Afrihost - Pure Fibre Feedback Thread Part 2

Armizael said:
Hi guys,

Anyone experiencing some slow DNS lookups, with the Afrihost DNS servers?
I get multiple errors where it tells me DNS lookup failed, and then succeeds right after.

Also takes ages sometimes to load a page for the first time.

Not even sure how to troubleshoot this.

Vuma, CPT.
Click to expand...
Yup, I have the same. Pings to the DNS server are constantly timing out too.

@Afrigirl @AfriGuy @AfriNatic are you aware of this issue?

--- 169.1.1.1 ping statistics ---
246 packets transmitted, 120 packets received, 51.2% packet loss
round-trip min/avg/max/stddev = 4.103/6.605/13.939/1.986 ms

This is over a similar period to 8.8.8.8

--- 8.8.8.8 ping statistics ---
117 packets transmitted, 117 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 21.176/22.742/26.389/0.766 ms
 
Ghost02 said:
Yup, I have the same. Pings to the DNS server are constantly timing out too.

@Afrigirl @AfriGuy @AfriNatic are you aware of this issue?

--- 169.1.1.1 ping statistics ---
246 packets transmitted, 120 packets received, 51.2% packet loss
round-trip min/avg/max/stddev = 4.103/6.605/13.939/1.986 ms

This is over a similar period to 8.8.8.8

--- 8.8.8.8 ping statistics ---
117 packets transmitted, 117 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 21.176/22.742/26.389/0.766 ms
Click to expand...
Hi.

Checking with the team.
 
Ghost02 said:
Yup, I have the same. Pings to the DNS server are constantly timing out too.

@Afrigirl @AfriGuy @AfriNatic are you aware of this issue?

--- 169.1.1.1 ping statistics ---
246 packets transmitted, 120 packets received, 51.2% packet loss
round-trip min/avg/max/stddev = 4.103/6.605/13.939/1.986 ms

This is over a similar period to 8.8.8.8

--- 8.8.8.8 ping statistics ---
117 packets transmitted, 117 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 21.176/22.742/26.389/0.766 ms
Click to expand...
Hi.

Please check now. It should be sorted now
 
Afrigirl said:
Hi.

Please check now. It should be sorted now
Click to expand...
Thanks, the packet loss has been sorted out. The latency looks a bit inconsistent though. I ran the following while pinging 8.8.8.8 too. The google DNS was constantly 21/22ms where the Afrihost DNS fluctuated between 6 and hundreds of ms.

64 bytes from 169.1.1.1: icmp_seq=15 ttl=58 time=45.736 ms
64 bytes from 169.1.1.1: icmp_seq=16 ttl=58 time=118.950 ms
64 bytes from 169.1.1.1: icmp_seq=17 ttl=58 time=44.547 ms
64 bytes from 169.1.1.1: icmp_seq=18 ttl=58 time=8.587 ms
64 bytes from 169.1.1.1: icmp_seq=19 ttl=58 time=6.126 ms
64 bytes from 169.1.1.1: icmp_seq=20 ttl=58 time=20.894 ms
64 bytes from 169.1.1.1: icmp_seq=21 ttl=58 time=12.190 ms
64 bytes from 169.1.1.1: icmp_seq=22 ttl=58 time=6.805 ms
64 bytes from 169.1.1.1: icmp_seq=23 ttl=58 time=6.750 ms
64 bytes from 169.1.1.1: icmp_seq=24 ttl=58 time=5.889 ms
64 bytes from 169.1.1.1: icmp_seq=25 ttl=58 time=6.161 ms
64 bytes from 169.1.1.1: icmp_seq=26 ttl=58 time=7.870 ms
64 bytes from 169.1.1.1: icmp_seq=27 ttl=58 time=7.274 ms
64 bytes from 169.1.1.1: icmp_seq=28 ttl=58 time=33.100 ms
64 bytes from 169.1.1.1: icmp_seq=29 ttl=58 time=109.850 ms
64 bytes from 169.1.1.1: icmp_seq=30 ttl=58 time=184.754 ms
64 bytes from 169.1.1.1: icmp_seq=31 ttl=58 time=251.464 ms
64 bytes from 169.1.1.1: icmp_seq=32 ttl=58 time=352.159 ms
64 bytes from 169.1.1.1: icmp_seq=33 ttl=58 time=456.676 ms
64 bytes from 169.1.1.1: icmp_seq=34 ttl=58 time=269.787 ms
64 bytes from 169.1.1.1: icmp_seq=35 ttl=58 time=42.997 ms
64 bytes from 169.1.1.1: icmp_seq=36 ttl=58 time=6.110 ms
64 bytes from 169.1.1.1: icmp_seq=37 ttl=58 time=5.825 ms
64 bytes from 169.1.1.1: icmp_seq=38 ttl=58 time=14.467 ms
64 bytes from 169.1.1.1: icmp_seq=39 ttl=58 time=11.013 ms
64 bytes from 169.1.1.1: icmp_seq=40 ttl=58 time=13.027 ms
64 bytes from 169.1.1.1: icmp_seq=41 ttl=58 time=15.598 ms
64 bytes from 169.1.1.1: icmp_seq=42 ttl=58 time=6.348 ms
64 bytes from 169.1.1.1: icmp_seq=43 ttl=58 time=8.235 ms
64 bytes from 169.1.1.1: icmp_seq=44 ttl=58 time=6.423 ms
 
Looks like another Vumatel outage in Brackenfell, multiple reports on ESP.
 
Hi Afrihost. I am signing up on Vuma Reach. The current progress of this says it is waiting on a line installation from Vumatel. I already have line installed and actually just want to move from my current ISP to Afrihost, so no line installation required. How do I get this line transfer sorted?
 
Sodan said:
Hi Afrihost. I am signing up on Vuma Reach. The current progress of this says it is waiting on a line installation from Vumatel. I already have line installed and actually just want to move from my current ISP to Afrihost, so no line installation required. How do I get this line transfer sorted?
Click to expand...
Please share your order number, so I can check.
 
Afrigirl said:
Has the connection been restored?
Click to expand...
It has been.

It looks like it was related to planned maintenance in Sonkring. Not sure what time it came back, but it was at least offline from 22:00 till the early hours of this morning.
 
Ghost02 said:
Yup, I have the same. Pings to the DNS server are constantly timing out too.

@Afrigirl @AfriGuy @AfriNatic are you aware of this issue?

--- 169.1.1.1 ping statistics ---
246 packets transmitted, 120 packets received, 51.2% packet loss
round-trip min/avg/max/stddev = 4.103/6.605/13.939/1.986 ms

This is over a similar period to 8.8.8.8

--- 8.8.8.8 ping statistics ---
117 packets transmitted, 117 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 21.176/22.742/26.389/0.766 ms
Click to expand...
Paging @Afrigirl @AfriNatic

I can confirm shenanigans specifically related to google's dns, it seems to be going very far to resolve this query.

I have changed my upstream dns to cloudflare from google.

I noticed a very sluggish browsing experience. My pihole logs show dns lookups taking up to 1s to resolve

Compare google's dns vs cloudflare here:

Bash: 
start=$(date +%s%3N)
nslookup espresso-pa.clients6.google.com 8.8.4.4 > /dev/null
end=$(date +%s%3N)
echo "Time taken: $((end - start)) ms"

Time taken: 240 ms

#240 ms seems excessive

start=$(date +%s%3N)
nslookup espresso-pa.clients6.google.com 1.1.1.1 > /dev/null
end=$(date +%s%3N)
echo "Time taken: $((end - start)) ms"

Time taken: 26 ms

# 26 ms is more reasonable
 
OryxGazella said:
Paging @Afrigirl @AfriNatic

I can confirm shenanigans specifically related to google's dns, it seems to be going very far to resolve this query.

I have changed my upstream dns to cloudflare from google.

I noticed a very sluggish browsing experience. My pihole logs show dns lookups taking up to 1s to resolve

Compare google's dns vs cloudflare here:

Bash: 
start=$(date +%s%3N)
nslookup espresso-pa.clients6.google.com 8.8.4.4 > /dev/null
end=$(date +%s%3N)
echo "Time taken: $((end - start)) ms"

Time taken: 240 ms

#240 ms seems excessive

start=$(date +%s%3N)
nslookup espresso-pa.clients6.google.com 1.1.1.1 > /dev/null
end=$(date +%s%3N)
echo "Time taken: $((end - start)) ms"

Time taken: 26 ms

# 26 ms is more reasonable
Click to expand...

What does your traceroute to 8.8.4.4 look like?
 
AfriNatic said:
What does your traceroute to 8.8.4.4 look like?
Click to expand...

Edit: Just want to add that I suspect this is more a google problem than it is an afrihost problem unless

I tested a few DNS providers

They all look okay. Cloudflare is the only one in this list that actually has a server in Cape Town, so I think I'll switch permanently.

1.1.1.1
Bash: 
 Host                                                                          Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. _gateway                                                                    0.0%    57    0.2   0.1   0.1   0.2   0.0
 2. 169-1-254-1.ip.afrihost.co.za                                               0.0%    57    2.0   2.1   1.7   2.4   0.1
 3. 100.127.2.153                                                               0.0%    57    2.0   2.2   2.0   2.3   0.1
 4. 100.127.2.157                                                               0.0%    56    2.4   2.4   1.9   3.3   0.2
 5. cloudflare.ixp.capetown                                                     0.0%    56    3.5   6.2   2.8  33.0   6.5
 6. one.one.one.one                                                             0.0%    56    2.4   2.5   2.2   2.8   0.1

8.8.8.8
Bash: 
 Host                                                                          Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. _gateway                                                                    0.0%    10    0.2   0.2   0.1   0.2   0.0
 2. 169-1-254-1.ip.afrihost.co.za                                               0.0%    10    2.0   2.1   2.0   2.2   0.1
 3. 100.127.2.153                                                               0.0%    10    2.2   2.2   2.1   2.4   0.1
 4. 100.127.2.157                                                               0.0%    10    2.6   2.5   2.2   3.2   0.3
 5. 100.127.1.42                                                                0.0%    10   17.6  17.6  17.4  17.7   0.1
 6. 100.127.0.148                                                               0.0%    10   18.8  18.8  18.5  18.9   0.1
 7. 72.14.216.130                                                               0.0%    10   18.2  18.1  17.9  18.2   0.1
 8. 172.253.65.163                                                              0.0%     9   18.3  18.4  18.1  18.7   0.2
 9. 192.178.73.213                                                              0.0%     9   20.0  19.9  19.5  20.2   0.2
10. dns.google                                                                  0.0%     9   18.7  18.7  18.6  19.0   0.1

8.8.4.4

Bash: 
 Host                                                                          Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. _gateway                                                                    0.0%    54    0.1   0.1   0.1   0.2   0.0
 2. 169-1-254-1.ip.afrihost.co.za                                               0.0%    54    2.1   2.2   1.7   3.8   0.3
 3. 100.127.2.153                                                               0.0%    54    2.1   2.1   1.9   2.4   0.1
 4. 100.127.2.157                                                               0.0%    54    2.3   2.4   1.9   2.8   0.1
 5. 100.127.1.42                                                                0.0%    54   17.5  17.5  17.3  17.9   0.1
 6. 100.127.0.148                                                               0.0%    54   18.7  18.7  18.3  20.0   0.2
 7. 72.14.242.180                                                               0.0%    54   18.0  18.0  17.8  18.2   0.1
 8. 192.178.99.141                                                              0.0%    54   18.9  18.8  18.4  19.2   0.2
 9. 192.178.74.201                                                              0.0%    53   19.2  19.2  19.0  19.5   0.1
10. dns.google                                                                  0.0%    53   19.1  19.1  18.4  19.5   0.2

9.9.9.9

Bash: 
 Host                                                                          Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. _gateway                                                                    0.0%    50    0.1   0.1   0.1   0.2   0.0
 2. 169-1-254-1.ip.afrihost.co.za                                               0.0%    50    2.1   2.2   2.0   2.9   0.2
 3. 100.127.2.153                                                               0.0%    50    2.1   2.1   1.8   2.3   0.1
 4. 100.127.2.157                                                               0.0%    50    2.6   2.4   1.7   2.6   0.2
 5. 100.127.1.42                                                                0.0%    50   17.6  17.5  17.2  17.9   0.1
 6. 100.127.0.148                                                               0.0%    50   18.7  18.7  18.5  19.0   0.1
 7. 196-60-9-182.ixp.joburg                                                     0.0%    50   18.7  18.7  18.5  18.9   0.1
 8. router.jnb.woodynet.net                                                     0.0%    50   19.7  21.4  19.4  40.4   5.1
 9. dns9.quad9.net                                                              0.0%    50   18.1  18.8  18.1  19.1   0.1
 
Sodan said:
AH391F2C309736
Please note my address has changed and the Lease agreement I supplied as part of the application reflects my current address.
Click to expand...
Where was the lease agreement sent?
Looks like the address has an active service.
"This location has an in-flight order. You may not place an order for this address"
 
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