Afrihost - Pure Fibre Feedback Thread Part 2

[AfriNatic]

**Outage**

All Frogfoot northern region services have been down since 06:27am


New Outage

Outage Title: Outage | JHB | ISA | PE | SW3 | Down
Outage Ref(solid): FRG7557770
Impact Start Time: 2025-02-22 06:27:00
Impact: Hard Down

Outage Update:
2025-02-22
-- Logged to T3 for investigations
-- FF tech is enroute to collect stock from the warehouse for hardware replacement. An ETA to site will be shared once stock is collected

 

[Vorastra]

@wingnut771 seems it was the router QoS causing the spike in PingPlotter.

@AfriNatic @Afrigirl EX511 QoS seems to be kinda dog. Am I doing something wrong? I enabled it since moving down to 250/250, maxing the line can cause sites to not resolve when I'm maxing the line, so I was using QoS to handle that, and it worked. But PingPlotter shows massive 300ms+ spikes on first hop when it's on.

Is that a known issue on the EX511 v2 or is that a weird networking thing where it drops ICMP with QoS or something?

 

[William1102]

@wingnut771 seems it was the router QoS causing the spike in PingPlotter.

@AfriNatic @Afrigirl EX511 QoS seems to be kinda dog. Am I doing something wrong? I enabled it since moving down to 250/250, maxing the line can cause sites to not resolve when I'm maxing the line, so I was using QoS to handle that, and it worked. But PingPlotter shows massive 300ms+ spikes on first hop when it's on.

Is that a known issue on the EX511 v2 or is that a weird networking thing where it drops ICMP with QoS or something?

I’m definitely with you on the EX511 issues lots of random ping spikes on WiFi and Ethernet switch back to the AX3 and no issues

 

[MakoPC]

Getting 50 download on 1Gbps line in PE. Upload speed is fine

 

[zulucat]

My internet just suddenly cut. Still connected but no internet. What’s going on Afrihost.

 

[blowdart18]

Afrihost just went dead - router and everything showing fine but no connection

Area: Centurion

Local groups reporting multiple ISPs are down, seems like open serve issue

 

[Leitmotif]

Anyone else having issues in Centurion? My connection died a few min ago, but not seeing anything on their status page. The WhatsApp chat says to contact them in business hours and the phone line says to go to WhatsApp.

 

[Readsalot]

Yes, same here!

Just lodged a support ticket. Hope they can fix it tonight...

 

[zulucat]

Anyone else having issues in Centurion? My connection died a few min ago, but not seeing anything on their status page. The WhatsApp chat says to contact them in business hours and the phone line says to go to WhatsApp.

Yes. Happened to me. Thought I was losing my mind. Have restarted the router many times. Lights are blue everything looks normal. Just no internet. @AfriNatic please provide update

 

[Jade @ Absolute Hosting]

Openserve outage in Centurion

 

[Apogee]

Openserve outage in Centurion

Yep.

Afrihost confirmed Openserve issue at Hennopspark.

 

[cavedog]

Openserve outage in Centurion

Power has been off since around 14:00 due to lightning. Won't be surprised if a generator failed at Telkom highveld park causing the outage

 

[Leitmotif]

Oof. They have that fancy solar parking, but it probably hasn't been charging much with the hideous weather lately.

 

[zulucat]

My internet just suddenly cut. Still connected but no internet. What’s going on Afrihost.

Woke up to internet this morning. Can safely work from home. Ngiyabonga Afrihost.

 

[Blackhand]

Cape Town, Brackenfell Fibre outage.

Multiple confirmed reports on ESP.

 

[Afrigirl]

Cape Town, Brackenfell Fibre outage.

Multiple confirmed reports on ESP.

For which FNO?

 

[Blackhand]

For which FNO?

Looks to be Vumatel.

 

[Afrigirl]

@Blackhand We will put up the notice now.
Here is the outage affecting you.

 

[Readsalot]

FFS. Again?!

 

[Leitmotif]

Aaand it's down again. Another Centurion outage?