Afrihost - Pure Fibre Feedback Thread Part 2

moms said:
Have you seen the network status page on the afrihost app ?
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Yes I did, but only after I posted my initial message:). You missed my message where I said issue was solved:). Only lasted 20 min or so. All fine ever since.
 
I see international routes is way better now and its back to how it was before the Jhb and Durban NLD outage 🔥
 
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Not for me on a 500Mbps package

Speedtest to London -BT:
1763320683986.png

Same test via WARP:
1763320790418.png

Earlier WARP provided 400Mbps...
1763320887834.png
 
Hi Everyone,

We would like to sincerely apologise for the service disruptions experienced over the weekend across both the International and Frogfoot networks. We understand the importance of reliable connectivity, and we are truly sorry for the inconvenience this has caused.

International– Johannesburg
Issue: Intermittent connectivity due to upstream link instability
Impact Window: Friday evening – Saturday, 16:00
Impact: Periods of degraded performance and brief interruptions

Our Upstream provider teams traced the problem to a fault in the Kempton Park area and worked through Saturday to restore stability. The issue was entirely resolved at 16:00, and services have remained stable since.

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Frogfoot – Eastern & Western Cape

Reference: FRG10046407

Issue: Packet loss escalating to hard down
Impact Window: 16 November 2025, 12:00 – 15:10
Impact: Regional outage

Frogfoot’s advanced support teams applied mitigation measures at 14:44, with full service restoration confirmed at 15:10. Network stability has been consistent since resolution, and monitoring is ongoing.


We continue to monitor all affected regions to ensure ongoing reliability closely. Thank you to everyone who reported issues and for your patience while these upstream faults were resolved.

If you are still experiencing any instability, please feel free to share your line details, and we will have it checked immediately.
 
ADrunkTeddyBear said:
View attachment 1863613

Disconnects is really bad today. @Afrigirl honestly WTF is happening. All my problems go away with a VPN or Cloudflare warp. I struggled to even login to PSN last night. But my PC with my VPN I had no problems.

Legitimately frustrated and really thinking about cancelling and signing up with Cool Ideas. Because this legitimately looks like your problem
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Hi.
PPPoE has been stable since Friday.
We do see that you are reaching connection limits on the NAT IP.
We need to move you to a public IP. We do have a ticket open with Vumatel; 01016122 to have a publiuc assigned.
 

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AfriNatic said:
Hi

Apologies for the issues experienced last night. I wanted to give a quick breakdown of events.

At 17:05pm we lost 2 x NLD between DBN <> JHB at the same time. These links are protected which means when the primary link goes down our vendor automatically re-routes our traffic on a backup path. This happened as expected however the protected paths were instantly congested with the traffic as it was evening peak with high traffic levels.

Due to that our own backup protection didn't kick in. We forced traffic over onto our own backup path which did not improve at all as it runs on the same NLD as the primary protected paths and the congestion remained. We logged an urgent ticket with the vendors to attend and only saw services improve at 21:00 when one of the primary paths restored which eased the congestion.

Due to this NLD outage our transit to international from Durban was also partially impacted and we switched the forward path to our secondary transit provider. Its currently still on Openserve.

The same happened in JHB. Our primary transit provider Liquid telecoms has a direct JHB <> Marseille France route which was affected by the JHB <> DBN outage. This caused intermittent route changes where traffic would go via CPT to London and JHB to Marseille over the congested NLD via Durban. We also switch primary path for JHB to our secondary provider Openserve and its still on this for now.

Liquid has provided us with a detailed report on the outages however we are discussing internally ways to further reduce the risk of this happening again.
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Just an update on this.

After our internal discussions with our vendors our primary path vendor Liquid Telecom is deploying another 100G link as a backup for our service should the primary NLD fail we will have more protection.

We have also procured our own 4th 100G secondary link on the same NLD that Cloudflare uses and we expect this circuit to be delivered before the end of January 2026.

We will now have capacity on every NLD between DBN <> JHB and DBN <> JHB via East London and a backup NLD DBN <> CPT.
 
AfriNatic said:
Just an update on this.

After our internal discussions with our vendors our primary path vendor Liquid Telecom is deploying another 100G link as a backup for our service should the primary NLD fail we will have more protection.

We have also procured our own 4th 100G secondary link on the same NLD that Cloudflare uses and we expect this circuit to be delivered before the end of January 2026.

We will now have capacity on every NLD between DBN <> JHB and DBN <> JHB via East London and a backup NLD DBN <> CPT.
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International is going to be epic 🔥AH always bounces back better then ever 👌🏻
 
Any news on whether Afrihost will run a black friday promotion again? Or will customers that took last year's promotion be excluded from this year?
 
lunch said:
Any news on whether Afrihost will run a black friday promotion again? Or will customers that took last year's promotion be excluded from this year?
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Afrihost's OpenServe customers got zero promotions last year...
 
Hmmm... cloudflare stuff in Durban keeps going down randomly in the last 15 minutes. That includes Mybroadband. Seems fine on mobile though.
 
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