Afrihost POC Network - Afrigreen Feedback

[Hummercellc]

We want to work on getting Afrigreen running to it's full potential before we open up Afriblue.
It'll be a silly move to push another POC live without having one setup to benchmark correctly.

Sigh.... looks like this whole saga is going to take a while....

 

[AfriGuy]

Sigh.... looks like this whole saga is going to take a while....

We're getting there, it's not a quick fix I'm afraid. We also want to get it right.

 

[fishfly]

Sigh.... looks like this whole saga is going to take a while....

That's why it is called a POC...

 

[AfriGuy]

Heya guys

Just a quick one, we're running similar tests to yesterday so P2P may take a bit of a dip today until about 22:00.
We've pushed out good changed from yesterday when things went a bit wonky. Our network guys have already started their final batch of tweaks for the week.

Then we're out for the weekend

 

[Gavin107]

Your ping rocketed there - could be why it's poor. can you post a traceroute please?

Shucks, sorry I was slow of the mark there, opportunity passed to get a diagnostic. But it is perfect storm time: end of month, windows 10 release, a Friday, etc etc.

I was encouraged however to see a glimmer of hope in the >5mbps result at 5:30am. My line and modem and local exchange port seem at least capable of a decent performance if everything else lines up.

Lets wait and see how things look after the month-end mayhem.

 

[Nikkel]

Old account


Cape Town
http://netgauge.ookla.com/share/240293945.png
Johannesburg
http://netgauge.ookla.com/share/240294606.png
Microsoft Windows [Version 10.0.10240]

Tracing route to afrihost.com [41.181.185.18]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 11 ms 10 ms 12 ms 105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9
.65]
3 * * * Request timed out.
4 16 ms 15 ms 15 ms 41.181.222.102
5 * 15 ms 15 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
6 17 ms 16 ms 16 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 39 ms 39 ms 38 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]

8 38 ms 38 ms 39 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.21
7]
9 * 41 ms 38 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18
]

Trace complete.

Tracing route to google.com [66.8.14.245]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 11 ms 11 ms 10 ms 105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9
.65]
3 * * * Request timed out.
4 16 ms 15 ms * 41.181.222.102
5 15 ms 69 ms 15 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
6 15 ms 16 ms 19 ms 66.8.14.245

Trace complete.

Afrigreen


Johannesburg
http://netgauge.ookla.com/share/240307673.png
Cape Town
http://netgauge.ookla.com/share/240308450.png


Microsoft Windows [Version 10.0.10240]


Tracing route to afrihost.com [41.181.185.18]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 73 ms 67 ms 70 ms 169-0-37-1-access.afrihost.co.za [169.0.37.1]
3 96 ms 76 ms 93 ms 41.170.79.230
4 146 ms 149 ms 150 ms 41.170.79.236
5 41 ms 36 ms 36 ms 41.160.2.33
6 45 ms 64 ms 40 ms mtnns-2.jinx.net.za [196.223.14.31]
7 95 ms 83 ms 92 ms jh-cr-1.za-jh-pr-1.za-a.mtnns.net [196.44.0.73]

8 167 ms 158 ms 155 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.21
7]
9 209 ms 222 ms 224 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18
]

Trace complete.



Tracing route to google.com [216.58.223.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 222 ms 224 ms 235 ms 169-0-37-1-access.afrihost.co.za [169.0.37.1]
3 203 ms 204 ms 205 ms 41.170.79.230
4 198 ms 207 ms 209 ms 41.170.79.236
5 199 ms 179 ms 159 ms google.jb1.napafrica.net [196.46.25.166]
6 35 ms 36 ms 37 ms 72.14.237.239
7 151 ms 151 ms 143 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.


Why does the 3rd hop time-out on the old account?

 

[Rickster]

At least BF4 is downloading at full speed.

 

[AfriGuy]

-snip

Why does the 3rd hop time-out on the old account?

The results look quite similar, seeing quite high latency to your exchange though
Has there been a response from the 3rd hop previously?

 

[AfriGuy]

At least BF4 is downloading at full speed.

Awesome!

 

[Nikkel]

The results look quite similar, seeing quite high latency to your exchange though
Has there been a response from the 3rd hop previously?

Don't run traceroutes that often so can't recall... merely did the test after upgrade to Win 10 last night...

 

[AfriGuy]

Don't run traceroutes that often so can't recall... merely did the test after upgrade to Win 10 last night...

If it isn't causing a poor experience I'd ignore it

 

[Syco]

Afrigreen working 'like a bomb' for me this morning. Streaming is best it has been since tests started. If the techies would just step back and not touch or tinker with anything right now and keep everything as it is then I would be very happy!
Am in CapeTown area with 10Mbps line, capped account.

 

[Nicci]

Seriousl, what is happening at Afrihost? I was dealing with Afrigenie, who refuse to reply to my message - after he asked me to pm him. I lodged a complain with Afrihost yesterday about the bad speeds of the Green line - and true as FCK they tell me I must now use the OLD username and Password. The VERY same account that gave me troubles and that was so slow that I could not even open Facebook!!!!!!!!!!!!!!!!!!!

WHAT IS GOING ON????????????? WHO IS GOING TO FIX MY INTERNET SPEED SO THAT I CAN DOWNLOAD AND WATCH MY YOUTUBE?????

SEE THE BELOW EMAIL. HOW IS THIS FIXING ANYTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! JUST ****ING PUTTING ME BACK ON MY OLD ACCOUNT IS NOT DOING ANYTHING!!!!!! AND BEST OF ALL AFRIHOST IS BLOCKING TORRENTS - I CANT EVEN DOWNLOAD ANYTHING!!!!!!!!!!!!!!!!!!!!!!!

HI there Nicolette.

I hope you are well.

I See that you are on the new network.
Please log in and change back to the old username and password.
I do apologize for the issue you are having.
Hope you have a great Friday.

Have a great day and please let me know if I can help with anything else!

Warm regards

Marcello.V

 

[Nicci]

If it isn't causing a poor experience I'd ignore it

PLEASE FIX MY ADSL LINE. I DON'T WANT TO GO BACK TO THE OLD PATHETIC ACCOUNT I HAD AS IT WAS NOT WORKING!!!!!!!!!!!!! PLEASE TRAIN YOUR STAFF TO ACTUALLY HANDLE ISSUES AND PROBLEMS CORRECTLY AND NOT JUST CHANGE THINGS BACK TO SOMETHING THAT WAS NOT WORKING IN THE FIRST PLACE!!!!!!!!!!!!!!!! JESUS!!!!!!

 

[Rickster]

Seriousl, what is happening at Afrihost? I was dealing with Afrigenie, who refuse to reply to my message - after he asked me to pm him.

That was at 19:00 last night, he has to stop working for that day at some point.

AND BEST OF ALL AFRIHOST IS BLOCKING TORRENTS - I CANT EVEN DOWNLOAD ANYTHING!

Normal account or the green one?



PS: less caps and less exclamation marks.

 

[ScottulusMaximus]

Normal AH is working fine Nicci, switch back to that and save yourself a heart attack...

 

[Nicci]

That was at 19:00 last night, he has to stop working for that day at some point.




Normal account or the green one?



PS: less caps and less exclamation marks.

Ps: no. I am beyond being nice now. I have had issues this WHOLE month! Every day I get false promises and lies and nobody is actually fixing anything. Now they putting me back on the old account that was so bad to start with. It's like they don't read the problems and they don't care about customers. I have been a very loyal customer for years but I am at my wits end and going to look for another ISP to take my business to if they don't fix my line ASAP!!

 

[Nicci]

Normal AH is working fine Nicci, switch back to that and save yourself a heart attack...

Then why do they change me up and down! It's super frustrating!

Can someone fix my line - I don't care what colour your line is just put me on one that actually works!

 

[Rickster]

Ps: no. I am beyond being nice now. I have had issues this WHOLE month! Every day I get false promises and lies and nobody is actually fixing anything. Now they putting me back on the old account that was so bad to start with. It's like they don't read the problems and they don't care about customers. I have been a very loyal customer for years but I am at my wits end and going to look for another ISP to take my business to if they don't fix my line ASAP!!

You do know they have no control over your router, so if you don't want to change beck to that account you don't have to, they not forcing you to do anything.

Then why do they change me up and down! It's super frustrating!

Can someone fix my line - I don't care what colour your line is just put me on one that actually works!

Riddle me this, if my AG account is working fine and multiple users are saying the exact same thing, have you ever considered that it could be your line/exchange.

 

[AfriGuy]

Afrigreen working 'like a bomb' for me this morning. Streaming is best it has been since tests started. If the techies would just step back and not touch or tinker with anything right now and keep everything as it is then I would be very happy!
Am in CapeTown area with 10Mbps line, capped account.

Glad to hear things are looking up While tweaks are taking place, they aren't as drastic as yesterday.