afrihost. Their website says one thing, their Clientzone another. Maybe half the management thought the normal data rollover was a special only from March to April, thereafter only top up data rolls over or something. Didn't top ups always only expire at the end of the following month? It'll be an interesting meeting they'll be having!

Edit: to be fair, Afrihost have usually been generous when sorting out misunderstandings, so I'm not that worried. Still, I'm interested in the explanation of the mixup. ;-)

If you are on Capped account, any unused from April should have rolled-over. If you DM me your username quickly I can check what happened.

 

[AfriGenie]

AfriGenie,

StandardBank's Site is really slow, on Mweb and Telkom it is fine, only seems to be affecting Afrihost?

Sometimes it loads, then it doesn't. Seems only standardbank.co.za is affected.

And clue why?

Standard Bank was also super-slow on my side this morning, we're checking now. Would you mind running a traceroute to Standard Bank? It may be a peering issue.

 

[AfriGenie]

Please see post #9144 and as a customer I demand an explanation.

Dont ask me for tests and whatnot, all the proof is there.

I can honestly not provide you with any sort of answer based on that information. The only thing that I can think of is that trackers for the torrent that you added were removed. The same thing happened to me, and I had to add trackers from an entirely different site.

There is nothing that I can think of that would prevent the P2P file from being added to your Torrent Client.

 

[Rickster]

I can honestly not provide you with any sort of answer based on that information. The only thing that I can think of is that trackers for the torrent that you added were removed. The same thing happened to me, and I had to add trackers from an entirely different site.

There is nothing that I can think of that would prevent the P2P file from being added to your Torrent Client.

It was at about 30.5% crawling at 3-15KB/s

I PPPoE dialed in a test account and as soon as i was connected it shot up to full speed.

 

[Icemanbrfc]

Did your Plus+ Benefits perhaps not get updated to continue using the current package?

Hi Genie, its sorted now. It had me down on my old 150GB package, but i upgraded to the 200GB package but only got 150GB afriplus instead of 200. so was 50GB's short. But they sorted it for me, thanks

 

[AfriGenie]

Hi Genie, its sorted now. It had me down on my old 150GB package, but i upgraded to the 200GB package but only got 150GB afriplus instead of 200. so was 50GB's short. But they sorted it for me, thanks

Ah! Super glad to hear that!

 

[PurSpyk!!]

I can honestly not provide you with any sort of answer based on that information. The only thing that I can think of is that trackers for the torrent that you added were removed. The same thing happened to me, and I had to add trackers from an entirely different site.

There is nothing that I can think of that would prevent the P2P file from being added to your Torrent Client.

Ok, but then why if you have utorrent open, I go to my router, change my account details to a different isp, the trackers re appear and the torrent downloads full speed. On AH, after 22;00 my trackers return. AH is doing something and its affecting a few users

 

[AfriGenie]

Ok, but then why if you have utorrent open, I go to my router, change my account details to a different isp, the trackers re appear and the torrent downloads full speed. On AH, after 22;00 my trackers return. AH is doing something and its affecting a few users

That's why our Critical Care Team is working with you to figure out exactly what is going on with your account, I have a feeling it is probably related to the issue that Rickster is experiencing.

 

[bigboy529]

Hi!

There should be a pro-rata allocation, but it shouldn't result in that much of a difference. Can you please DM me your username.

Thanks for the great support and sorting me out so quicly.

 

[AfriGenie]

Thanks for the great support and sorting me out so quicly.

Only a pleasure!

 

[Rickster]

And my issue is just ignored...sigh

 

[Hummercellc]

Standard Bank was also super-slow on my side this morning, we're checking now. Would you mind running a traceroute to Standard Bank? It may be a peering issue.

Well this does not help much

Still super slow and intermittent.

Tracing route to standardbank.co.za [196.8.136.20]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 * * * Request timed out.
3 27 ms 23 ms 22 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
4 76 ms 76 ms 78 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
5 29 ms 28 ms 28 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 30 ms 30 ms 28 ms 41.162.84.192
7 31 ms 30 ms 30 ms 172.18.1.162
8 48 ms 43 ms 43 ms is.jinx.net.za [196.223.14.10]
9 32 ms 31 ms 30 ms 168.209.1.192
10 38 ms 38 ms 40 ms mi-za-rba-gsrpe1-gi2-0-2.ip.isnet.net [168.209.86.122]
11 38 ms 38 ms 37 ms 168.209.165.9
12 33 ms 35 ms 45 ms 168.209.224.239
13 47 ms 39 ms 37 ms 196.38.96.236
14 33 ms 30 ms 31 ms 196.38.96.237
15 31 ms 31 ms 31 ms 196.8.140.142
16 33 ms 33 ms 32 ms 196.8.111.2
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

[PurSpyk!!]

That's why our Critical Care Team is working with you to figure out exactly what is going on with your account, I have a feeling it is probably related to the issue that Rickster is experiencing.

But don't you find it odd that a few users are having exactly the same issues and at the same times, and now in different regions as well. Surely the common denominator is AH and not something on the users side. My issue is with Critical Care but I see very little progress so far.

 

[wingnut771]

I notice that I didn't get my normal 1GB Free test account data as well.

I find that if you used it and got capped the month before (a fast line can run over the 1GB by quite a way), and takes 2 months to come right, as the account is still in deficit lets say if one managed 2.5GB's on the 1GB account.

Does that make sense?

Happened to me last month.

 

[wingnut771]

That's why our Critical Care Team is working with you to figure out exactly what is going on with your account, I have a feeling it is probably related to the issue that Rickster is experiencing.

It's not supposed to take 3 weeks to figure out why.

 

[AfriFella]

I find that if you used it and got capped the month before (a fast line can run over the 1GB by quite a way), and takes 2 months to come right, as the account is still in deficit lets say if one managed 2.5GB's on the 1GB account.

Does that make sense?

Happened to me last month.

It's possible, but often unlikely... If that's the case though, you guys can drop any of us a PM and we'll get that 1GB working again.

 

[AfriFella]

It's not supposed to take 3 weeks to figure out why.

This is a very unique and tricky problem, hence the extended process. Our CC Team is confident that they're getting to the bottom of the issue, though!

 

[Davedes]

This is a very unique and tricky problem, hence the extended process. Our CC Team is confident that they're getting to the bottom of the issue, though!

If they are confident they are getting to the bottom of the problem then they should have an idea of what the issue is. Wouldn't daily updates to the client be the right thing to do?

Personally I wouldn't have the patience to wait three weeks with no feedback.

 

[AfriFella]

If they are confident they are getting to the bottom of the problem then they should have an idea of what the issue is. Wouldn't daily updates to the client be the right thing to do?

Personally I wouldn't have the patience to wait three weeks with no feedback.

Our CC Team is in direct contact with the affected party.