Afrihost - Pure Fibre Feedback Thread Part 2

Hi

I logged a support ticket over the weekend in which I reported that although I can still browse and stream, my downloads from STEAM, GoG, and the Epic Store stall within a few seconds of beginning. I was prompted to run tracert and returned my results on Sunday. I have had not had a response since then, which is unusual. I hope that nothing bad has happened to the support tech. handling my query.

Hello Zolile

I included Good Old Games as I am having the same difficulty there.
My traceroute results:

Microsoft Windows [Version 10.0.19045.4651]
(c) Microsoft Corporation. All rights reserved.

C:\Users\nicho>tracert https://store.steampowered.com
Unable to resolve target system name https://store.steampowered.com.

C:\Users\nicho>tracert https://store.epicgames.com/
Unable to resolve target system name https://store.epicgames.com/.

C:\Users\nicho>tracert https://www.gog.com/en/games
Unable to resolve target system name https://www.gog.com/en/games.
 
BaronBuffoon said:
Hi

I logged a support ticket over the weekend in which I reported that although I can still browse and stream, my downloads from STEAM, GoG, and the Epic Store stall within a few seconds of beginning. I was prompted to run tracert and returned my results on Sunday. I have had not had a response since then, which is unusual. I hope that nothing bad has happened to the support tech. handling my query.

Hello Zolile

I included Good Old Games as I am having the same difficulty there.
My traceroute results:

Microsoft Windows [Version 10.0.19045.4651]
(c) Microsoft Corporation. All rights reserved.

C:\Users\nicho>tracert https://store.steampowered.com
Unable to resolve target system name https://store.steampowered.com.

C:\Users\nicho>tracert https://store.epicgames.com/
Unable to resolve target system name https://store.epicgames.com/.

C:\Users\nicho>tracert https://www.gog.com/en/games
Unable to resolve target system name https://www.gog.com/en/games.
Click to expand...
Hi.

Please share the Ticket ID.
 
Microsoft Windows [Version 10.0.19045.4651]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert store.steampowered.com

Tracing route to store.steampowered.com [2.20.57.104]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.3.1
2 15 ms 15 ms 15 ms 100.99.8.1
3 15 ms 15 ms 15 ms 169-1-21-1.ip.afrihost.co.za [169.1.21.1]
4 15 ms 15 ms 15 ms 169-1-21-82.ip.afrihost.co.za [169.1.21.82]
5 15 ms 15 ms 15 ms 169-1-2-28-d4c.ip.afrihost.capetown [169.1.2.28]
6 15 ms 15 ms 15 ms 100.64.80.62
7 16 ms 15 ms 15 ms 169-1-21-87.ip.afrihost.co.za [169.1.21.87]
8 18 ms 21 ms 16 ms 196.10.140.113
9 16 ms 15 ms 15 ms a2-20-57-104.deploy.static.akamaitechnologies.com [2.20.57.104]

Trace complete.

C:\Windows\system32>tracert store.epicgames.com

Tracing route to store.epicgames.com.cdn.cloudflare.net [104.18.2.64]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.3.1
2 15 ms 15 ms 14 ms 100.99.8.1
3 15 ms 15 ms 15 ms 169-1-21-1.ip.afrihost.co.za [169.1.21.1]
4 15 ms 15 ms 15 ms 169-1-21-82.ip.afrihost.co.za [169.1.21.82]
5 15 ms 15 ms 15 ms 169-1-2-28-d4c.ip.afrihost.capetown [169.1.2.28]
6 15 ms 15 ms 15 ms 100.64.80.62
7 15 ms 15 ms 15 ms 169-1-21-87.ip.afrihost.co.za [169.1.21.87]
8 16 ms 16 ms * cloudflare.ixp.capetown [196.60.70.198]
9 15 ms 15 ms 15 ms 104.18.2.64

Trace complete.

C:\Windows\system32>tracert www.gog.com/en/games
Unable to resolve target system name www.gog.com/en/games.

C:\Windows\system32>gog.com/en/games
'gog.com' is not recognized as an internal or external command,
operable program or batch file.

C:\Windows\system32>tracert gog.com

Tracing route to gog.com [77.79.249.95]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.3.1
2 15 ms 15 ms 15 ms 100.99.8.1
3 16 ms 15 ms 15 ms 169-1-21-1.ip.afrihost.co.za [169.1.21.1]
4 15 ms 15 ms 15 ms 169-1-21-82.ip.afrihost.co.za [169.1.21.82]
5 15 ms 15 ms 15 ms 169-1-2-28-d4c.ip.afrihost.capetown [169.1.2.28]
6 15 ms 15 ms 15 ms 100.64.80.62
7 15 ms 15 ms 15 ms 169-1-21-87.ip.afrihost.co.za [169.1.21.87]
8 31 ms 48 ms 60 ms 41.60.135.154
9 178 ms 178 ms 178 ms Hu0-0-0-13.LUK-P2-THO.liquidtelecom.com [5.11.12.36]
10 177 ms 176 ms 176 ms luk-p1-tho-te0-0-0-13.liquidtelecom.com [5.11.13.124]
11 176 ms 176 ms 177 ms be-3.luk-pe1-tho.liquidtelecom.net [5.11.10.103]
12 164 ms 168 ms 164 ms ix-xe-0-3-3-100.tcore2.ldn-london.as6453.net [80.231.20.61]
13 * * 207 ms if-ae-15-2.tcore2.l78-london.as6453.net [80.231.131.117]
14 * 210 ms * if-ae-14-2.tcore2.av2-amsterdam.as6453.net [80.231.131.161]
15 204 ms 205 ms 205 ms if-ae-28-2.tcore1.w1t-warsaw.as6453.net [80.231.152.171]
16 190 ms 188 ms 189 ms 195.219.188.42
17 188 ms 187 ms 188 ms rev-212.91.9.81.atman.pl [212.91.9.81]
18 191 ms 191 ms 191 ms rev-193.111.37.43.atman.pl [193.111.37.43]
19 188 ms 188 ms 188 ms host-77-79-249-95.gog.com [77.79.249.95]

Trace complete.

C:\Windows\system32>
 
I also tried to submit these results on my Afrihost ClientZone, but couldn't submit the information when I pasted in all of the results, so I referred the support technician to this thread.
 
Last edited:
BaronBuffoon said:
I also tried to submit these results on my Afrihost ClientZone, but couldn't submit the information when I pasted in all of the results, so I referred the support technician to this thread.
Click to expand...
Just reply to the email you received after logging the ticket.
 
Hey @Afrigirl @AfriGuy

I am experiencing sub par speeds locally and internationally. Local area (Cape Town) seems reasonable but I lose a lot of speed when testing to Joburg or Durban. All of EU tests are also very slow. Beginning of the year I was able to reach my speeds no problem (200/200). I am currently on a promo upgrade to 300/300 Balwin. Any assistance would be much appreciated.

Thanks

(I have done the usual tests. Different lan cables, router restart, tests from the ONT etc.)
 

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NickZA_ said:
Hey @Afrigirl @AfriGuy

I am experiencing sub par speeds locally and internationally. Local area (Cape Town) seems reasonable but I lose a lot of speed when testing to Joburg or Durban. All of EU tests are also very slow. Beginning of the year I was able to reach my speeds no problem (200/200). I am currently on a promo upgrade to 300/300 Balwin. Any assistance would be much appreciated.

Thanks

(I have done the usual tests. Different lan cables, router restart, tests from the ONT etc.)
Click to expand...
Hi.

Please run a ping plotter or trace route to an EU server so we can see when the loss starts.
 
NickZA_ said:
Not seeing any loss.
Click to expand...
Update:

I do see loss occurring even at the first hop. This is with being directly connected to the ONT. Different cables, same results.
 

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NickZA_ said:
Update:

I do see loss occurring even at the first hop. This is with being directly connected to the ONT. Different cables, same results.
Click to expand...
NickZA_ said:
Not seeing any loss.
Click to expand...
There is some loss on the NAT Network; we have allocated a public IP.
Please reboot the router and ONT and test again with Wireshark to see if there is any packet loss locally
 
Afrigirl said:
There is some loss on the NAT Network; we have allocated a public IP.
Please reboot the router and ONT and test again with Wireshark to see if there is any packet loss locally
Click to expand...
Is there anything specific you want me to filter or just do a wide open read?
 
Getting packet loss in Durban here too. on the NY.hosted.co.za I'm getting a 30% packet loss on a ae2.3610.edge5.Newark1.net.lumen.tech along with some other tests too. Some are clear, some have packet loss across the spectrum. Also noticing some swings in latency at liquid telecoms on the 41.170.73.97.
 
bradza said:
Getting packet loss in Durban here too. on the NY.hosted.co.za I'm getting a 30% packet loss on a ae2.3610.edge5.Newark1.net.lumen.tech along with some other tests too. Some are clear, some have packet loss across the spectrum.
Click to expand...
Please share the results.
 
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