Afrihost - Pure Fibre Feedback Thread Part 2

I received this SMS on the 10th June. I'm in Sunnyridge

Vuma Maintenance Notification - Maintenance is scheduled in your area from 2024-06-11 09:06 to 2024-06-14 14:06. Regards, The Vuma Team
 
SashaLee said:
I received this SMS on the 10th June. I'm in Sunnyridge

Vuma Maintenance Notification - Maintenance is scheduled in your area from 2024-06-11 09:06 to 2024-06-14 14:06. Regards, The Vuma Team
Click to expand...
Yes, the maintenance is for the POP in Beacon Bay
 
So I have tried to resolve this with support but they seem stuck on the fact that it must be an issue with my fiber provider when I am providing clear evidence that the issue is with Afrihost routing. This is from Parow, Cape Town.

So my local ping latency is quite high at the moment.

If I ping 1.1.1.1 this is what it is.

1718195438222.png
Doing a trace show that the latency is occurring on the 5th hop onward.
1718195557807.png

Can you please have a look and see what is going on?
 
Isengard said:
So I have tried to resolve this with support but they seem stuck on the fact that it must be an issue with my fiber provider when I am providing clear evidence that the issue is with Afrihost routing. This is from Parow, Cape Town.

So my local ping latency is quite high at the moment.

If I ping 1.1.1.1 this is what it is.

View attachment 1724729
Doing a trace show that the latency is occurring on the 5th hop onward.
View attachment 1724731

Can you please have a look and see what is going on?
Click to expand...
Hi.

Please send me a PM with your account details.
 
Since the outage this afternoon (and for a bit before that), I've had abysmal performance from my 500mb line. Maybe I can squeeze 5mbs out of it with higher than usual latency.
Actual work, like pulling docker containers, apt/apk installs are extremely slow.

It feels like the line is throttled or there is extreme congestion.

EDIT: I have a router in front of the modem that can monitor bandwidth usage, it's always less than 10mbs, so it's not saturation from my side going unnoticed.
 
Blackhand said:
Since the outage this afternoon (and for a bit before that), I've had abysmal performance from my 500mb line. Maybe I can squeeze 5mbs out of it with higher than usual latency.
Actual work, like pulling docker containers, apt/apk installs are extremely slow.

It feels like the line is throttled or there is extreme congestion.
Click to expand...
Hello.

Has there been any tests conducted?

Please send me a PM with your account details.
 
Afrigirl said:
Hello.

Has there been any tests conducted?

Please send me a PM with your account details.
Click to expand...
Tests from my side yes: speed.cloudflare.net, speedtest.mybroadband.co.za, ping tests:

1718219772598.png
1718219999374.png
➜ ping 1.1.1.1
PING 1.1.1.1 (1.1.1.1): 56 data bytes
64 bytes from 1.1.1.1: icmp_seq=0 ttl=54 time=62.682 ms
64 bytes from 1.1.1.1: icmp_seq=1 ttl=54 time=61.330 ms
Request timeout for icmp_seq 2
64 bytes from 1.1.1.1: icmp_seq=3 ttl=54 time=61.876 ms
64 bytes from 1.1.1.1: icmp_seq=4 ttl=54 time=62.880 ms
64 bytes from 1.1.1.1: icmp_seq=5 ttl=54 time=60.530 ms
64 bytes from 1.1.1.1: icmp_seq=6 ttl=54 time=61.790 ms
Request timeout for icmp_seq 7
64 bytes from 1.1.1.1: icmp_seq=8 ttl=54 time=61.507 ms
64 bytes from 1.1.1.1: icmp_seq=9 ttl=54 time=59.088 ms
64 bytes from 1.1.1.1: icmp_seq=10 ttl=54 time=61.989 ms
64 bytes from 1.1.1.1: icmp_seq=11 ttl=54 time=61.018 ms
Request timeout for icmp_seq 12
64 bytes from 1.1.1.1: icmp_seq=13 ttl=54 time=61.767 ms
Click to expand...
Basically broken.
 
A traceroute:

➜ traceroute 1.1.1.1
traceroute to 1.1.1.1 (1.1.1.1), 64 hops max, 40 byte packets
1 192.168.1.1 (192.168.1.1) 3.384 ms 3.508 ms 2.857 ms
2 * * *
3 169-1-2-132.ip.afrihost.capetown (169.1.2.132) 6.317 ms 7.166 ms 6.292 ms
4 169-1-21-113.ip.afrihost.co.za (169.1.21.113) 4.460 ms 4.528 ms 4.426 ms
5 169-1-21-1.ip.afrihost.co.za (169.1.21.1) 4.910 ms 7.277 ms 5.383 ms
6 169-1-21-82.ip.afrihost.co.za (169.1.21.82) 4.633 ms 6.776 ms 6.023 ms
7 169-1-2-21-d3c.ip.afrihost.capetown (169.1.2.21) 30.144 ms 23.971 ms 27.503 ms
8 100.64.80.61 (100.64.80.61) 43.070 ms 61.643 ms 50.651 ms
9 * 169-1-21-83.ip.afrihost.co.za (169.1.21.83) 44.090 ms 40.744 ms
10 cloudflare.ixp.capetown (196.60.70.198) 50.115 ms 70.539 ms 71.381 ms
11 one.one.one.one (1.1.1.1) 60.142 ms 69.950 ms 65.343 ms
Click to expand...
The little bit of latency to 192.168.1.1 is because I'm on my laptop (wifi) :)

Typically I would get 5-10ms latency to 1.1.1.1.
 
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