Afrihost - Pure Fibre Feedback Thread Part 2

The outage has been confirmed:

New Outage

Outage Title: Outage | CPT | Welgevonden | Partial
*Details:*OLT 2 & OLT 3
Outage Ref(solid): FRG11447214
Impact Start Time: 2026-01-27 11:56:00
Impact: Hard Down

Latest Update: Our initial checks have been completed, and the fault was logged with our Frogfoot Maintenance teams to investigate the incident on site.
 
Afrigirl said:
The outage has been confirmed:

New Outage

Outage Title: Outage | CPT | Welgevonden | Partial
*Details:*OLT 2 & OLT 3
Outage Ref(solid): FRG11447214
Impact Start Time: 2026-01-27 11:56:00
Impact: Hard Down

Latest Update: Our initial checks have been completed, and the fault was logged with our Frogfoot Maintenance teams to investigate the incident on site.
Click to expand...
Latest Update: Our Frogfoot maintenance technicians are en route to site, with an estimated time of arrival of approximately 45 minutes. Further updates will be provided once the investigation is underway.
 
New 100G protected NLD is active between JHB <> DBN. This is our new primary path. Latency is up a bit from 7.2ms to 8.7ms on the new path but we are hoping for better stability.

The other paths will not be as backup, with 1 of them also protected. Let us know if you guys pick up any issues on the new path.

Screenshot 2026-01-27 at 15.12.28.png
 
Afrigirl said:
Latest Update: Our Frogfoot maintenance technicians are en route to site, with an estimated time of arrival of approximately 45 minutes. Further updates will be provided once the investigation is underway.
Click to expand...
*Outage Update*

*Outage Title:* Outage | CPT | Welgevonden | Partial
*Details:* OLT 2 & OLT 3
*Outage Ref(solid):* FRG11447214
*Impact Start Time:* 2026-01-27 11:56:00
*Impact:* Hard Down

*Latest Update:* A contractor has been requested to assist on site and has shared an ETA of 16:20.

*Outage History:*
*2026-01-27*
-- 12:45 -- Our initial checks have been completed, and the fault was logged with our Frogfoot Maintenance teams to investigate the incident on site.
-- 13:06 -- Our Frogfoot maintenance technicians are en route to site, with an estimated time of arrival of approximately 45 minutes. Further updates will be provided once the investigation is underway.
-- 13:55 -- Our Frogfoot maintenance technician is onsite and has located the point of break. Further investigations are taking place to find the full scope of damages.
 
Last edited:
Afrigirl said:
*Outage Update*

*Outage Title:* Outage | CPT | Welgevonden | Partial
*Details:* OLT 2 & OLT 3
*Outage Ref(solid):* FRG11447214
*Impact Start Time:* 2026-01-27 11:56:00
*Impact:* Hard Down

*Latest Update:* A contractor has been requested to assist on site and has shared an ETA of 16:20.

*Outage History:*
*2026-01-27*
-- 12:45 -- Our initial checks have been completed, and the fault was logged with our Frogfoot Maintenance teams to investigate the incident on site.
-- 13:06 -- Our Frogfoot maintenance technicians are en route to site, with an estimated time of arrival of approximately 45 minutes. Further updates will be provided once the investigation is underway.
-- 13:55 -- Our Frogfoot maintenance technician is onsite and has located the point of break. Further investigations are taking place to find the full scope of damages.
Click to expand...


*Latest Update:* The contractors are done repairing damaged ducts and are preparing to lay the replacement fibre cables.
 
Afrigirl said:
*Latest Update:* The contractors are done repairing damaged ducts and are preparing to lay the replacement fibre cables.
Click to expand...
*Outage Update*

*Outage Title:* Outage | CPT | Welgevonden | Partial
*Details:* OLT 2 & OLT 3
*Outage Ref(solid):* FRG11447214

*Latest Update:* The contractor is still laying the replacement fibre cable. Progress is being delayed by the damaged ducts blocking the cable and holes are being drilled to expose and assess damaged ducts.
 
Afrigirl said:
*Outage Update*

*Outage Title:* Outage | CPT | Welgevonden | Partial
*Details:* OLT 2 & OLT 3
*Outage Ref(solid):* FRG11447214

*Latest Update:* The contractor is still laying the replacement fibre cable. Progress is being delayed by the damaged ducts blocking the cable and holes are being drilled to expose and assess damaged ducts.
Click to expand...
Would PE also be affected by this? Been constant line drops all day.Capture.JPG
 
Afrigirl said:
*Outage Update*

*Outage Title:* Outage | CPT | Welgevonden | Partial
*Details:* OLT 2 & OLT 3
*Outage Ref(solid):* FRG11447214

*Latest Update:* The contractor is still laying the replacement fibre cable. Progress is being delayed by the damaged ducts blocking the cable and holes are being drilled to expose and assess damaged ducts.
Click to expand...
*Outage Update*

*Outage Title:* Outage | CPT | Welgevonden | Partial
*Details:* OLT 2 & OLT 3
*Outage Ref(solid):* FRG11447214
*Impact Start Time:* 2026-01-27 11:56:00
*Impact:* Hard Down

*Latest Update:* 6 links remain down. Our Frogfoot maintenance team requires access to the complex area to test the remaining links. Access will be granted at 08:00am.

*Outage History:*
*2026-01-27*
-- 12:45 -- Our initial checks have been completed, and the fault was logged with our Frogfoot Maintenance teams to investigate the incident on site.
-- 13:06 -- Our Frogfoot maintenance technicians are en route to site, with an estimated time of arrival of approximately 45 minutes. Further updates will be provided once the investigation is underway.
-- 13:55 -- Our Frogfoot maintenance technician is onsite and has located the point of break. Further investigations are taking place to find the full scope of damages.
-- 15:56 -- A contractor has been requested to assist on site and has shared an ETA of 16:20.
-- 16:46 -- Our Frogfoot maintenance technicians and the contractors are on site to continue repair work.
-- 18:26 -- The contractors are done repairing damaged ducts and are preparing to lay the replacement fibre cables.
-- 19:37 -- The replacement fibre able is stuck along the installation route and teams are re-opening at certain points to resolve the issue.
-- 19:54 -- The contractor is still laying the replacement fibre cable. Progress is being delayed by the damaged ducts blocking the cable and holes are being drilled to expose and assess damaged ducts.
-- 21:00 -- The fibre cable became stuck again, prompting the contractor to expose the affected section for inspection.
-- 21:48 -- The first replacement fibre cable is 100% installed. The contractor team is currently installing second replacement fibre cable.
-- 22:19 -- The second replacement fibre cable is fully installed. The access box has been prepared and connected.
-- 22:31 -- The contractor has stated that the replacement fibre cable is stuck close to the last manhole.

*2026-01-28*
-- 00:02 -- The reconnection has been completed on the first fibre joint. The contractor team has now opened a pilot hole 15 meters from the second manhole due to the fibre cable getting stuck.
-- 00:48 -- The team has advised the fibre cable is getting stuck underneath the building rubble. The contractor team is currently exposing the damaged infrastructure.
-- 01:54 -- The contractor team have located another damaged fibre distribution box resulting in the fibre cable getting stuck. The team has accessed the fibre distribution box under the rubble and are working on repairs. Updates to follow.
-- 02:48 -- Our Frogfoot maintenance team has begun preparing the second fibre joint. Updates to follow.
-- 03:52 -- Our Frogfoot maintenance team advised the reconnecting of the fibre cables is at 70% complete.
-- 04:56 -- 8 links remain down, our Frogfoot maintenance team is attempting to get access to the complex area where the remaining affected links are located.
 
Afrigirl said:
*Outage Update*

*Outage Title:* Outage | CPT | Welgevonden | Partial
*Details:* OLT 2 & OLT 3
*Outage Ref(solid):* FRG11447214
*Impact Start Time:* 2026-01-27 11:56:00
*Impact:* Hard Down

*Latest Update:* 6 links remain down. Our Frogfoot maintenance team requires access to the complex area to test the remaining links. Access will be granted at 08:00am.

*Outage History:*
*2026-01-27*
-- 12:45 -- Our initial checks have been completed, and the fault was logged with our Frogfoot Maintenance teams to investigate the incident on site.
-- 13:06 -- Our Frogfoot maintenance technicians are en route to site, with an estimated time of arrival of approximately 45 minutes. Further updates will be provided once the investigation is underway.
-- 13:55 -- Our Frogfoot maintenance technician is onsite and has located the point of break. Further investigations are taking place to find the full scope of damages.
-- 15:56 -- A contractor has been requested to assist on site and has shared an ETA of 16:20.
-- 16:46 -- Our Frogfoot maintenance technicians and the contractors are on site to continue repair work.
-- 18:26 -- The contractors are done repairing damaged ducts and are preparing to lay the replacement fibre cables.
-- 19:37 -- The replacement fibre able is stuck along the installation route and teams are re-opening at certain points to resolve the issue.
-- 19:54 -- The contractor is still laying the replacement fibre cable. Progress is being delayed by the damaged ducts blocking the cable and holes are being drilled to expose and assess damaged ducts.
-- 21:00 -- The fibre cable became stuck again, prompting the contractor to expose the affected section for inspection.
-- 21:48 -- The first replacement fibre cable is 100% installed. The contractor team is currently installing second replacement fibre cable.
-- 22:19 -- The second replacement fibre cable is fully installed. The access box has been prepared and connected.
-- 22:31 -- The contractor has stated that the replacement fibre cable is stuck close to the last manhole.

*2026-01-28*
-- 00:02 -- The reconnection has been completed on the first fibre joint. The contractor team has now opened a pilot hole 15 meters from the second manhole due to the fibre cable getting stuck.
-- 00:48 -- The team has advised the fibre cable is getting stuck underneath the building rubble. The contractor team is currently exposing the damaged infrastructure.
-- 01:54 -- The contractor team have located another damaged fibre distribution box resulting in the fibre cable getting stuck. The team has accessed the fibre distribution box under the rubble and are working on repairs. Updates to follow.
-- 02:48 -- Our Frogfoot maintenance team has begun preparing the second fibre joint. Updates to follow.
-- 03:52 -- Our Frogfoot maintenance team advised the reconnecting of the fibre cables is at 70% complete.
-- 04:56 -- 8 links remain down, our Frogfoot maintenance team is attempting to get access to the complex area where the remaining affected links are located.
Click to expand...
Final Update: The outage has been resolved, and services are restored. Continuous monitoring remains in place to ensure sustained stability across your links.
 
Afrigirl said:
Final Update: The outage has been resolved, and services are restored. Continuous monitoring remains in place to ensure sustained stability across your links.
Click to expand...

Definitely not restored. Everything died again with service and broadband lights off on the ONT.
 
I also can confirm, everything is still down. It was back this morning, even though a few 100% packetloss moments. But now it's again fully down, with service and broadband lights not even lighting up on the ONT.
 
Sousie said:
Definitely not restored. Everything died again with service and broadband lights off on the ONT.
Click to expand...
Maartenb83 said:
I also can confirm, everything is still down. It was back this morning, even though a few 100% packetloss moments. But now it's again fully down, with service and broadband lights not even lighting up on the ONT.
Click to expand...
I am checking with Frogfoot.
It does show that it went down shortly after 08:00 am.
 
Afrigirl said:
I am checking with Frogfoot.
It does show that it went down shortly after 08:00 am.
Click to expand...

Latest Update: Tech is onsite, and it appears the municipality may have damaged the cable again in multiple locations.
 

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