Afrihost - Pure Fibre Feedback Thread Part 2

AfriNatic said:
I see the service is back online. There hasn't been an NWI logged yet but it might have been a backhaul DFA failure.
Click to expand...
Thank you. the DFA backhaul failures have been a lot better since Jan. I hope they're not starting up again :(
 
Hey, not sure if it's something that needs to be reported or if it will fix itself. I decided to take advantage of the MFN promo and upgraded from 20 Mbps, but looks like it only activated halfway

14308833891.png

Edit: Whatsapp support could not resolve the issue so gave me this ticket number: 253944
@Afrigirl, when you are back tomorrow, please could you check for me? :)
 
Last edited:
@AfriNatic

Any idea what’s causing a slight increase in ping to a genshin impact server I’m in Durban

Used to be Around 180-185ms now it’s 195-205ms

Friend on Telkom fibre (Telkom ISP) says he gets 170-180ms

Nothing major but curious on the increase in pings

Server IP is 8.209.112.253
 
William1102 said:
@AfriNatic

Any idea what’s causing a slight increase in ping to a genshin impact server I’m in Durban

Used to be Around 180-185ms now it’s 195-205ms

Friend on Telkom fibre (Telkom ISP) says he gets 170-180ms

Nothing major but curious on the increase in pings

Server IP is 8.209.112.253
Click to expand...
I'm in durban and getting around 180ms:
1675624234675.png
 
Been struggling with slow speeds and instabilities the entire weekend. Tried getting help from the whatsapp support team, but honestly, even telkom support is better, atleast they fixed the issues eventually.

Spent several hours yesterday trying to get past an authentication issue, which ended with Afrihost support promising to contact the Fibre provider to ask for help, obviously nothing came from that.

Restarted the ONT this morning because of upload speeds under a meg, and now the whole thing is down again.

I'm on the West Coast and use Zoom as the fibre provider. What do I do to get this looked at by someone who could maybe fix it?
 
DemonicBunnee said:
Been struggling with slow speeds and instabilities the entire weekend. Tried getting help from the whatsapp support team, but honestly, even telkom support is better, atleast they fixed the issues eventually.

Spent several hours yesterday trying to get past an authentication issue, which ended with Afrihost support promising to contact the Fibre provider to ask for help, obviously nothing came from that.

Restarted the ONT this morning because of upload speeds under a meg, and now the whole thing is down again.

I'm on the West Coast and use Zoom as the fibre provider. What do I do to get this looked at by someone who could maybe fix it?
Click to expand...
Hello.

It was a broadcast storm, NOC has applied a fix please test again.
 
William1102 said:
@AfriNatic

Any idea what’s causing a slight increase in ping to a genshin impact server I’m in Durban

Used to be Around 180-185ms now it’s 195-205ms

Friend on Telkom fibre (Telkom ISP) says he gets 170-180ms

Nothing major but curious on the increase in pings

Server IP is 8.209.112.253
Click to expand...

Hi

It's possible, unfortunately. We have Liquid Telecoms and Openserve load-balanced on the reverse so it depends on which return path these networks take back to us. If it's Liquid telecoms the reverse is via EASSy then via JHB to KZN.
 
ScottulusMaximus said:
First time in 3.5 years my fibre is down. WTF am I supposed to do now? Can't watch YouTube, Netflix or DStv, Mrs can't doom scroll tiktok, am I actually going to have to talk to her now?

PS: is openserve and fault logged on the afrihost status page.
Click to expand...

Hey afripeeps, I'm down again. Openserve, Mooikloof. Any idea what's going on?

Really don't want to have to talk to her again...
 
With Vuma in CPT Northern Suburbs and it's also down now but nothing on Afrihost status page. Logged a support ticket.
 
I'm having really bad speeds for normal traffic. Most https downloads are crawling along at 100 KB/s, even checking out code from github.com was getting limited to around 100 kbps. Updates from archive.ubuntu.com also capped out at around 100 KB/s.

As soon as I connect to a VPN - in this case the ExpressVPN South African server, the downloads flies at 10 MB/s

An example:
Not using VPN
Screenshot_20230206_172634.png

And using a VPN connected to a South African server. This did get up to 10 MB/s in subsequent tests when I let the download finish
Screenshot_20230206_172924.png
 
SilverCode said:
I'm having really bad speeds for normal traffic. Most https downloads are crawling along at 100 KB/s, even checking out code from github.com was getting limited to around 100 kbps. Updates from archive.ubuntu.com also capped out at around 100 KB/s.

As soon as I connect to a VPN - in this case the ExpressVPN South African server, the downloads flies at 10 MB/s

An example:
Not using VPN
View attachment 1470735

And using a VPN connected to a South African server. This did get up to 10 MB/s in subsequent tests when I let the download finish
View attachment 1470739
Click to expand...

If the server is international it's usually an indication of very bad packet loss.

Can you run a continuous mtr to lon.hosted.co.za to see if there is any loss on your line?
 
AfriNatic said:
Hi

Can you send me the ticket ID?
Click to expand...
STE-431-49803

Got customer wording on the ticket and internet is restored now but I still don't see any mention of it on the status page under current or resolved issues: https://www.afrihost.com/site/network_status

Fibre - Vumatel - City of Cape Town/Kraaifontein/Bonnie Brae...
Outage ID: 36689
Date: 2023-02-06 16:00:55
Status: open
Outage: A Fibre outage is affecting Vumatel customers in the following areas: - City of Cape Town/Kraaifontein/Bonnie Brae- City of Cape Town/Kraaifontein/Bonny Brook- City of Cape Town/Kraaifontein/Langeberg Ridge- City of Cape Town/Kraaifontein/Windsor Park- City of Cape Town/Kraaifontein/Zoo Park. Logged : 2023-02-06T16:00:55
Click to expand...
 
chickenbeef said:
STE-431-49803

Got customer wording on the ticket and internet is restored now but I still don't see any mention of it on the status page under current or resolved issues: https://www.afrihost.com/site/network_status
Click to expand...

I see you are affected by the below outage received from Vumatel.

"affected_areas": "POP: Doxa Deo Langeberg Church",
"affected_streets": "",
"suburb": "Sonstraal Heights",
"nwi_name": "sonstraal-hoogte-ds",
"impact": "No connectivity",
"network_type": [
"Active Ethernet"

Outage has been resolved. RFO

Screenshot 2023-02-06 211651.png
 
Grieta Thanburg said:
Hey, not sure if it's something that needs to be reported or if it will fix itself. I decided to take advantage of the MFN promo and upgraded from 20 Mbps, but looks like it only activated halfway

14308833891.png

Edit: Whatsapp support could not resolve the issue so gave me this ticket number: 253944
@Afrigirl, when you are back tomorrow, please could you check for me? :)
Click to expand...
Props to @Afrigirl
There's quite a large difference between support on MyBB vs Whatsapp support. Whatsapp support had me checking Wi-Fi networks, various other things, whereas the MyBB the rep instantly knew it required a line reprovision.

Afrihost reps, please never leave.

a725921f-8678-4c3e-a5a4-dbc63258cb60.png
 
Grieta Thanburg said:
Props to @Afrigirl
There's quite a large difference between support on MyBB vs Whatsapp support. Whatsapp support had me checking Wi-Fi networks, various other things, whereas the MyBB the rep instantly knew it required a line reprovision.

Afrihost reps, please never leave.

a725921f-8678-4c3e-a5a4-dbc63258cb60.png
Click to expand...
It's the only reason I'm with AH.
 
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