Afrihost - Pure Fibre Feedback Thread Part 2

[unobeat]

Hi @Afrigirl


for the past 2 days, internet connectivity disconnects for 5min every 30min for LAN & WIFI connections

 

[Afrigirl]

Hi @Afrigirl


for the past 2 days, internet connectivity disconnects for 5min every 30min for LAN & WIFI connections

Hi.
Has a fault been logged?

 

[unobeat]

Hi.
Has a fault been logged?

No

I have been monitoring the connection and its worse now.
Not stable

Please log a call with VUMA

 

[Afrigirl]

No

I have been monitoring the connection and its worse now.
Not stable

Please log a call with VUMA

Please send me a PM

 

[unobeat]

Please send me a PM

Done

 

[blunt]

I'll share, as soon as the date is confirmed.

Looks like all regions were migrated this morning.

hmm my IP remained the same and i'm not on cgnat and I my connection didn't drop - does this mean next time I do reconnect pppoe it will go over? (WC)

 

[Soul Assassin]

Has it been stable since then?

Perfect and I still have my public IP as well.

 

[Afrigirl]

hmm my IP remained the same and i'm not on cgnat and I my connection didn't drop - does this mean next time I do reconnect pppoe it will go over? (WC)

Perfect and I still have my public IP as well.

Yes, clients are still on public IPs.
We will communicate anything to look out for with these changes done.

 

[blunt]

Yes, clients are still on public IPs.
We will communicate anything to look out for with these changes done.

I reconnected and see this remote address was always 41.xxx before now it's a cgnat range - is this a sign that its changed over?

 

[blunt]

I reconnected and see this remote address was always 41.xxx before now it's a cgnat range - is this a sign that its changed over?

View attachment 1813073

I see my IPv6 is also /56 now.

 

[S_L_Y_G_U_Y]

Hi @Afrigirl I just received this email prices went up last month are they going up again?

 

[AfriNatic]

I'll share, as soon as the date is confirmed.

Looks like all regions were migrated this morning.

After a lengthy troubleshooting session, Openserve decided to log a ticket with their vendor, Nokia, to resolve issues surrounding L2RP LAC tunnels that keep dropping.

We did a rollback of the changes at 15:00.

 

[AfriNatic]

Hi @Afrigirl I just received this email prices went up last month are they going up again?

View attachment 1813183

The price adjustment is just the 0.5% VAT.

For example, here is a domain renewal on my account.



Instead of VAT being charged at 15%, it will now be charged at 15.5%

 

[Gimli_]

After a lengthy troubleshooting session, Openserve decided to log a ticket with their vendor, Nokia, to resolve issues surrounding L2RP LAC tunnels that keep dropping.

We did a rollback of the changes at 15:00.

Thanks for the feedback. Just one question, I saw it mentioned that after the migration the IPV6 prefix delegation size will be bigger than the /60. Could you please confirm what the size should be then? /56?

 

[AfriNatic]

Thanks for the feedback. Just one question, I saw it mentioned that after the migration the IPV6 prefix delegation size will be bigger than the /60. Could you please confirm what the size should be then? /56?

Yes it will be a /56

Once things are sorted and Openserve clients terminate on our BNG's it will be L2TP which means we can properly setup stuff like static IPs and possibly static v6 in the future.

Currently, we are still on IPC Offload, which does not have these options. It's the legacy system where you connect to the Openserve NAS.

 

[Gimli_]

Yes it will be a /56

Once things are sorted and Openserve clients terminate on our BNG's it will be L2TP which means we can properly setup stuff like static IPs and possibly static v6 in the future.

Currently, we are still on IPC Offload, which does not have these options. It's the legacy system where you connect to the Openserve NAS.

I have been asking for static IPv6 prefix for a long time, will be really great when that happens. Thanks for the detail

 

[wingnut771]

@AfriNatic @Afrigirl, my internet died last night around midnight. I tried rebooting ont and router this morning but no change. I have green lights on ont but red light on ax3.

Mfn Durban.

 

[Afrigirl]

Hi.

Please check DM.

 

[wingnut771]

Hi.

Please check DM.

Thanks, I noticed account in arrears when I tried support through the app. I updated my card details a few weeks ago, thought it would pay automatically.

 

[Gimli_]

I have been asking for static IPv6 prefix for a long time, will be really great when that happens. Thanks for the detail

@AfriNatic Last question on this, when will they do a 'take two' on the migration?