Afrihost - Pure Fibre Feedback Thread Part 2

[wingnut771]

Taking your advice. I used a newer CAT.5e cable connected to ONT and Wifi router. The below speeds are drastically different:

View attachment 1749091

Welcome to the Afrihost family.

 

[IamMe]

Thanks for the help @wingnut771 and @Afrigirl. I've permanently switched out the old cable with the new one. I will monitor the speeds over the next while

 

[IamNoone]

Thanks for the help @wingnut771 and @Afrigirl. I've permanently switched out the old cable with the new one. I will monitor the speeds over the next while

As a rule thumb. If the speed is just under 100mbps on a line higher than 100mbps the it will always be your lan cables.

 

[Soul Assassin]

As a rule thumb. If the speed is just under 100mbps on a line higher than 100mbps the it will always be your lan cables.

If it's 94Mbps that's when you know it's a cable somewhere.

 

[BaronBuffoon]

Hi

I logged a support ticket over the weekend in which I reported that although I can still browse and stream, my downloads from STEAM, GoG, and the Epic Store stall within a few seconds of beginning. I was prompted to run tracert and returned my results on Sunday. I have had not had a response since then, which is unusual. I hope that nothing bad has happened to the support tech. handling my query.

Hello Zolile

I included Good Old Games as I am having the same difficulty there.
My traceroute results:

Microsoft Windows [Version 10.0.19045.4651]
(c) Microsoft Corporation. All rights reserved.

C:\Users\nicho>tracert https://store.steampowered.com
Unable to resolve target system name https://store.steampowered.com.

C:\Users\nicho>tracert https://store.epicgames.com/
Unable to resolve target system name https://store.epicgames.com/.

C:\Users\nicho>tracert https://www.gog.com/en/games
Unable to resolve target system name https://www.gog.com/en/games.

 

[Afrigirl]

Hi

I logged a support ticket over the weekend in which I reported that although I can still browse and stream, my downloads from STEAM, GoG, and the Epic Store stall within a few seconds of beginning. I was prompted to run tracert and returned my results on Sunday. I have had not had a response since then, which is unusual. I hope that nothing bad has happened to the support tech. handling my query.

Hello Zolile

I included Good Old Games as I am having the same difficulty there.
My traceroute results:

Microsoft Windows [Version 10.0.19045.4651]
(c) Microsoft Corporation. All rights reserved.

C:\Users\nicho>tracert https://store.steampowered.com
Unable to resolve target system name https://store.steampowered.com.

C:\Users\nicho>tracert https://store.epicgames.com/
Unable to resolve target system name https://store.epicgames.com/.

C:\Users\nicho>tracert https://www.gog.com/en/games
Unable to resolve target system name https://www.gog.com/en/games.

Hi.

Please share the Ticket ID.

 

[BaronBuffoon]

Hi.

Please share the Ticket ID.

MDF-107-20345

Thank you

 

[Afrigirl]

MDF-107-20345

Thank you

Please rerun the traceroute tests with just the domain name, excluding "https"

 

[BaronBuffoon]

Hi. I'll do that later when I am home. Thank you.

 

[BaronBuffoon]

Microsoft Windows [Version 10.0.19045.4651]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert store.steampowered.com

Tracing route to store.steampowered.com [2.20.57.104]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.3.1
2 15 ms 15 ms 15 ms 100.99.8.1
3 15 ms 15 ms 15 ms 169-1-21-1.ip.afrihost.co.za [169.1.21.1]
4 15 ms 15 ms 15 ms 169-1-21-82.ip.afrihost.co.za [169.1.21.82]
5 15 ms 15 ms 15 ms 169-1-2-28-d4c.ip.afrihost.capetown [169.1.2.28]
6 15 ms 15 ms 15 ms 100.64.80.62
7 16 ms 15 ms 15 ms 169-1-21-87.ip.afrihost.co.za [169.1.21.87]
8 18 ms 21 ms 16 ms 196.10.140.113
9 16 ms 15 ms 15 ms a2-20-57-104.deploy.static.akamaitechnologies.com [2.20.57.104]

Trace complete.

C:\Windows\system32>tracert store.epicgames.com

Tracing route to store.epicgames.com.cdn.cloudflare.net [104.18.2.64]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.3.1
2 15 ms 15 ms 14 ms 100.99.8.1
3 15 ms 15 ms 15 ms 169-1-21-1.ip.afrihost.co.za [169.1.21.1]
4 15 ms 15 ms 15 ms 169-1-21-82.ip.afrihost.co.za [169.1.21.82]
5 15 ms 15 ms 15 ms 169-1-2-28-d4c.ip.afrihost.capetown [169.1.2.28]
6 15 ms 15 ms 15 ms 100.64.80.62
7 15 ms 15 ms 15 ms 169-1-21-87.ip.afrihost.co.za [169.1.21.87]
8 16 ms 16 ms * cloudflare.ixp.capetown [196.60.70.198]
9 15 ms 15 ms 15 ms 104.18.2.64

Trace complete.

C:\Windows\system32>tracert www.gog.com/en/games
Unable to resolve target system name www.gog.com/en/games.

C:\Windows\system32>gog.com/en/games
'gog.com' is not recognized as an internal or external command,
operable program or batch file.

C:\Windows\system32>tracert gog.com

Tracing route to gog.com [77.79.249.95]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.3.1
2 15 ms 15 ms 15 ms 100.99.8.1
3 16 ms 15 ms 15 ms 169-1-21-1.ip.afrihost.co.za [169.1.21.1]
4 15 ms 15 ms 15 ms 169-1-21-82.ip.afrihost.co.za [169.1.21.82]
5 15 ms 15 ms 15 ms 169-1-2-28-d4c.ip.afrihost.capetown [169.1.2.28]
6 15 ms 15 ms 15 ms 100.64.80.62
7 15 ms 15 ms 15 ms 169-1-21-87.ip.afrihost.co.za [169.1.21.87]
8 31 ms 48 ms 60 ms 41.60.135.154
9 178 ms 178 ms 178 ms Hu0-0-0-13.LUK-P2-THO.liquidtelecom.com [5.11.12.36]
10 177 ms 176 ms 176 ms luk-p1-tho-te0-0-0-13.liquidtelecom.com [5.11.13.124]
11 176 ms 176 ms 177 ms be-3.luk-pe1-tho.liquidtelecom.net [5.11.10.103]
12 164 ms 168 ms 164 ms ix-xe-0-3-3-100.tcore2.ldn-london.as6453.net [80.231.20.61]
13 * * 207 ms if-ae-15-2.tcore2.l78-london.as6453.net [80.231.131.117]
14 * 210 ms * if-ae-14-2.tcore2.av2-amsterdam.as6453.net [80.231.131.161]
15 204 ms 205 ms 205 ms if-ae-28-2.tcore1.w1t-warsaw.as6453.net [80.231.152.171]
16 190 ms 188 ms 189 ms 195.219.188.42
17 188 ms 187 ms 188 ms rev-212.91.9.81.atman.pl [212.91.9.81]
18 191 ms 191 ms 191 ms rev-193.111.37.43.atman.pl [193.111.37.43]
19 188 ms 188 ms 188 ms host-77-79-249-95.gog.com [77.79.249.95]

Trace complete.

C:\Windows\system32>

 

[BaronBuffoon]

I also tried to submit these results on my Afrihost ClientZone, but couldn't submit the information when I pasted in all of the results, so I referred the support technician to this thread.

 

[IamNoone]

I also tried to submit these results on my Afrihost ClientZone, but couldn't submit the information when I pasted in all of the results, so I referred the support technician to this thread.

Just reply to the email you received after logging the ticket.

 

[NickZA_]

Hey @Afrigirl @AfriGuy

I am experiencing sub par speeds locally and internationally. Local area (Cape Town) seems reasonable but I lose a lot of speed when testing to Joburg or Durban. All of EU tests are also very slow. Beginning of the year I was able to reach my speeds no problem (200/200). I am currently on a promo upgrade to 300/300 Balwin. Any assistance would be much appreciated.

Thanks

(I have done the usual tests. Different lan cables, router restart, tests from the ONT etc.)

 

[Afrigirl]

Hey @Afrigirl @AfriGuy

I am experiencing sub par speeds locally and internationally. Local area (Cape Town) seems reasonable but I lose a lot of speed when testing to Joburg or Durban. All of EU tests are also very slow. Beginning of the year I was able to reach my speeds no problem (200/200). I am currently on a promo upgrade to 300/300 Balwin. Any assistance would be much appreciated.

Thanks

(I have done the usual tests. Different lan cables, router restart, tests from the ONT etc.)

Hi.

Please run a ping plotter or trace route to an EU server so we can see when the loss starts.

 

[NickZA_]

Hi.

Please run a ping plotter or trace route to an EU server so we can see when the loss starts.

Not seeing any loss.

 

[NickZA_]

Not seeing any loss.

Update:

I do see loss occurring even at the first hop. This is with being directly connected to the ONT. Different cables, same results.

 

[Afrigirl]

Update:

I do see loss occurring even at the first hop. This is with being directly connected to the ONT. Different cables, same results.

Not seeing any loss.

There is some loss on the NAT Network; we have allocated a public IP.
Please reboot the router and ONT and test again with Wireshark to see if there is any packet loss locally

 

[NickZA_]

There is some loss on the NAT Network; we have allocated a public IP.
Please reboot the router and ONT and test again with Wireshark to see if there is any packet loss locally

Is there anything specific you want me to filter or just do a wide open read?

 

[Afrigirl]

Is there anything specific you want me to filter or just do a wide open read?

Wide open read

 

[NickZA_]

Wide open read

I am getting a lot of bad tcp filter flags popping up. Would I be able to send you the .pcapng?