Afrihost - Pure Fibre Feedback Thread Part 2

Hi @Afrigirl @AfriGuy

Please follow up with REF: 00552268 with VUMA

I am not sure if it is still open as i never got feedback., internet is unstable.
 

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Afrigirl said:
@eitaniel7 please confirm if Vuma had contacted you to assign a new tech for the fault.
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May you please check on the status of the tech, @Afrigirl?

15h00 and no sight of them. Going into the 4th night in a row of no connectivity, with no serious tech commitment to restoring connectivity is immensely frustrating and concerning
 
Another night of poor fibre performance on Afrihost. I am investigating my options since this has been going on for a while now with multiple people complaining yet they can't be bothered to do anything about it
 
lunch said:
Another night of poor fibre performance on Afrihost. I am investigating my options since this has been going on for a while now with multiple people complaining yet they can't be bothered to do anything abou
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Who's everyone?
 
lunch said:
Another night of poor fibre performance on Afrihost. I am investigating my options since this has been going on for a while now with multiple people complaining yet they can't be bothered to do anything about it
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Have you logged a fault with them?
 
AH/MF Port Elizabeth 500/500. Been like this most of the week. Reset ONT about 10 minutes before the test.

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AfriNatic said:
Please drop me a pm with your email so I can have a look for you?

We have 3 of our nat boxes in CPT currently congested.
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Sent, thanks for looking into it
I tried logging into the client zone to log a formal ticket but it times out on the 2FA
 
Afrihost worked some magic and now it's incredibly stable. I'm shocked, the difference is night and day

1740164350991.png

Thank you afrihost
 
lunch said:
Afrihost worked some magic and now it's incredibly stable. I'm shocked, the difference is night and day

View attachment 1798491

Thank you afrihost
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Thanks for the feedback.

Yes We are aware of the issue in CPT. We are working on a solution to have it fixed permanently. Once we migrate to our new BNG systems this will no longer be an issue.


Apologies for the issues experienced.
 
Cav5034 said:
AH/MF Port Elizabeth 500/500. Been like this most of the week. Reset ONT about 10 minutes before the test.

View attachment 1798477
View attachment 1798482
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Hey

Okay a few things. Cloudflare is quite bad today and a number of ISP's have complained about it.

2nd I see we lost our primary NLD between JHB <> CPT and the backup is congested. I logged it with the vendor for feedback urgently.
 
Packet loss has been really bad tonight. My monitoring ips are

* 169.1.2.59
* 2c0f:f4c0:2000:0:5054:ff:fe52:9b6f
1740172892237.png
 
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