I don't not have a recent open/support ticket. Afrihost was not able to resolve this after the many attempts over several months to explain why I'm not getting the speeds I pay for. The router I have is the one supplied by you guys - Huawei AX3 WiFi6 Fibre Router.
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Afrihost - Pure Fibre Feedback Thread Part 2
- Thread starter The_Librarian
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Please drop me a PM with your email address or account number.
@Afrigirl this is an old ticket from Nov, FRY-475-84154. I've just been told to run all these tests and provide the results. Nothing has improved my speeds; hence I have come here for advice.
wingnut771
Honorary Master
Here are my settings which give me about 200mb speed:
Do you stay in a complex? You could have interference from your neighbours wifi. Best to download a wifi channel scanner on the laptop like acrylic to see which channels are occupied and then select the open one in your settings. Using a narrower bandwidth can help with interference so will have more stable speed but slower.
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Thank you. I have located the ticket; you never responded with any test on the ticket.
I will need you to connect the ONT and share tests directly from the ONT and tests while connected to the router by LAN connection.
Network adapter properties from the device you will be using to test.
Please ensure that you are using a cat5e or higher LAN cable.
I'm happy to run these tests again, but like I said I've ran these tests so many times, connected via LAN and directly to ONT as I explained.
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I understand, recent tests will do. So we can troubleshoot the core issue here.
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Definitely looks like a cable related issue.
wingnut771
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You get full speeds with LAN so there is nothing support will be able to do imho because technically, there isn't a problem.
wingnut771
Honorary Master
What cable are you using? What is the port speed on your LAN connection, 100 or 1000?
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Still using the same cable to connect to the ONT?
my cable CAT.5e
wingnut771
Honorary Master
Use that cable between ONT and AX3. Then use another cable the same like that between AX3 and laptop.
Taking your advice. I used a newer CAT.5e cable connected to ONT and Wifi router. The below speeds are drastically different:
wingnut771
Honorary Master
Welcome to the Afrihost family.
Thanks for the help @wingnut771 and @Afrigirl. I've permanently switched out the old cable with the new one. I will monitor the speeds over the next while 
As a rule thumb. If the speed is just under 100mbps on a line higher than 100mbps the it will always be your lan cables.Thanks for the help @wingnut771 and @Afrigirl. I've permanently switched out the old cable with the new one. I will monitor the speeds over the next while
Soul Assassin
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If it's 94Mbps that's when you know it's a cable somewhere.