Afrihost - Pure Fibre Feedback Thread Part 2

[unobeat]

Hi. Reference number 00076089

Hi

Any update on this call ?

 

[Afrigirl]

Hi

Any update on this call ?

Resolution Description
The link is up and connected
The line has been re-provisioned

 

[unobeat]

Resolution Description
The link is up and connected
The line has been re-provisioned

Thanks for the update.

Internet is way better and back to its normal self.

I wonder why the line needs to be continuously re-provisioned every few weeks.

 

[Clean Green]

MFN down JBay. DHCP unable to find an IP address

 

[MakoPC]

MFN down JBay.

It's back up, I think they sorted out the speeds! I am getting my full speeds again

 

[Clean Green]

It's back up, I think they sorted out the speeds! I am getting my full speeds again

Let me check again. I briefly switched over to LTE. Let me switch back and see if I can get a IP

 

[Afrigirl]

MFN down JBay. DHCP unable to find an IP address

Hi.

Please drop me a PM with your account number so I can check. we have not received any communication from MFN.

 

[Clean Green]

Happy days. It was a 5minute down

 

[MakoPC]

Hi.

Please drop me a PM with your account number so I can check. we have not received any communication from MFN.

Think Metro did the optic swap they needed too today

 

[Clean Green]

Hi.

Please drop me a PM with your account number so I can check. we have not received any communication from MFN.

Back up as per @MakoPC. Seems like a quick 5min down

 

[Afrigirl]

Think Metro did the optic swap they needed too today

I am glad it has been sorted out.

 

[MakoPC]

Thank you so much @Afrigirl and @AfriNatic for the assistance and keeping the consistency of getting MFN to finally admit they were the one with the problem.
Appreciate the support from both of you

 

[Afrigirl]

Updates regarding the subsea cable break:

P2: International: WF 20591919 (INT): Eastern Africa Submarine System (EASSy): Cable break 32.6km from Mtunzini Cable Landing Station on 2024-05-12 at 07:27.
The Plan of Works (PoW) was compiled, and the cable repair vessel (Leon Thevenin) is expected to depart from Cape Town Harbour on 2024-05-14 at 17:00 and arrive at the cable grounds on 2024-05-18 at 05:00.

Updates will follow as they are provided.

 

[elf_lord_ZC5]

Updates regarding the subsea cable break:

P2: International: WF 20591919 (INT): Eastern Africa Submarine System (EASSy): Cable break 32.6km from Mtunzini Cable Landing Station on 2024-05-12 at 07:27.
The Plan of Works (PoW) was compiled, and the cable repair vessel (Leon Thevenin) is expected to depart from Cape Town Harbour on 2024-05-14 at 17:00 and arrive at the cable grounds on 2024-05-18 at 05:00.

Updates will follow as they are provided.

Appreciated.

 

[Chibles]

Phew these cable breaks are hitting us back to back recently

 

[MDE]

@Afrigirl @AfriNatic

Picking some loss on the 169.1.1.1 DNS

                                             Packets               Pings
 Host                                      Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. RB-Core                                 0.0%    36    0.5   0.6   0.4   3.1   0.4
 2. 165-73-97-1.ip.afrihost.capetown        0.0%    36    3.7   1.4   1.0   3.7   0.4
 3. 169-1-21-1.ip.afrihost.co.za            0.0%    36    1.1   1.4   1.1   2.0   0.2
 4. 169-1-21-82.ip.afrihost.co.za           0.0%    36    1.4   1.5   1.2   2.1   0.2
 5. lacelvia.net.afrihost.co.za            33.3%    36    8.3   2.3   1.3   8.3   1.6

 

[Jason-ZA]

@Afrigirl @AfriNatic

Picking some loss on the 169.1.1.1 DNS

                                             Packets               Pings
 Host                                      Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. RB-Core                                 0.0%    36    0.5   0.6   0.4   3.1   0.4
 2. 165-73-97-1.ip.afrihost.capetown        0.0%    36    3.7   1.4   1.0   3.7   0.4
 3. 169-1-21-1.ip.afrihost.co.za            0.0%    36    1.1   1.4   1.1   2.0   0.2
 4. 169-1-21-82.ip.afrihost.co.za           0.0%    36    1.4   1.5   1.2   2.1   0.2
 5. lacelvia.net.afrihost.co.za            33.3%    36    8.3   2.3   1.3   8.3   1.6

I am seeing the same.



Also have a smokeping graph setup for 169.1.1.1

 

[Afrigirl]

@Afrigirl @AfriNatic

Picking some loss on the 169.1.1.1 DNS

                                             Packets               Pings
 Host                                      Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. RB-Core                                 0.0%    36    0.5   0.6   0.4   3.1   0.4
 2. 165-73-97-1.ip.afrihost.capetown        0.0%    36    3.7   1.4   1.0   3.7   0.4
 3. 169-1-21-1.ip.afrihost.co.za            0.0%    36    1.1   1.4   1.1   2.0   0.2
 4. 169-1-21-82.ip.afrihost.co.za           0.0%    36    1.4   1.5   1.2   2.1   0.2
 5. lacelvia.net.afrihost.co.za            33.3%    36    8.3   2.3   1.3   8.3   1.6

I am seeing the same.

View attachment 1710071

Also have a smokeping graph setup for 169.1.1.1

View attachment 1710075

We are having a look with the NOC team.

 

[MDE]

We are having a look with the NOC team.

Have you managed to find anything yet? Still very lossy

 

[grant_cpt]

@Afrigirl @cavedog

You guys aware of any Frogfoot issues on your NNI side?

Another user, same area as me, same FNO didn't have this spike in latency and then dead line for a little bit