Afrihost POC Network - Afrigreen Feedback

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And that's understandable, but let's troubleshoot where we can. At the end of the day, it's all what the POC is about - it's being shaped by feedback posted here.

Afrihost should provide the bandwidth for free to every person on the POC network. And I'm NOT talking about 1Gb or 10Gb's. I'm talking about UNLIMITTED data!

Somewhere earlier (can't remember who) AfriGuy/AfriGenie/someone said that the POC needs to be tested in REAL WORLD CONDITIONS, but then, why would a customer pay for data, only to waste it doing tests FOR the company where they bought the data from in the first place?

NO!!! This is daylight robbery! For the guys patient enough to post tracert's 100 times a day, come and post their "test results" online or on AH page, they SHOULD get unlimited data usage FOR FREE!!!

This **** has gone on long enough now!!
 
Afrihost should provide the bandwidth for free to every person on the POC network. And I'm NOT talking about 1Gb or 10Gb's. I'm talking about UNLIMITTED data!

Somewhere earlier (can't remember who) AfriGuy/AfriGenie/someone said that the POC needs to be tested in REAL WORLD CONDITIONS, but then, why would a customer pay for data, only to waste it doing tests FOR the company where they bought the data from in the first place?

NO!!! This is daylight robbery! For the guys patient enough to post tracert's 100 times a day, come and post their "test results" online or on AH page, they SHOULD get unlimited data usage FOR FREE!!!

This **** has gone on long enough now!!

That's not really how the POC has been setup though, current account profiles are duplicated. So if you have a 10GB Capped account, 2Mbps Uncapped or 40Mbps Business account - that's what you'll get on Afrigreen, for free.

No one is forcing you to test on the network.
 
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Oh dear, oh dear, oh dear.

Downloading a torrent on Afrigreen on my 10Mb line (which only ever syncs at 6Mb at most) and I'm achieving a mind-numbing 2kB/s; checked to see if someone hadn't removed my router and replaced it with the old dial-up modem that's stuffed somewhere at the back of a cupboard; reset the router a couple of times: still no better; switched back to the old AH account and we're back to around the 500kB/s mark which is much more like it.

Yesterday afternoon we had repeated disconnections on the AG network.

When will this end? When will I get the service for which I'm paying?
 
Oh dear, oh dear, oh dear.

Downloading a torrent on Afrigreen on my 10Mb line (which only ever syncs at 6Mb at most) and I'm achieving a mind-numbing 2kB/s; checked to see if someone hadn't removed my router and replaced it with the old dial-up modem that's stuffed somewhere at the back of a cupboard; reset the router a couple of times: still no better; switched back to the old AH account and we're back to around the 500kB/s mark which is much more like it.

Yesterday afternoon we had repeated disconnections on the AG network.

When will this end? When will I get the service for which I'm paying?

Those don't sound like the best results :(
Which account type are you using? Capped, Business or Uncapped?
 
Afrihost should provide the bandwidth for free to every person on the POC network. And I'm NOT talking about 1Gb or 10Gb's. I'm talking about UNLIMITTED data!

Only problem is even with unlimited data I couldn't actually squeeze much more out even if I tried, 50Gb is a credible achievement, 100Gb in a month is pretty good going, any more is a miracle! :D
 
Should be OK. I know we've been running tweaks today, posted an announcement earlier about P2P so it may be slow due to that.
What do your other downloads look like?

Just looked back through the posts and seen the announcement. Doh. Other downloads are ok; so I should wait until after 10 and then switch back to AG.
 
Just looked back through the posts and seen the announcement. Doh. Other downloads are ok; so I should wait until after 10 and then switch back to AG.

Sounds like it is affecting you :(
Unless you try a few tweaks on your end, perhaps try another torrent app?
 
Only problem is even with unlimited data I couldn't actually squeeze much more out even if I tried, 50Gb is a credible achievement, 100Gb in a month is pretty good going, any more is a miracle! :D

the reason why I mentioned "free data", is that, well, in exchange for helping AH test, the cost of bandwidth should not come out of the customer's pocket.

Offering free bandwidth will most likely promote better testing, as users will be able to "do more" on the internet...or at least try to, which should then at the end of the day provide decent network "stress-testing", as apparently what Afrihost wants to happen (AfriREP mentioned something along those lines earlier...to lazy to go back and quote).
 
Hey Guys

Just wanted to post this here first, you may also receive a mailer shortly with the same. This is directly from the network team, just to express their gratitude to everyone that has been participating and contributing to the project. Definitely goes the same for the reps here on MyBB (and everyone at Afrihost :)

"Thank you for participating in the Afrigreen POC and sharing your experience with us.

Our POC team have been testing different ways to offer the best possible experience under different network conditions and we believe we're making great progress.

Experience has taught us that when it comes to a large network, no amount of lab tests can replicate real internet usage.

We greatly appreciate your feedback and participation.

Thank you again and apologies for the bumps along the way. "


Again - sincere thanks to everyone here. You guys are really awesome :)

there...
 
the reason why I mentioned "free data", is that, well, in exchange for helping AH test, the cost of bandwidth should not come out of the customer's pocket.

Offering free bandwidth will most likely promote better testing, as users will be able to "do more" on the internet...or at least try to, which should then at the end of the day provide decent network "stress-testing", as apparently what Afrihost wants to happen (AfriREP mentioned something along those lines earlier...to lazy to go back and quote).

I feel like we've discussed this all already though, both with you personally and others in the threads. Both this one and the other feedback threads.

I need to stress the point that Afrigreen testing, or any testing for that matter, is not compulsory - we aren't forcing anyone to do it. Compensation for poor experiences have also been discussed at length. Happy to continue the discussion over PM, I feel like we've addressed that we can.
 
I feel like we've discussed this all already though, both with you personally and others in the threads. Both this one and the other feedback threads.

I need to stress the point that Afrigreen testing, or any testing for that matter, is not compulsory - we aren't forcing anyone to do it. Compensation for poor experiences have also been discussed at length. Happy to continue the discussion over PM, I feel like we've addressed that we can.

AfriGuy, I think you might be getting a bit too defensive here. The suggestion to cut users some slack on the test network makes sense if the network is actually to be tested properly. Unless you are concerned about "abuse" which I can't see being a real risk since this is not affecting the bulk of your paying customers who are on the original network and the rest can go back there anytime. Or maybe the concern is that this network is actually quite fragile and might fall over if a few people start pushing the limits. No one is actually getting "free data", they are actually paying customers who are stepping out to help you at your request. I realise that the current corporate line is no compensation, but that is a different can of worms altogether.

Anyway have a great weekend, I'm outta here.
 
AfriGuy, I think you might be getting a bit too defensive here. The suggestion to cut users some slack on the test network makes sense if the network is actually to be tested properly. Unless you are concerned about "abuse" which I can't see being a real risk since this is not affecting the bulk of your paying customers who are on the original network and the rest can go back there anytime. Or maybe the concern is that this network is actually quite fragile and might fall over if a few people start pushing the limits. No one is actually getting "free data", they are actually paying customers who are stepping out to help you at your request. I realise that the current corporate line is no compensation, but that is a different can of worms altogether.

Anyway have a great weekend, I'm outta here.

Not trying to be defensive at all, definitely not the intention :) If it comes across that way, my bad.
Sure, things aren't the best now, and that sucks. It does, and we're the first to admit that. I agree that the data isn't technically free either - but data is available for use on Afrigreen at no extra charge.

I'm not sure I follow around cutting users some slack though and around abuse?

Overall though, our current network has got to a point where we want the ability to tweak things further (as well as a host of other technical benefits that are honestly above my head) and provide the best experience out there. We've grown our IPC nearly three times the size it was previously.

Anyway, we're working really hard behind the scenes on getting things up and running and will continue to do so until we cut over to one of the two POC's.

Have a good weekend :)
 
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