Afrihost - Pure Fibre Feedback Thread Part 2

MakoPC said:
This looks like peak time congestion with your FNO, 2Gbps locally within your network is irrelevant
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Just clarifying that I know what I am doing internally with my network but not even getting 10% of my rated line speed is ridiculous.
 
Afrigirl said:
Hi.

Are you sorted now?
You can drop me a DM so I can have a look.
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Utterly useless!!!

Rica sorted yesterday, received the SIM & started using it with no issues.

This morning I receive this email and SIM is not working. And yet in Clientzone the RICA status is green.

Wtaf?!

b01016f7413b0eda15db37ac1d7c5813.jpg
 
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Disconnects is really bad today. @Afrigirl honestly WTF is happening. All my problems go away with a VPN or Cloudflare warp. I struggled to even login to PSN last night. But my PC with my VPN I had no problems.

Legitimately frustrated and really thinking about cancelling and signing up with Cool Ideas. Because this legitimately looks like your problems
 
Anyone else having Tiktok issues as well? Comments loading for a while profiles not loading cant even scroll.
 
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I reported the same concerns a few weeks ago - from all the ISPs, Telkom performed and continues to perform the best. I upgraded my Afrihost subscription with the sole intent of getting better international speeds, only to find out that the upgrade had no effect except on my wallet. Monitoring closely, as Afrihost has had 2 weeks now to resolve their upstream issues with their provider.
 
ADrunkTeddyBear said:
View attachment 1863613

Disconnects is really bad today. @Afrigirl honestly WTF is happening. All my problems go away with a VPN or Cloudflare warp. I struggled to even login to PSN last night. But my PC with my VPN I had no problems.

Legitimately frustrated and really thinking about cancelling and signing up with Cool Ideas. Because this legitimately looks like your problems
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Its a liquid telecoms issue as thats the upstream provider they use, so I think afrihost might move back to openserve after this weekends issues although openserve has higher latency then liquid so its a catch 22 , would we want high latency with openserve or stick with liquid till afrihost sorts it out

I am using international streaming with no issues as only 1 domain works but its flawless so seems like some domains are being blocked on the upstream provider
 
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ADrunkTeddyBear said:
View attachment 1863613

Disconnects is really bad today. @Afrigirl honestly WTF is happening. All my problems go away with a VPN or Cloudflare warp. I struggled to even login to PSN last night. But my PC with my VPN I had no problems.

Legitimately frustrated and really thinking about cancelling and signing up with Cool Ideas. Because this legitimately looks like your problems
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Cool ideas is also having issues:

CoolEscalator

Thread 'Cool Ideas Fibre ISP – Feedback Thread 6'

Phinix said:
Intentional seems to be having issues.
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Hi, are you still experiencing issues in this regard?
 
moms said:
Its a liquid telecoms issue as thats the upstream provider they use, so I think afrihost might move back to openserve after this weekends issues although openserve has higher latency then liquid so its a catch 22 , would we want high latency with openserve or stick with liquid till afrihost sorts it out.
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I wouldn’t mind if I was told this.

But this entire week I was not made aware of any issues of upstream providers by the support staff here.

Instead they just said it was “PPPOE issues caused by Vumatel”

And when I provided proof the issue laid on their said with pingplotter results. I was still told it was PPPOE issues caused by Vumatel.

If I was told it was a upstream provider instead of being gaslight into thinking it was another provider I wouldn’t be as upset as I am right now
 
ADrunkTeddyBear said:
I wouldn’t mind if I was told this.

But this entire week I was not made aware of any issues of upstream providers by the support staff here.

Instead they just said it was “PPPOE issues caused by Vumatel”

And when I provided proof the issue laid on their said with pingplotter results. I was still told it was PPPOE issues caused by Vumatel.

If I was told it was a upstream provider instead of being gaslight into thinking it was another provider I wouldn’t be as upset as I am right now
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I see you with vumatel so your issue might be abit different though
 
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