Afrihost - Pure Fibre Feedback Thread Part 2

[Convex]

@Afrigirl ETA on this down time?

 

[Afrigirl]

@Afrigirl ETA on this down time?

Are you still down?
No outage confirmed from the FNO.

 

[Afrigirl]

Hi.

There seems to be a major outage affecting services in the Western Cape, several National long distance backhaul routes are down between Western Cape > Gauteng and between Western Cape > Eastern Cape. Client's in Eastern and Western Cape are likely affected.

 

[Convex]

Are you still down?
No outage confirmed from the FNO.

Came back on about 4:10pm, but getting an extra 10-15ms to CT

 

[Afrigirl]

From Frogfoot:

*New Outage*

*Outage Title:* Outage | PLZ | Port Elizabeth | Down
*Details:* Port Elizabeth
*Outage Ref(solid):* FRG12017530
*Impact Start Time:* 2026-02-16 15:20:00
*Impact:* Hard Down

*Latest Update:* We are monitoring services as restored, however the team is still busy troubleshooting.

*Outage History:*
*2026-02-16*
-- 15:20 -- Please be advised that we are currently observing service impact affecting our Port Elizabeth network. Our core technical teams are actively investigating the issue. Further updates will be shared.

 

[MDE]

Hi.

We are still working on getting the CPT server back up.
“HI team,

The region is being worked on under another ticket. Once the issue is resolved, the suspension will be lifted.”

Seems to be routing to CPT again

 

[labratza]

Hi @Afrigirl can I private you with an issue one of our staff members at work is having that is a client of yours? It is a IPV6 Ip address that is pointing to Afrihost that she says is not hers and there was some weird activity on her work google account

 

[BrendanMc]

Morning, is there still an issue in Cape Town, Goodwood area specifically. Been down all of yesterday, and still not up this AM.

 

[Afrigirl]

Morning, is there still an issue in Cape Town, Goodwood area specifically. Been down all of yesterday, and still not up this AM.

Hi.

Which Fibre provider?
I see a fault has been logged for your Openserve line.
It is not related to an outage.
Ticket status: Scheduling required

 

[BrendanMc]

Hi.

Which Fibre provider?
I see a fault has been logged for your Openserve line.
It is not related to an outage.
Ticket status: Scheduling required

Thanks,

Anyway to determine what the issue is, how long until it's resolved etc.?

 

[Afrigirl]

Thanks,

Anyway to determine what the issue is, how long until it's resolved etc.?

Please note that a fault with Openserve has a 24 to 72 hours SLA.
With the LOS light red, it looks like a fibre break and a technician needs to be sent out.

 

[BrendanMc]

Please note that a fault with Openserve has a 24 to 72 hours SLA.
With the LOS light red, it looks like a fibre break and a technician needs to be sent out.

Are there any solutions you suggest we can put in place to make sure that we have connectivity in place if the fibre drops again?

 

[Afrigirl]

Are there any solutions you suggest we can put in place to make sure that we have connectivity in place if the fibre drops again?

You can consider getting LTE as your backup.

 

[BrendanMc]

You can consider getting LTE as your backup.

Do you have one device that uses fibre and has an LTE failover?

 

[Afrigirl]

Do you have one device that uses fibre and has an LTE failover?

You may check out the MaxUptime package.
Or get the LTE as a seperate package.

 

[BrendanMc]

Hi.

Which Fibre provider?
I see a fault has been logged for your Openserve line.
It is not related to an outage.
Ticket status: Scheduling required

So this is day 3 of not having any internet and still having not the slightest clue as to what the issue is or how long it will take to resolve.

 

[Afrigirl]

So this is day 3 of not having any internet and still having not the slightest clue as to what the issue is or how long it will take to resolve.

 

[BrendanMc]

Thanks, it's just very frustrating.

 

[BrendanMc]

Would there any other way to track the progress of this?
As it stands still nothing this side. The orange indicator light (usually green when i am connected) on my router is now off completely.

 

[Afrigirl]

Would there any other way to track the progress of this?
As it stands still nothing this side. The orange indicator light (usually green when i am connected) on my router is now off completely.

Hi.

Openserve has linked the fault to an area Network incident. .
They are working on repairing the fault.