Afrihost POC Network - Afrigreen Feedback

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IMPORTANT POC Testing

Hey guys

Just a quick heads up, we're working on optimising realtime traffic from now until 22:00 tonight.
In order to do this we need to limit some stuff, specifically P2P in this case. So the experience with NNTP and torrents may be a bit up and down.

We also expect connections to drop during some parts of testing.

Normal services will revert at 22:00 tonight.
If you guys have any business critical stuff that needs a stable connection please switch back to your old accounts. We're reporting issues as they happen - so paste them up here and we'll pass it on :) We'll have updates available as they happen.
 
AfriGuy said:
Hey guys

Just a quick heads up, we're working on optimising realtime traffic from now until 22:00 tonight.
In order to do this we need to limit some stuff, specifically P2P in this case. So the experience with NNTP and torrents may be a bit up and down.

We also expect connections to drop during some parts of testing.

Normal services will revert at 22:00 tonight.
If you guys have any business critical stuff that needs a stable connection please switch back to your old accounts. We're reporting issues as they happen - so paste them up here and we'll pass it on :) We'll have updates available as they happen.
Click to expand...
Agh no man! Just wanted to call the wife to switch PC on for Win 10 download aaargh its on Afrigreen account and will take a half hour call to explain to her how to switch back to old account lol!
 
AfriGuy said:
Hey guys

Just a quick heads up, we're working on optimising realtime traffic from now until 22:00 tonight.
In order to do this we need to limit some stuff, specifically P2P in this case. So the experience with NNTP and torrents may be a bit up and down.

We also expect connections to drop during some parts of testing.

Normal services will revert at 22:00 tonight.
If you guys have any business critical stuff that needs a stable connection please switch back to your old accounts. We're reporting issues as they happen - so paste them up here and we'll pass it on :) We'll have updates available as they happen.
Click to expand...

The last time I tries my Afrivanilla account it didn't work. Are you sure we are able to use them without any interference from clientzone?
 
Nikkel said:
Agh no man! Just wanted to call the wife to switch PC on for Win 10 download aaargh its on Afrigreen account and will take a half hour call to explain to her how to switch back to old account lol!
Click to expand...

Try Windows 10 dude :) I'm only aware of P2P stuff, an HTTP download should be OK.
 
Slaught3r said:
The last time I tries my Afrivanilla account it didn't work. Are you sure we are able to use them without any interference from clientzone?
Click to expand...

We haven't locked any accounts yet. Drop me a PM with your deets and I can double check your accounts though.
 
AfriGuy said:
Definitely! And I think it's definitely been a very humbling experience at the same time.
Saying that though, we're confident we'll bounce back as an even better ISP :)
Click to expand...

Sorry to say but my loyalty is being stretched. Third day in a row that client zone inaccessible at times. Tried calling support 'you are number 26 in line' yesterday and today. Testing of ADSL line fails. Speeds erratic. Online chat not available. All small things but they start to niggle after a while.
The downhill slope on the graph published on mybroadband recently was accurate and may get steeper if no improvement soon.
 
Peterkb said:
Sorry to say but my loyalty is being stretched. Third day in a row that client zone inaccessible at times. Tried calling support 'you are number 26 in line' yesterday and today. Testing of ADSL line fails. Speeds erratic. Online chat not available. All small things but they start to niggle after a while.
The downhill slope on the graph published on mybroadband recently was accurate and may get steeper if no improvement soon.
Click to expand...

Shouldn't be any issues around ClientZone today though.
Would you be able to paste up some tests here so I can have a look at what's going wrong? Also, have you tried switching back to your old account to see if that helps?
 
AfriGuy said:
Shouldn't be any issues around ClientZone today though.
Would you be able to paste up some tests here so I can have a look at what's going wrong? Also, have you tried switching back to your old account to see if that helps?
Click to expand...

Sorry I posted incorrectly. I'm not testing your new stuff, I'm on a standard ADSL account. It's just that it seems that since your tie up with MTN things have slowly deteriorated. :(
 
Peterkb said:
Sorry I posted incorrectly. I'm not testing your new stuff, I'm on a standard ADSL account. It's just that it seems that since your tie up with MTN things have slowly deteriorated. :(
Click to expand...

Shouldn't be issues around browsing on the current accounts either though. Drop me a PM and we can troubleshoot further.
We've used the MTN backbone for over 2 years now, and achieved really amazing things with them. I've posted about this before though :)
 
AfriGuy, Howcome all hetzner related hosting is down using your ADSL?
Email, websites, not working at all.
AfriGuy said:
Hey guys

Just a quick heads up, we're working on optimising realtime traffic from now until 22:00 tonight.
In order to do this we need to limit some stuff, specifically P2P in this case. So the experience with NNTP and torrents may be a bit up and down.

We also expect connections to drop during some parts of testing.

Normal services will revert at 22:00 tonight.
If you guys have any business critical stuff that needs a stable connection please switch back to your old accounts. We're reporting issues as they happen - so paste them up here and we'll pass it on :) We'll have updates available as they happen.
Click to expand...
 
LinuxMan said:
AfriGuy, Howcome all hetzner related hosting is down using your ADSL?
Email, websites, not working at all.
Click to expand...

It will either be DNS-related or an issue with peering with Hetzner.

Could you possibly post a traceroute to a Hetzner-server or Hetzner-based website so that I can see where the issue starts.
 
I can't get any details from anything hetzner related.

C:\>tracert hetzner.co.za
Unable to resolve target system name hetzner.co.za.

Even problems with google.co.za


C:\>tracert google.co.za

Tracing route to google.co.za [66.8.14.207]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * 11 ms 11 ms 41.181.222.102
5 61 ms 12 ms 11 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
6 12 ms 11 ms 11 ms 66.8.14.207

Trace complete.

C:\>


Any ideas?

When I connect through my phone on Vodacom, everything works perfectly.
Something Afrihost side is down, possibly your DNS?
 
Last edited:
LinuxMan said:
I can't get any details from anything hetzner related.

C:\>tracert hetzner.co.za
Unable to resolve target system name hetzner.co.za.

Even problems with Google.co.za


C:\>tracert google.co.za

Tracing route to google.co.za [66.8.14.207]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * 11 ms 11 ms 41.181.222.102
5 61 ms 12 ms 11 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
6 12 ms 11 ms 11 ms 66.8.14.207

Trace complete.

C:\>


Any ideas?
Click to expand...

I can't seem to get this replicated on my end :(
What DNS servers are you using at the moment? I'm testing using a Business account on the POC network with Google's DNS. My results below - ignore the poor latency, running a few tests on P2P stuff.

Code: 
traceroute to google.co.za (216.58.223.35), 64 hops max, 52 byte packets
 1  router.asus.com (192.168.1.1)  1.307 ms  1.285 ms  1.286 ms
 2  * * *
 3  41.170.79.229 (41.170.79.229)  108.448 ms  39.971 ms  79.783 ms
 4  41.170.79.230 (41.170.79.230)  81.285 ms  65.667 ms  47.780 ms
 5  41.170.79.236 (41.170.79.236)  63.184 ms  54.978 ms  44.004 ms
 6  google.jb1.napafrica.net (196.46.25.166)  58.112 ms  58.839 ms  138.906 ms
 7  72.14.239.129 (72.14.239.129)  84.016 ms  50.660 ms  44.031 ms
 8  jnb01s08-in-f3.1e100.net (216.58.223.35)  40.427 ms  39.166 ms  41.184 ms

Code: 
traceroute to hetzner.co.za (197.189.196.146), 64 hops max, 52 byte packets
 1  router.asus.com (192.168.1.1)  1.062 ms  0.963 ms  0.827 ms
 2  * * *
 3  41.170.79.229 (41.170.79.229)  49.510 ms  44.838 ms  53.022 ms
 4  41.170.79.230 (41.170.79.230)  50.306 ms  40.989 ms  50.724 ms
 5  41.170.79.236 (41.170.79.236)  60.392 ms  50.091 ms  43.086 ms
 6  africainx.jb1.napafrica.net (196.46.25.135)  54.146 ms  54.151 ms  48.340 ms
 7  core.gp-cn-het-mee-1.to.gp-hv-ict-mee-1.dfa.p2p.10g.za.africainx.net (41.84.13.66)  50.224 ms  45.307 ms  48.706 ms
 8  41-66-132-246-f6.het001-cpe-1-to-gp-cn-het-mee-1.africainx.net (41.66.132.246)  51.161 ms  52.010 ms  50.667 ms
 9  core-access-switch1.jnb1.host-h.net (197.189.193.1)  70.914 ms  77.021 ms  67.636 ms
10  row-access-switch1-row3-4.jnb1.host-h.net (197.189.193.36)  85.115 ms  72.013 ms  50.814 ms
11  hetz-web01.jnb1.chs.hetzner.co.za (197.189.196.146)  53.118 ms  58.836 ms  50.589 ms
 
@Afriguy: everything seems to work now. DNS, netflix, pages load and d3 logs in and is ok. Will test again tonight
 
I am using the normal 50GB capped, unshaped ADSL Data.
My DNS is the normal Afrihost DNS 196.7.7.7

Everything just started working normally again now, strange.
 
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