Afrihost POC Network - Afrigreen Feedback

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AfriMan said:
OK, now someone definitely needs to PM me :)
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Please could you get competent and literate people to responded to emails?
This is not the first time Useless Employee has just simply brushed me aside.

I upgraded one of my sims from Mobile 500 to Mobile 5, then 5 minutes later once clientzone showed it was done I signed up for Afrihost Plus, which only allocated 500MB of double data.
Invoices have the time stamps to prove it, what a useless bunch you guys have become.

Never mind you charged me twice for some accounts, and a credit that vanished.

It is like talking to a wall, no point.

I trust you are well.

Thank you for the email.

I do apologise for the inconvenience. I've had a look at your account. I see that you upgraded you account from a Mobile500 to a Mobile5. Afrihostplus benefits are allocated once. The Afrihost benefits were allocate on this account on when the account was a Mobile500.

Have a great day and please let me know if I can help with anything else!

Warm regards

Useless Employee
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Hummercellc said:
Please could you get competent and literate people to responded to emails?
This is not the first time -name redacted- has just simply brushed me aside.

I upgraded one of my sims from Mobile 500 to Mobile 5, then 5 minutes later once clientzone showed it was done I signed up for Afrihost Plus, which only allocated 500MB of double data.
Invoices have the time stamps to prove it, what a useless bunch you guys have become.

Never mind you charged me twice for some accounts, and a credit that vanished.

It is like talking to a wall, no point.
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I totally understand your frustration and there is definitely cause for concern from what you have posted, I would need to investigate.

I would like that you omit the individual's name from your post. Whatever mistakes we make on the job, we're all human and have a right to dignity. I'll definitely take this forward with this agent concerned, but I would personally appreciate if you would remove that from your post :(

Please also PM me account details so I can check this out for you.
 
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Connection was extremely slow again last night, didn't have time to test, switched back to my default account, needed to download the new mad max game, default account worked like a charm, surprised.

There are a lot of Dota2 updates happening, about 6GB per machine and I have 6 computers to update, need a decent connection and speed.
 
AfriMan said:
Do you know which port that Teamspeak server is using? Is it the standard TS port (9987, I think)?
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Afaik, its running on port :9555

As for performance last night, it was fairly shoddy at first, but it seemed to get a bit better as the night went on - from 12% loss to about 5% at about 1am

Normally, I would think that its an overloaded exchange, but as soon as I go over to my normal Afrihost account (non afrigreen) things are fine, apart from high latencies, and if I jump onto a capped account from pretty much any ISP (including afrihost) the performance is perfect.
 
Afrigreen for me is useless at the moment - switched back to Afrired and get full line speed.
 
bajwalker said:
Afaik, its running on port :9555

As for performance last night, it was fairly shoddy at first, but it seemed to get a bit better as the night went on - from 12% loss to about 5% at about 1am

Normally, I would think that its an overloaded exchange, but as soon as I go over to my normal Afrihost account (non afrigreen) things are fine, apart from high latencies, and if I jump onto a capped account from pretty much any ISP (including afrihost) the performance is perfect.
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Very curious indeed... Our Team is looking into this now. Do you perhaps know which Team Speak servers you were using?
 
Browsing, couldn't run a speedtest, google play store updates, youtube buffered at 240p.

My speeds on AfriGreen were quite good (even during peak periods given my exchange problem) from Thursday last week until last night. Since then it has been rather disappointing for me.
 
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Dianysis said:
Browsing, couldn't run a speedtest, google play store updates, youtube buffered at 240p.
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Youtube appears to have been problematic last night, but my speedtests and Google Play updates were running okay.

Are you using the default AfriGreen DNS? Can you please send me a PM with your AfriGreen username, I want to ask our Team to check up on it.
 
AfriGenie said:
Youtube appears to have been problematic last night, but my speedtests and Google Play updates were running okay.

Are you using the default AfriGreen DNS? Can you please send me a PM with your AfriGreen username, I want to ask our Team to check up on it.
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Yeah - using default dns.
Sending pm. :)
 
Last night the network wasn’t what I have come to expect from AfriGreen. YouTube was sluggish and constantly buffered. I tested downloading the Windows 10 media creation tool from Microsoft’s website but it was at a dreadful ±57KB per second. It only got better after 22:00.
 
just logged on to say thanks for the extra 100gb this month

very much appreciated :D
 
LaraC said:
Last night the network wasn’t what I have come to expect from AfriGreen. YouTube was sluggish and constantly buffered. I tested downloading the Windows 10 media creation tool from Microsoft’s website but it was at a dreadful ±57KB per second. It only got better after 22:00.
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Some services were definitely not running at full speed last night, our Team is busy investigating what happened.
 
AfriGenie said:
Some services were definitely not running at full speed last night, our Team is busy investigating what happened.
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When the team find the Gremlins they should kick them out for good. :p
 
LaraC said:
When the team find the Gremlins they should kick them out for good. :p
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Nuke them from Orbit, it's the only way to be sure. ;)

More seriously though, we're making very good progress, you should start to see a great deal of improvement in the stability of AfriGreen.
 
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AfriMan said:
I totally understand your frustration and there is definitely cause for concern from what you have posted, I would need to investigate.

I would like that you omit the individual's name from your post. Whatever mistakes we make on the job, we're all human and have a right to dignity. I'll definitely take this forward with this agent concerned, but I would personally appreciate if you would remove that from your post :(

Please also PM me account details so I can check this out for you.
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I will remove the name once someone fixes the problem, ;)
 
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