Afrihost - Pure Fibre Feedback Thread Part 2

Hi OS is migrating my area, but it is back up. I was advised to install Openserve Connect App, to check for notifications. Area is being migrated in batches from Waverley to Queenswood
 
Odd question but why do we still have such bad routing to Asian countries like Japan

I mean via Afrihost 5G it is 22 hops to the website in Japan and feels dead slow on fibre it is similar and is 460ms

Website loads miles faster via warp and is 140ms lower (12 hops) than via Afrihost if I was on fibre it would be under 250ms
 
Anyone knows whats up with Afrihost in Durban this entire week?

Constant disconnects and over 40% packet loss on ping plotter. I cant even make payments online because im getting over 1000 disconnects a day.

Im on the verge of cancelling and signing up with cool ideas tomorrow.

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If I use cloudflare Warp then all these problems automatically disappear
 

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ADrunkTeddyBear said:
Anyone knows whats up with Afrihost in Durban this entire week?

Constant disconnects and over 40% packet loss on ping plotter. I cant even make payments online because im getting over 1000 disconnects a day.

Im on the verge of cancelling and signing up with cool ideas tomorrow.

1762961531180-png.1862791


View attachment 1862792

View attachment 1862793


If I use cloudflare Warp then all these problems automatically disappear
Click to expand...
Hi.

This has been escalated with Vuma,
01016122.
They manage PPPoE for Vuma Reach.
 
sjoe, but some of the AH staff are doff AF!

I tell them my ID number had changed, and upload a new ID document.

Response: "ID Number does not match uploaded image."

ffs

Also, under My Account, my ID number is correct, but in the RICA section it is now - wtf?
 
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Naks said:
sjoe, but some of the AH staff are doff AF!

I tell them my ID number had changed, and upload a new ID document.

Response: "ID Number does not match uploaded image."

ffs

Also, under My Account, my ID number is correct, but in the RICA section it is now - wtf?
Click to expand...
Hi.

Are you sorted now?
You can drop me a DM so I can have a look.
 
Internet is down Pineslopes JHB, Broadband and Service lights are off on ONT. I've tried restarting too and still the same. Been off for about an hour.
 
Afrigirl said:
Case Record Type



Maintenance/Support

Type

No connectivity
Case Status

Disputed - 4. Open - Assigned to Vuma ROC
Click to expand...
Sorry, I missed this follow up. I'm not getting notifications for some reason.

They did sort it out at some point yesterday afternoon. I walked past the ONT and noticed it was connected. Oddly no one notified me of anything.

Thanks again for the help.
 
Pr0ph3t said:
Sorry, I missed this follow up. I'm not getting notifications for some reason.

They did sort it out at some point yesterday afternoon. I walked past the ONT and noticed it was connected. Oddly no one notified me of anything.

Thanks again for the help.
Click to expand...
Hi.

Provisioning was done remotely
 
There was a change made Wednesday . Are you still experiencing an issue?
 
Yes, international is still garbage!

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Takes minutes to download a Docker Image...

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@Afrigirl there's some high latency this evening on international very minor though
 
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Imagine paying for a Gigabit line and you cannot even stream a simple Youtube video.
 
My Internal network runs at over 2Gbits/s - Yet I can't get over 50Mbit/s to a local server in Jhb?

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