Afrihost - Pure Fibre Feedback Thread Part 2

Morning i sent a message to Afrigirl this morning via dm's about an urgent query relating to a suspended account that was paid up last night.
Anyone from Afrihost here that can assist?
 
BrendanMc said:
Morning i sent a message to Afrigirl this morning via dm's about an urgent query relating to a suspended account that was paid up last night.
Anyone from Afrihost here that can assist?
Click to expand...
The DM was responded to this morning.
 
Good day,

Thank you for your post.

We are investigating the fault logged and will revert with an update.

Kind regards.
 
@Afrigirl submitted a speed upgrade via ClientZone about ~10 minutes ago. And now suddenly I have zero internet access.

Frogfoot line, was under the impression its instant change, but not instant down line vibes 👀

Edit: It's back up now, but with CGNAT IP. Possible to allocate normal IP again?
 
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Morning,

Trying my luck here. Not sure if anyone can assist. I moved ISPs from Webafrica to Afrihost. My fibre provider is Metrofibre.

Currently they can not activate my Afrihost account because it seems the fibre line is still being held by webafrica I presume and needs to be released. I have spoken to support and they just give me the same details every time and says i must wait 24-48 hours. It has been a few days now and it seems to just be idealing with no updates.

Is there anything I can do? Should i try and contact Metrofibre from my side or anything?
 
Random-Hero said:
Morning,

Trying my luck here. Not sure if anyone can assist. I moved ISPs from Webafrica to Afrihost. My fibre provider is Metrofibre.

Currently they can not activate my Afrihost account because it seems the fibre line is still being held by webafrica I presume and needs to be released. I have spoken to support and they just give me the same details every time and says i must wait 24-48 hours. It has been a few days now and it seems to just be idealing with no updates.

Is there anything I can do? Should i try and contact Metrofibre from my side or anything?
Click to expand...
Hi.

Please share your order number.
We can place a repair order for now to push for the address to be cleared for activation. Have you sent your POA to support?
 
Afrigirl said:
Hi.

Please share your order number.
We can place a repair order for now to push for the address to be cleared for activation. Have you sent your POA to support?
Click to expand...
Hi

Yes i have sent my POA. I think this is my order Proj186194. If you need any info I can DM you
 
Anyone else experiencing terribly slow PSN downloads even though speed tests are showing fine.

Using LAN.
 
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