Afrihost - Pure Fibre Feedback Thread Part 2

[Afrigirl]

Rebooted, all green. Just still no radius server for PPPoE session to auth

Outage confirmed, we are updating the network status page

 

[grant_cpt]

Outage confirmed, we are updating the network status page

Back online 3 minutes ago

 

[AfriNatic]

Any known issues with Octotel? Have 4 green on ONT. Restarted but DHCP Client not finding server?

Apologies had to screenshot from my phone.

@Afrigirl @AfriNatic

Should be sorted now.

 

[MDE]

Should be sorted now.

Thanks. What was the issue ?

 

[AfriNatic]

Thanks. What was the issue ?

One of our core network VMs in Teraco that does DHCPv4 crashed. We did a quick remote reboot.

 

[blunt]

@Afrigirl any news on whether FF prices are going to change? I see my FF line has gone from 40/10 to 40/30 (assume download is being capped by AH). Will the 60/30 start from 1 Feb?

 

[Afrigirl]

@Afrigirl any news on whether FF prices are going to change? I see my FF line has gone from 40/10 to 40/30 (assume download is being capped by AH). Will the 60/30 start from 1 Feb?

Hi.

They will be a price increase for new sign ups as of the 1st of February.


During the month of Feb, we will be working with FF to apply the speed and price increase for the existing clients. There are packages that will only get a speed increase and pricing will remain the same. And there is a price decrease for 1000/1000 Mbps package. Official communication will be sent via email.

Please note that package changes are prohibited during this period.

 

[Rusti]

Hi, is there a problem or anything affecting Littlefalls as there is packet loss?

 

[Despaireon]

@AfriNatic @Afrigirl

edit; back to normal 2min after i posted

 

[Lostboy]

@AfriNatic @Afrigirl

Please check your DMs enquiry regarding my internet being down since 6am this morning, thanks

 

[AfriNatic]

It's amazing, please never change it.

View attachment 1644583

So I'm sure you noticed the latency returned.

Liquid Telecoms lost their AMS-IX peering which has been restored and traffic shifted back.

With Liquid Telecoms we have a couple of main routes. EASSy to DE-CIX Marseille and Frankfurt and an AMS-IX link to DE-CIX Marseille. This last leg was not working and Liquid used the Equiano to Lisbon to serve EU traffic. The problem with this is no one peers at Lisbon so they need to use transit from a tier 1 which is Cogent to reach Europe which is expensive.

It has the best latency but expensive. Currently the general policy is always favour IX over transit so once the AMS-IX link restored traffic shifted back to that route.

 

[Soul Assassin]

So I'm sure you noticed the latency returned.

Liquid Telecoms lost their AMS-IX peering which has been restored and traffic shifted back.

With Liquid Telecoms we have a couple of main routes. EASSy to DE-CIX Marseille and Frankfurt and an AMS-IX link to DE-CIX Marseille. This last leg was not working and Liquid used the Equiano to Lisbon to serve EU traffic. The problem with this is no one peers at Lisbon so they need to use transit from a tier 1 which is Cogent to reach Europe which is expensive.

It has the best latency but expensive. Currently the general policy is always favour IX over transit so once the AMS-IX link restored traffic shifted back to that route.

Yeah I saw it on Monday, it jumped up twice for a couple of hours and eventually stayed there.

 

[Lostboy]

@AfriNatic @Afrigirl

Please check your DMs enquiry regarding my internet being down since 6am this morning, thanks

Hi Afrigirl

Please check DM, 12 hours and counting no internet

Thanks

 

[Lostboy]

Hi Afrigirl

Please check DM, 12 hours and counting no internet

Thanks

Thanks Afrigirl, all sorted

 

[IOPS]

Hi

I'm still looking into this. It's either a transit provider issue or fno issue. TCP is quite fussy with speeds if the scaling is not right on high latency connections and if there is any form of loss.

Any updates on this?

 

[GreenCardigan]

So the fibre speed upgrade in December "at no additional cost to you!" is actually a delayed cost to me 3 months later. That's just deceitful advertising.

 

[Cage Rattler]

What are the prices for all the different fibre packages as from 1 March? And I assume no cost to downgrade?

 

[Despaireon]

So im guessing next year theyll force upgrade us again and make us pay more

 

[MDE]

@Afrigirl any news on the new prices for Octotel?

 

[HauntingAngel]

View attachment 1654052

So the fibre speed upgrade in December "at no additional cost to you!" is actually a delayed cost to me 3 months later. That's just deceitful advertising.

Which FNO are you on?