Afrihost - Pure Fibre Feedback Thread Part 2

iOta said:
Ive had enough.. something needs to be done . I'm tired of logging support call after support call, only to do speed tests then receive no further feedback. Direct speedtest from router, like clockwork during peak times this happens. Frogfoot
Click to expand...

Firstly, test what happens if you use a different router (and thus a different IP).
If it works (with a new IP)... TELL them you to give you a new IP. Even a public IP.

Your IP is being throttled. Has happened a couple times to me, a "new" IP solving the issue.

And apparently Afrihost's SLA is that if YOU don't follow up in 72 hours, the ticket gets closed. Load of bullshit.
 
Surely the IP should then change if I test directly from ONT with a plugged in pc? I get the same result regardless of the device connected to the ONT.. be that router or pc
 
iOta said:
Surely the IP should then change if I test directly from ONT with a plugged in pc? I get the same result regardless of the device connected to the ONT.. be that router or pc
Click to expand...
Correct.
Ah, nevermind then.
 
RuneFire said:
Firstly, test what happens if you use a different router (and thus a different IP).
If it works (with a new IP)... TELL them you to give you a new IP. Even a public IP.

Your IP is being throttled. Has happened a couple times to me, a "new" IP solving the issue.

And apparently Afrihost's SLA is that if YOU don't follow up in 72 hours, the ticket gets closed. Load of bullshit.
Click to expand...
72 hours is ample time to respond in my honest opinion
 
Generally the feedback is not terrible when waiting for Afrihost to do something. But when they log a call with provider, I've found the feedback just stops. If we are lucky the provider sends someone out, they do a few speedtests and leave, closing the call. No effort is made to sort out the actual problem.
 
iOta said:
Generally the feedback is not terrible when waiting for Afrihost to do something. But when they log a call with provider, I've found the feedback just stops. If we are lucky the provider sends someone out, they do a few speedtests and leave, closing the call. No effort is made to sort out the actual problem.
Click to expand...
Most FNOs do not like to do much as they never think it is their fault
 
Hi @Afrigirl

Just a heads up, looks like cdn.afrihost.com is redirecting to www.cdn.afrihost.com, breaking images in invoices etc :)

Code: 
➜  ~ curl -v https://cdn.afrihost.com/mailshots/system/accounts/tax_invoice/images/txt-description.png
*   Trying 104.22.30.201:443...
* Connected to cdn.afrihost.com (104.22.30.201) port 443 (#0)
...
< HTTP/2 301
< date: Mon, 11 Mar 2024 10:57:09 GMT
< content-length: 0
< location: https://www.cdn.afrihost.com/mailshots/system/accounts/tax_invoice/images/txt-description.png
< cache-control: max-age=86400
< cf-cache-status: HIT
< age: 73808
 
Zertop said:
Hi @Afrigirl

Just a heads up, looks like cdn.afrihost.com is redirecting to www.cdn.afrihost.com, breaking images in invoices etc :)

Code: 
➜  ~ curl -v https://cdn.afrihost.com/mailshots/system/accounts/tax_invoice/images/txt-description.png
*   Trying 104.22.30.201:443...
* Connected to cdn.afrihost.com (104.22.30.201) port 443 (#0)
...
< HTTP/2 301
< date: Mon, 11 Mar 2024 10:57:09 GMT
< content-length: 0
< location: https://www.cdn.afrihost.com/mailshots/system/accounts/tax_invoice/images/txt-description.png
< cache-control: max-age=86400
< cf-cache-status: HIT
< age: 73808
Click to expand...
Was about to message them on this, invoices are broken

@AfriNatic
 
Zertop said:
Hi @Afrigirl

Just a heads up, looks like cdn.afrihost.com is redirecting to www.cdn.afrihost.com, breaking images in invoices etc :)

Code: 
➜  ~ curl -v https://cdn.afrihost.com/mailshots/system/accounts/tax_invoice/images/txt-description.png
*   Trying 104.22.30.201:443...
* Connected to cdn.afrihost.com (104.22.30.201) port 443 (#0)
...
< HTTP/2 301
< date: Mon, 11 Mar 2024 10:57:09 GMT
< content-length: 0
< location: https://www.cdn.afrihost.com/mailshots/system/accounts/tax_invoice/images/txt-description.png
< cache-control: max-age=86400
< cf-cache-status: HIT
< age: 73808
Click to expand...
Getting Branding to check
 
Zertop said:
Hi @Afrigirl

Just a heads up, looks like cdn.afrihost.com is redirecting to www.cdn.afrihost.com, breaking images in invoices etc :)

Code: 
➜  ~ curl -v https://cdn.afrihost.com/mailshots/system/accounts/tax_invoice/images/txt-description.png
*   Trying 104.22.30.201:443...
* Connected to cdn.afrihost.com (104.22.30.201) port 443 (#0)
...
< HTTP/2 301
< date: Mon, 11 Mar 2024 10:57:09 GMT
< content-length: 0
< location: https://www.cdn.afrihost.com/mailshots/system/accounts/tax_invoice/images/txt-description.png
< cache-control: max-age=86400
< cf-cache-status: HIT
< age: 73808
Click to expand...

William1102 said:
Was about to message them on this, invoices are broken

@AfriNatic
Click to expand...
Should be sorted now.
 
Anyone having issues with YouTube , can’t maintain a 1080p or 4K video on multiple different videos

Adblock is off
 
Weird, the guy has no internet connectivity. He's not with afrihost tho. I'll go to him and see what's up
 
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