Afrihost POC Network - Afrigreen Feedback

[AfriGuy]

the reason why I mentioned "free data", is that, well, in exchange for helping AH test, the cost of bandwidth should not come out of the customer's pocket.

Offering free bandwidth will most likely promote better testing, as users will be able to "do more" on the internet...or at least try to, which should then at the end of the day provide decent network "stress-testing", as apparently what Afrihost wants to happen (AfriREP mentioned something along those lines earlier...to lazy to go back and quote).

I feel like we've discussed this all already though, both with you personally and others in the threads. Both this one and the other feedback threads.

I need to stress the point that Afrigreen testing, or any testing for that matter, is not compulsory - we aren't forcing anyone to do it. Compensation for poor experiences have also been discussed at length. Happy to continue the discussion over PM, I feel like we've addressed that we can.

 

[Draciuz]

Compensation for poor experiences have also been discussed at length.

What's the short of it?

 

[Gavin107]

I feel like we've discussed this all already though, both with you personally and others in the threads. Both this one and the other feedback threads.

I need to stress the point that Afrigreen testing, or any testing for that matter, is not compulsory - we aren't forcing anyone to do it. Compensation for poor experiences have also been discussed at length. Happy to continue the discussion over PM, I feel like we've addressed that we can.

AfriGuy, I think you might be getting a bit too defensive here. The suggestion to cut users some slack on the test network makes sense if the network is actually to be tested properly. Unless you are concerned about "abuse" which I can't see being a real risk since this is not affecting the bulk of your paying customers who are on the original network and the rest can go back there anytime. Or maybe the concern is that this network is actually quite fragile and might fall over if a few people start pushing the limits. No one is actually getting "free data", they are actually paying customers who are stepping out to help you at your request. I realise that the current corporate line is no compensation, but that is a different can of worms altogether.

Anyway have a great weekend, I'm outta here.

 

[AfriGuy]

What's the short of it?

That we've given back to clients wherever we could have previously, so this shouldn't be any different.

 

[AfriGuy]

AfriGuy, I think you might be getting a bit too defensive here. The suggestion to cut users some slack on the test network makes sense if the network is actually to be tested properly. Unless you are concerned about "abuse" which I can't see being a real risk since this is not affecting the bulk of your paying customers who are on the original network and the rest can go back there anytime. Or maybe the concern is that this network is actually quite fragile and might fall over if a few people start pushing the limits. No one is actually getting "free data", they are actually paying customers who are stepping out to help you at your request. I realise that the current corporate line is no compensation, but that is a different can of worms altogether.

Anyway have a great weekend, I'm outta here.

Not trying to be defensive at all, definitely not the intention If it comes across that way, my bad.
Sure, things aren't the best now, and that sucks. It does, and we're the first to admit that. I agree that the data isn't technically free either - but data is available for use on Afrigreen at no extra charge.

I'm not sure I follow around cutting users some slack though and around abuse?

Overall though, our current network has got to a point where we want the ability to tweak things further (as well as a host of other technical benefits that are honestly above my head) and provide the best experience out there. We've grown our IPC nearly three times the size it was previously.

Anyway, we're working really hard behind the scenes on getting things up and running and will continue to do so until we cut over to one of the two POC's.

Have a good weekend

 

[YeaNutz]

That we've given back to clients wherever we could have previously, so this shouldn't be any different.

In what way are you giving back? there is no way I am going to be a tester for something I pay for.
between myself and the hosted environment I created for the company I work for costs over 5 grand a month.
I swop and change between accounts and sh[t myself when their are issues and will not be a beta tester while paying for it.

Just Know AFRIHOST WILL be loosing me as a customer as soon as I have my new environment built.
You guys are such Sweet Bool shirters! I'm coming to a point I actually despise every comment that comes out of your sales pitched mouths.
Sweet talk at every corner.

reading these remarks just raised my anger towards Afrihost.

 

[AfriGuy]

In what way are you giving back? there is no way I am going to be a tester for something I pay for.
between myself and the hosted environment I created for the company I work for costs over 5 grand a month.
I swop and change between accounts and sh[t myself when their are issues and will not be a beta tester while paying for it.

Just Know AFRIHOST WILL be loosing me as a customer as soon as I have my new environment built.
You guys are such Sweet Bool shirters! I'm coming to a point I actually despise every comment that comes out of your sales pitched mouths.
Sweet talk at every corner.

reading these remarks just raised my anger towards Afrihost.

Sorry to hear if my comments have angered you, just trying to put everything out there.
Compensation wise in the past, we've given back both with extra data, promotions as well as monetary values. Realistically, we can look at this once we've got everything sorted out on the technical side.

 

[8-BALL]

Latency not been very stable

 

[AfriGenie]

Latency not been very stable

Thanks for sharing.

I've passed that on to our Team to check out.

 

[kyton]

Trying online gaming tonight. BF4 still reporting packet loss on Telkom and Mweb servers.

 

[ProAsm]

To Afrihost.

Me like many others, the silent ones that do not say much, have been watching and listening to all the BS going on with all these tests and what not.
It is time to get your act together quickly or else I'm out of here.
I was with Mweb from 2003 to end 2013 (premium nocap from 2009) simply because I'm a loyal subscriber but their cr@p eventually got the better of me so I left and joined AH 19 months ago.
Now currently I have no problems, everything is still working fine including my 80 odd gigs of torrents a month and have not joined this green testing stuff, but I feel as if I'm supporting a sinking ship here and it is probably to my best interest to move somewhere else.
Sorry but that's just the way I feel.

 

[AfriMan]

Trying online gaming tonight. BF4 still reporting packet loss on Telkom and Mweb servers.

We're definitely looking at this - hopefully we can get some improvement there

 

[AfriMan]

To Afrihost.

Me like many others, the silent ones that do not say much, have been watching and listening to all the BS going on with all these tests and what not.
It is time to get your act together quickly or else I'm out of here.
I was with Mweb from 2003 to end 2013 (premium nocap from 2009) simply because I'm a loyal subscriber but their cr@p eventually got the better of me so I left and joined AH 19 months ago.
Now currently I have no problems, everything is still working fine including my 80 odd gigs of torrents a month and have not joined this green testing stuff, but I feel as if I'm supporting a sinking ship here and it is probably to my best interest to move somewhere else.
Sorry but that's just the way I feel.

In totally understand your comment here, but i think to say the ship is sinking is a little exaggerated. We're definitely not in the best position right now, but I think the light at the end of the tunnel is strong, and it's definitely a brighter future for our clients and ourselves as a company. We have great things ahead, and we don't make promises like these lightly (and we never break them).

 

[YeaNutz]

Sorry to hear if my comments have angered you, just trying to put everything out there.
Compensation wise in the past, we've given back both with extra data, promotions as well as monetary values. Realistically, we can look at this once we've got everything sorted out on the technical side.

Just to Clarify, to make sense.
I still pay my bandwidth costs for the month whether its on afrigreen or Afrihost, the data is lumped up together, there is no "giving back"
If its the double data you talking about or the 1gig free test account that makes up "Giving Back" I don't see that as an incentive, these are products you market as a provider offering a little more than other providers to gain sales. that's your benchmark to attract customers.
As an Afrihost customer this is the default I signed up for until its canceled and in no way should it be used as a reason we should accept what is happening now.
Yes the Double Data was and IS a awesome product, but having to switch accounts to try get it working is annoying. at the end of the day I am paying for the Double Data as advertised and expect it to work.

You are not doing me any favors by saying these extras should compensate the issues we have currently as at the end of the day I have to purchase additional data from other service providers just to make sure I have the capacity to be able to work if needed, not just my own personal "Linux Distros"

So In short....
I am still paying my account for data I expect.
But also experiencing having to chop and change between accounts to work. and sometimes both are undesirable.

So all these double data purchases etc are looked at as compensation in the long run ?

 

[AfriMan]

Just to Clarify, to make sense.
I still pay my bandwidth costs for the month whether its on afrigreen or Afrihost, the data is lumped up together, there is no "giving back"
If its the double data you talking about or the 1gig free test account that makes up "Giving Back" I don't see that as an incentive, these are products you market as a provider offering a little more than other providers to gain sales. that's your benchmark to attract customers.
As an Afrihost customer this is the default I signed up for until its canceled and in no way should it be used as a reason we should accept what is happening now.
Yes the Double Data was and IS a awesome product, but having to switch accounts to try get it working is annoying. at the end of the day I am paying for the Double Data as advertised and expect it to work.

You are not doing me any favors by saying these extras should compensate the issues we have currently as at the end of the day I have to purchase additional data from other service providers just to make sure I have the capacity to be able to work if needed, not just my own personal "Linux Distros"

So In short....
I am still paying my account for data I expect.
But also experiencing having to chop and change between accounts to work. and sometimes both are undesirable.

So all these double data purchases etc are looked at as compensation in the long run ?

I don't think that is what was being said there. We've compensated clients, in addition to their normal product benefits, by running things like Mystery Bonuses or Discounts, to find a way to give back us much as we can. When we run these incentives, we literally write off millions in discount and data to give back to our clients.

 

[YeaNutz]

I don't think that is what was being said there. We've compensated clients, in addition to their normal product benefits, by running things like Mystery Bonuses or Discounts, to find a way to give back us much as we can. When we run these incentives, we literally write off millions in discount and data to give back to our clients.

AAAh yes I remember those mystery bonus's those were great, I actually forgot about them.
That's what made you guys great, haven't seen them in ages. I'll give credit and say Yes, in those days You guys Gave alot more than any provider offered. And you know what...... That is why I am still here !!!! I may not remember all those things, But I do know you were the best.

I also remember that those bonus's were done because there was no need for a marketing budget as we the user were the marketing on advertising how great Afrihost was.

I just want things the way they were.

 

[BigBear]

Afrigreen Flying Tonight with WIN 10 Download..

 

[Draciuz]

AfriMan, any chance you can check my Afrigreen account regarding slow steam stream/downloads?

TIA

 

[Bryn]

Afrihost, can't you leave me on the Afrigreen network when everyone packs up and moves to Afriblue and whatever else? I can't believe how amazing my internet has become. 1080p is the new standard quality with Youtube.

 

[YeaNutz]

Afrigreen Flying Tonight with WIN 10 Download..

View attachment 239930

lol is that the max you can get ?
lets see what happens when you on a 20meg account and get those speeds, then you will also complain like i do.

maybe Afrihost is geared towards lower bandwidth users and everyone is happy!