Afrihost - Pure Fibre Feedback Thread Part 2

[DJZA]

Hi.

Did the connection restore while on DHCP or you have been switched to PPPoE?

Switched to PPPOE

 

[Afrigirl]

Switched to PPPOE

Hi.

Please switch back to DHCP.

 

[patgear]

Random outages since December, submitted a ticket but no response.
Reached out again today, still waiting.

 

[DJZA]

Hi.

Please switch back to DHCP.

Thanks, looks like DHCP is working again I guess it was just a transient issue with DHCP. As I did ask the AfriHost rep, and he said they hadn’t had any reported issues within Dynamic IP.

 

[Afrigirl]

Random outages since December, submitted a ticket but no response.
Reached out again today, still waiting.View attachment 1885133View attachment 1885134View attachment 1885135

Hi.

Please share the ticket ID.

 

[patgear]

Sent you a message
Thanx

 

[grant_cpt]

@Afrigirl Are speed upgrade instant on Frogfoot, or is it processed by someone manually at Frogfoot to change the "speed" profile on the ONT?

 

[Afrigirl]

@Afrigirl Are speed upgrade instant on Frogfoot, or is it processed by someone manually at Frogfoot to change the "speed" profile on the ONT?

Hi.

The upgrade is immediate.

 

[grant_cpt]

Hi.

The upgrade is immediate.

Okay, thank you. Let me upgrade for a the remainder of the month or so, because I'm having a lot of issue lately with some Debrid service being really slow (constant buffering).

So trying to figure out if it's a capacity issue on the connection to JHB, or if it just happens to be that both services (hosted in JHB) is overloaded at the same time.

 

[Conack]

Careful not to upgrade too much as there's a R700 downgrade fee as far as I recall.

 

[grant_cpt]

Careful not to upgrade too much as there's a R700 downgrade fee as far as I recall.

@Afrigirl can you confirm that downgrade costs for Frogfoot lines?

 

[Afrigirl]

@Afrigirl can you confirm that downgrade costs for Frogfoot lines?

Hi.

There is no downgrade fee to the client.

 

[waynehooper]

Vumatel Beacon Bay (East London) Down Back up - And down again

 

[frost717]

MFN PE barely usable

 

[MakoPC]

Internet super slow in PE yet again

 

[Jason-ZA]

MFN PE barely usable

Internet super slow in PE yet again

NLD 5 is down between Leeubos and Knysna apparently.

 

[itisdone]

Internet connection down since yesterday afternoon.I'm surprised that Afrihost not even aware of Metrofibre outage in our area Zwartkops Ext 7

 

[Afrigirl]

Internet connection down since yesterday afternoon.I'm surprised that Afrihost not even aware of Metrofibre outage in our area Zwartkops Ext 7

Hi,


We have not received any official outage notice from MetroFibre confirming an issue in the area.
Please send me a direct message with your account details so that I can investigate the fault further.

 

[MDE]

@Afrigirl any known issues with Akamai in CPT?

I know from previous correspondence that you guys don't really have control of the routing but its been all over the place the last few days. Jumping between CPT and JHB, and between difference CDN clusters

 

[Afrigirl]

@Afrigirl any known issues with Akamai in CPT?

I know from previous correspondence that you guys don't really have control of the routing but its been all over the place the last few days. Jumping between CPT and JHB, and between difference CDN clusters

View attachment 1885564

Hi.

I will check with the team.
The Akamei cache was switched off due to a power maintenance at the data center. It could be the reason for the change you are seeing