Afrihost - Pure Fibre Feedback Thread Part 2

[DelaShiro]

Now its better but will see how long it lasts

 

[Afrigirl]

Hi Afrigirl, On Saturday we had no Internet due to a break in the Fiber at Raceway (Metro Fiber), After being down the entire day they managed to fix it but since then we had Issues at night during peak Hours where my latency would constantly be 100+ms, I have a 1000/500 line but its barely hits 15Mb at Night

I'm Hardwired running 1Gbs Directly to the router, Starts around 6pm and is much better after 10pm at night, Tried logging tickets with the helpdesk and all they do is ask me to reboot the router and ONT.

View attachment 1728299

Please help as I'm doing remote work During this time and I'm not able to work

Hi.

We apologise for the inconvenience. I have logged a fault with MFN and will update you as soon as feedback is received.

 

[Rickster]

Is youtube borked currently?

 

[Chibles]

Had my brother complaining about super slow speed just now as well. Not sure if something is borked atm

Is youtube borked currently?

 

[Blackhand]

Since the outage this afternoon (and for a bit before that), I've had abysmal performance from my 500mb line. Maybe I can squeeze 5mbs out of it with higher than usual latency.
Actual work, like pulling docker containers, apt/apk installs are extremely slow.

It feels like the line is throttled or there is extreme congestion.

EDIT: I have a router in front of the modem that can monitor bandwidth usage, it's always less than 10mbs, so it's not saturation from my side going unnoticed.

Just wanted to give a shout out to @Afrigirl who spent quite a bit of time helping me resolve this.
Again, thank you very much.

 

[aggressiveGrey]

Cape TownMedium Impact • Frogfoot Degraded Service | Cape Town and surrounding areas

05:29 • 24 Jun 2024
Frogfoot has informed us of a network outage affecting Cape Town and surrounding areas, affected clients will experience Degraded Service. Frogfoot engineers are working on resolving this issue as soon as possible. We sincerely apologize for any inconvenience caused.

 

[Afrigirl]

Is youtube borked currently?

Had my brother complaining about super slow speed just now as well. Not sure if something is borked atm

Morning.

Are you still experiencing issues?

 

[Rickster]

Morning.

Are you still experiencing issues?

Nope, it came right after a few min.

 

[aggressiveGrey]

I see that the frogfoot notice has gone to resolved, but nothing changed. internet still very degraded.

 

[Sidious28]

Frogfoot issues in the southern peninsula, Cape Town. Line is still degraded here as well.

 

[Afrigirl]

I see that the frogfoot notice has gone to resolved, but nothing changed. internet still very degraded.

Hi.

Please share the results and I will raise it up with the team or log faults

Frogfoot issues in the southern peninsula, Cape Town. Line is still degraded here as well.

 

[unobeat]

Hi @Afrigirl

Please assist to log a call with VUMA, the whole weekend have been getting terrible non useable internet speed on LAN & WIFI.

I even contacted Afrihost via email who refreshed the line but no change. Issue still persists

 

[aggressiveGrey]

Hi.

Please share the results and I will raise it up with the team or log faults

 

[Afrigirl]

Hi @Afrigirl

Please assist to log a call with VUMA, the whole weekend have been getting terrible non useable internet speed on LAN & WIFI.

I even contacted Afrihost via email who refreshed the line but no change. Issue still persists

Hi.

Reference number 00146567

 

[aggressiveGrey]

 

[wingnut771]

Try turning your router off and on again and check if cables are all seated properly.

 

[Afrigirl]

Logged it with Frogfoot. Ref #1786372

 

[Chibles]

Morning.

Are you still experiencing issues?

Stabilized well after s short bit, ty for always following up

 

[Sidious28]

 

[aggressiveGrey]

View attachment 1730191

Pretty same same for me