Afrihost - Pure Fibre Feedback Thread Part 2

Afrigirl said:
Good morning.

There are no known issues; we will need tests showing the packet loss to check if the issue is with us or if we need to log it with Openserve.
Click to expand...

I struggled with this issue for about 3 hours. For JHB, what fixed it was rebooting the routers.

For the first/main site in JHB, I first rebooted the LTE router (backup connection), and then connectivity from it was restored back to normal. I then did the same for the fibre router, and connectivity was restored.

The sites in DBN and CPT, I am not sure now what was going on, but I didn't do/change anything, and they came right on their own. I think. Possibly I was imagining the downtime on their side. But my colleague agreed with me and said they had downtime. So I don't know...

Anyway... all is back to normal.
 
Afrigirl said:
Morning.

The Fourways POP is not affected by the outage.
It looks like an isolated fault and has been moved to the maintenance team.
Click to expand...
My fibre connection still hasn't been fixed. Vumatel came out and said that the fibre line was broken. Contractors came to fix it but never completed the job, and they haven't returned. Half of the estate still doesn't have a working fibre connection for a week now. What's going on? Why aren't they fixing it?
 
ThinkCars said:
My fibre connection still hasn't been fixed. Vumatel came out and said that the fibre line was broken. Contractors came to fix it but never completed the job, and they haven't returned. Half of the estate still doesn't have a working fibre connection for a week now. What's going on? Why aren't they fixing it?
Click to expand...
They still take your money though.
 
ThinkCars said:
My fibre connection still hasn't been fixed. Vumatel came out and said that the fibre line was broken. Contractors came to fix it but never completed the job, and they haven't returned. Half of the estate still doesn't have a working fibre connection for a week now. What's going on? Why aren't they fixing it?
Click to expand...
It has been escalated to the Service manager.
 
Techfluent said:
Were you also affected? You're touched indeed
Click to expand...
Why must I be affected to call out **** service from Vuma.

Who goes out to splice a fault with no spares?

Am I not allowed to bat for the common man?

You sound like someone who works for Vuma and is highly embarrassed from the **** service you just provided. What is your excuse for it taking 7 days?

Einstein was also "touched".
 
Why does my upload and download speed keep getting stuck at 94Mbps when I am paying for 500Mbps? This happens every week!!

@Afrigirl
1721519920108.png
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SMW-219-64615
 
No, it's not the cable. I've discovered that the issue all along was caused by the problematic Chinese Huawei AX3 WS7100 V2 router that Afrihost supplied.

Now my question to everyone and @Afrigirl is, is it safe to continue using a direct connection from the ONT box to my PC? Is Windows firewall alone good enough?
I don't require WiFi, but was using the router as a firewall.

Result without router just Windows firewall
https://www.grc.com/x/ne.dll?rh1dkyd2
THE EQUIPMENT AT THE TARGET IP ADDRESS
DID NOT RESPOND TO OUR UPnP PROBES!

The router firmware is the latest verion
 
ThinkCars said:
No, it's not the cable. I've discovered that the issue all along was caused by the problematic Chinese Huawei AX3 WS7100 V2 router that Afrihost supplied.

Now my question to everyone and @Afrigirl is, is it safe to continue using a direct connection from the ONT box to my PC? Is Windows firewall alone good enough?
I don't require WiFi, but was using the router as a firewall.

Result without router just Windows firewall
https://www.grc.com/x/ne.dll?rh1dkyd2
THE EQUIPMENT AT THE TARGET IP ADDRESS
DID NOT RESPOND TO OUR UPnP PROBES!

The router firmware is the latest verion
Click to expand...
I would suggest getting a separate firewall besides Windows if you want to connect that way. Personally I do not put much trust in Windows security. Other people may disagree. I have been using ESET for 13 years or more for my internet security on all OS's
 
I am still experiencing random disconnections even with a direct connection to the ONT.

@Afrigirl What is causing this? Is it Vumatel or Afrihost?

It is such a pain as it freezes and I get kicked from COD MW3 game or any other game and lose all my progress.

1721573748124.png
1721574183966.png
1721573795009.png
 
I followed the support instructions to tune off my ONT for 10 minutes but I still have the same problem. This is direct to ONT no router WPO-184-17117

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