Afrihost POC Network - Afrigreen Feedback

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OrbitalDawn said:
My connection keeps dropping - like every 5-10 minutes it disconnects and then comes back a few minutes later.

I'm on Afrigreen. Is this part of the network migration?
Click to expand...

You definitely shouldn't be seeing line drops like that. The migration elements still being worked on should not cause any interruption (if so, we'd definitely give a heads up here). Do you get this on any account you use, like your @afrihost.co.za account?
 
Moved over to Afrigreen yesterday, so far so good as far as browsing etc goes.

I am however a little puzzled as to how the migration affects remaining data.

The free 1 gig package is gone - with an invite to sign up (had it on afrinormal)
My usage on my normal capped package (double data) appears to be incorrect - have double what I know I should have?



And,

Account Overview
Account Status: Account Active
Latest IP Address: Not Available
Last Connection From: Not Available
Find out more »..

Anyone shed some light on this?
 
AfriMan said:
You are absolutely right, we have dropped the ball here and let you down. But I don't think we should give up on your query, you need some answers and it's our job to get them for you.

Let me get involved and figure out what is going on here. I'll get someone from our Critical Care department to call you go through this with a fine tooth comb to make sure every aspect of your query gets sorted.

Please PM me your account and contact details and I promise you will get the help you've been asking for :(
Click to expand...

Account details PM'd

For the record, I don't really have a query - basically it boils down to my statement that the folk from your ClientZone continually claims that faults are with the clients/Telkom's hardware, when in my case, sufficient proof have been supplied to prove the fault is with AH. AfriGuy and AfriGenie felt this kind of response from CZ is not right and asked me to pm them the details to check it out and provide me with feedback.

The annoying part is - they offered, I did not ask for help, yet there is no delivery (so why offer in the first place?) :)

Anyways - before I cry a river ....... pm sent :p

Once again, thx for your assitance ;)

PS: Can you confirm if my account (or all the afrigreen accounts have been migrated to the new network?). Merely asking, as I sometimes still have lag spikes, but not sure if I should remain patient as I am not on the new network yet.
 
Last edited:
AfriMan said:
You definitely shouldn't be seeing line drops like that. The migration elements still being worked on should not cause any interruption (if so, we'd definitely give a heads up here). Do you get this on any account you use, like your @afrihost.co.za account?
Click to expand...

I'm not sure - don't have access to the router at the moment.

But this hasn't happened before. Can you see anything from your side as to why it might be happening? You should have my details as I've given it a number of times.
 
A Non Blonde said:
Moved over to Afrigreen yesterday, so far so good as far as browsing etc goes.

I am however a little puzzled as to how the migration affects remaining data.

The free 1 gig package is gone - with an invite to sign up (had it on afrinormal)
My usage on my normal capped package (double data) appears to be incorrect - have double what I know I should have?



And,

Account Overview
Account Status: Account Active
Latest IP Address: Not Available
Last Connection From: Not Available
Find out more »..

Anyone shed some light on this?
Click to expand...

This will all normalise when we are completely over to the new network and we have everyone on a single realm again. I wouldn't worry about it too much. If anything seems amiss, just PM me and I'll check it out :)
 
OrbitalDawn said:
I'm not sure - don't have access to the router at the moment.

But this hasn't happened before. Can you see anything from your side as to why it might be happening? You should have my details as I've given it a number of times.
Click to expand...

I have to delete my PM's regularly becuase otherwise my mailbox gets full. I may still have them, but would be best to drop them to me just in case.

I'm running on AfriGreen myself at home, no issues like this whatsoever and none that I have heard reported :(
 
AfriMan said:
I have to delete my PM's regularly becuase otherwise my mailbox gets full. I may still have them, but would be best to drop them to me just in case.

I'm running on AfriGreen myself at home, no issues like this whatsoever and none that I have heard reported :(
Click to expand...

I'll see if the problem persists and let you know.
 
Igor III said:
Account details PM'd

For the record, I don't really have a query - basically it boils down to my statement that the folk from your ClientZone continually claims that faults are with the clients/Telkom's hardware, when in my case, sufficient proof have been supplied to prove the fault is with AH. AfriGuy and AfriGenie felt this kind of response from CZ is not right and asked me to pm them the details to check it out and provide me with feedback.

The annoying part is - they offered, I did not ask for help, yet there is no delivery (so why offer in the first place?) :)

Anyways - before I cry a river ....... pm sent :p

Once again, thx for your assitance ;)

PS: Can you confirm if my account (or all the afrigreen accounts have been migrated to the new network?). Merely asking, as I sometimes still have lag spikes, but not sure if I should remain patient as I am not on the new network yet.
Click to expand...

Always a pleasure to help - let's get this issue squared away.

The answer I got from the network team is that it's not a turn key solution. It's a lengthy process. We are definitely mostly migrated but the entire process still has some issues to be finalised before every user is getting the full AfriGreen experience that we envision. For the most part, we're pretty much there :)
 
AfriMan said:
This will all normalise when we are completely over to the new network and we have everyone on a single realm again. I wouldn't worry about it too much. If anything seems amiss, just PM me and I'll check it out :)
Click to expand...

Thanks, will keep an eye on data...hope capping does not occur as a result of potentially incorrect data reflecting in clientzone!

Do I need to sign up again for the free gig on afrigreen account or will this migrate as well?
 
A Non Blonde said:
Thanks, will keep an eye on data...hope capping does not occur as a result of potentially incorrect data reflecting in clientzone!

Do I need to sign up again for the free gig on afrigreen account or will this migrate as well?
Click to expand...

No it will all move over eventually. I wouldn't worry about it too much :)
 
2 15 ms 19 ms 25 ms 169-0-62-1.ip.afrihost.co.za [169.0.62.1]
3 97 ms 74 ms 46 ms 169-1-5-105.ip.afrihost.co.za [169.1.5.105]
4 63 ms 51 ms 60 ms 169-1-5-106.ip.afrihost.co.za [169.1.5.106]
5 6 ms 6 ms 7 ms 169-1-5-128.ip.afrihost.co.za [169.1.5.128]
6 152 ms 119 ms 96 ms 41.164.52.40
7 29 ms 28 ms 31 ms 172.18.16.3
8 97 ms 67 ms 107 ms ix-0-3-0-0.tcore1.JSO-Johannesburg.as6453.net [216.6.55.37]
9 183 ms 207 ms 207 ms if-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
10 363 ms 212 ms 289 ms if-1-0-0-4.core2.PV9-Lisbon.as6453.net [195.219.214.37]
11 230 ms 236 ms 274 ms if-0-0-0-2000.tcore1.PV9-Lisbon.as6453.net [80.231.158.1]
12 189 ms 194 ms 235 ms if-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
13 193 ms 203 ms 192 ms if-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
14 246 ms 304 ms 295 ms if-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
15 203 ms 202 ms 210 ms if-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
16 224 ms 223 ms 218 ms 195.219.83.102
17 267 ms 272 ms 208 ms ae-231-3607.edge4.London1.Level3.net [4.69.166.25]
18 188 ms 231 ms 289 ms ae-231-3607.edge4.London1.Level3.net [4.69.166.25]
19 206 ms 203 ms 209 ms VOX-TELECOM.edge4.London1.Level3.net [195.50.120.14]
20 205 ms 201 ms 207 ms 196.41.27.113
21 311 ms 287 ms 237 ms 196.41.27.69
22 327 ms 294 ms 267 ms 41.193.119.6
23 * 296 ms * 41.193.160.54
24 * 256 ms * a23-221-71-179.deploy.static.akamaitechnologies.com [23.221.71.179]
25 * * * Request timed out.
26 230 ms * 201 ms a23-221-71-179.deploy.static.akamaitechnologies.com [23.221.71.179]
Click to expand...

Any particular reason why you are routing local traffic via international breakouts?
 
Afriman, Ive been on the Afrigreen network since before you started to move over to the production network. Now according to you everyone on afrigreen atm is on the production network, expecially the people in the north (Pta here). My experience of the network yesterday has been very spotty. While streaming I cannot browse. When doing nothing some pages take a while to load as if downloads are running.

My experience on afrigreen the last 2 days have been worse than before you moved over to the production network. Any advise?
 
Hi Afriman,

Reported Hop 3 latency a couple of days ago.
See the routing has changed since my last trace however Hop 3 is still showing latency [below].
Interestingly there's nothing on bras.afrihost.com [see below]

Code: 
Target Name: www.afrihost.com
         IP: 41.181.185.18
  Date/Time: 17-Oct-15 14:16:28 to 17-Oct-15 14:19:25

Hop Sent Err PL% Min  Max Avg  Host Name / [IP]
 1    72   0 0.0   1   10   1  home.gateway.home.gateway [192.168.1.254]
 2    72   0 0.0   9   50  16  169-0-62-1.ip.afrihost.co.za [169.0.62.1]
[B] 3    72   0 0.0  11 2772  91  169-1-5-105.ip.afrihost.co.za [169.1.5.105][/B]
 4    72   0 0.0  11   69  19  169-1-5-118.ip.afrihost.co.za [169.1.5.118]
 5    72   0 0.0  11   76  19  169-1-5-128.ip.afrihost.co.za [169.1.5.128]
 6    72   0 0.0  12   48  18  [41.164.52.40]
 7    72   0 0.0  32   97  43  [172.18.16.3]
 8    72   0 0.0  34  134  53  mtnns-2.jinx.net.za [196.223.14.31]
 9    72   0 0.0  35   83  42  jh-cr-1.za-jh-pr-1.za-a.mtnns.net [196.44.0.73]
10    72   0 0.0  34   81  42  jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.217]
11    72   0 0.0  35   72  42  www.afrihost.com [41.181.185.18]

Code: 
Target Name: bras.afrihost.com
         IP: 155.239.255.250
  Date/Time: 17-Oct-15 14:22:56 to 17-Oct-15 14:25:43

Hop Sent Err   PL% Min Max Avg  Host Name / [IP]
 1    68   0   0.0   1   6   2  home.gateway.home.gateway [192.168.1.254]
 2    68   0   0.0   9  53  10  169-0-62-1.ip.afrihost.co.za [169.0.62.1]
 3    68   0   0.0  11  25  12  169-1-5-105.ip.afrihost.co.za [169.1.5.105]
 4    68   0   0.0  11  34  12  169-1-5-106.ip.afrihost.co.za [169.1.5.106]
 5    68   0   0.0  11  27  12  169-1-5-128.ip.afrihost.co.za [169.1.5.128]
 6    68   0   0.0  11  23  12  [41.164.52.40]
 7    68   0   0.0  31  59  34  [172.18.1.162]
 8    68   0   0.0  32  62  33  [41.160.2.69]
 9    68   0   0.0  32  56  33  rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [196.43.25.137]
10    68  68 100.0   0   0   0   [-]
11    68  68 100.0   0   0   0   [-]
12    68  68 100.0   0   0   0   [-]
13    68  68 100.0   0   0   0   [-]
14    68  68 100.0   0   0   0   [-]
15    68  68 100.0   0   0   0   [-]
16    68  68 100.0   0   0   0   [-]
17    68  68 100.0   0   0   0   [-]
18    68  68 100.0   0   0   0   [-]
19    68  68 100.0   0   0   0   [-]
20    68  68 100.0   0   0   0   [-]
21    68  68 100.0   0   0   0   [-]
22    68  68 100.0   0   0   0   [-]
23    68  68 100.0   0   0   0   [-]
24    68  68 100.0   0   0   0   [-]
25    68  68 100.0   0   0   0   [-]
26    68  68 100.0   0   0   0   [-]
27    68  68 100.0   0   0   0   [-]
28    68  68 100.0   0   0   0   [-]
29    68  68 100.0   0   0   0   [-]
30    68  68 100.0   0   0   0   [-]
31    68  68 100.0   0   0   0   [-]
32    68  68 100.0   0   0   0   [-]
33    68  68 100.0   0   0   0   [-]
34    68  68 100.0   0   0   0   [-]
35    68  68 100.0   0   0   0   [-]

Destination not reached in 35 hops
 
AfriGreen still working wonderfully for me. :)

Speed test:
4753134142.png

Video streaming (YouTube):
Capture_1080.JPG
 
Not so great at the moment

ping www.mybroadband.co.za

Pinging www.mybroadband.co.za [190.93.241.55] with 32 bytes of data:
Request timed out.
Reply from 190.93.241.55: bytes=32 time=3408ms TTL=57
Reply from 190.93.241.55: bytes=32 time=3467ms TTL=57
Request timed out.

Ping statistics for 190.93.241.55:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 3408ms, Maximum = 3467ms, Average = 3437ms

C:\Users\
 
Tested it as well and no delays.
Code: 
Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Lara>ping mybroadband.co.za

Pinging mybroadband.co.za [190.93.240.55] with 32 bytes of data:
Reply from 190.93.240.55: bytes=32 time=45ms TTL=57
Reply from 190.93.240.55: bytes=32 time=55ms TTL=57
Reply from 190.93.240.55: bytes=32 time=45ms TTL=57
Reply from 190.93.240.55: bytes=32 time=44ms TTL=57

Ping statistics for 190.93.240.55:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 44ms, Maximum = 55ms, Average = 47ms

ps. Why does yours ping 190.93.241.55 and mine 190.93.240.55?
 
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