Afrihost - Pure Fibre Feedback Thread Part 2

[Afrigirl]

Any feedback regarding this? Dropped again this morning.

Hello.
The services have been restored completely, and the outage is marked as resolved. Which router are you using? We will log a fault separately for your line.

Dropped for a solid 8min again.

 

[S.Claus]

Hello.
The services have been restored completely, and the outage is marked as resolved. Which router are you using? We will log a fault separately for your line.

AX88U but I have a few spares laying around. I will swap it out if you can remove me from the CGNat pool.

 

[Afrigirl]

AX88U but I have a few spares laying around. I will swap it out if you can remove me from the CGNat pool.

You have a public IP already.

 

[S.Claus]

You have a public IP already.

Mac cloning doesn't work well and if I swap out the routers I have to go through the whole remove old device process.

Edit: Switched from Quad9 to Cloudflare DNS (still using DNSSEC & DoT) to see if it was a DNS error
Edit 2: If you use Quad9 with DNSSEC & DoT it fails to do a lookup every few hours. Not sure if something is clashing with AH or if Quad9 is experiencing problems (touch wood it was just a DNS issue)

 

[blunt]

Hi

Yes clients will be notified soon. Dev locked the ability to do package changes to complete the changes on our side. Once Dev moved clients on to the new packages branding will email all clients accordingly.

@Afrigirl @AfriNatic isn't this frogfoot speed change happening from Feb (i.e. tomorrow)?

 

[Afrigirl]

@Afrigirl @AfriNatic isn't this frogfoot speed change happening from Feb (i.e. tomorrow)?

Hello.
We are working on implementing the Frogfoot changes onto our packages and emails were sent out to clients this morning.

 

[blunt]

Hello.
We are working on implementing the Frogfoot changes onto our packages and emails were sent out to clients this morning.

will we need to reboot the router or anything like that for the new speed or will frogfoots adjustment do what is required?

 

[Afrigirl]

will we need to reboot the router or anything like that for the new speed or will frogfoots adjustment do what is required?

Yes, you will need to reboot both the ONT and wifi router.

Frogfoot has completed their adjustment, our Dev Team is still working on matching clientzone profiles to the new allocated line speeds.

 

[blunt]

Yes, you will need to reboot both the ONT and wifi router.

Frogfoot has completed their adjustment, our Dev Team is still working on matching clientzone profiles to the new allocated line speeds.

so we will just need to wait for clientzone to show the new speed on our package and then reboot both?

 

[blunt]

@Afrigirl fyi, typo in the Openserve package title

 

[blunt]

Yes, you will need to reboot both the ONT and wifi router.

Frogfoot has completed their adjustment, our Dev Team is still working on matching clientzone profiles to the new allocated line speeds.

any eta on this?

 

[Afrigirl]

any eta on this?

Unfortunately, not. We are processing the changes in batches.

 

[chrisGolf]

@Afrigirl @AfriNatic link down, Vuma aerial
APO-130-13994. Please assist if you can.

 

[AfriNatic]

@Afrigirl @AfriNatic link down, Vuma aerial
APO-130-13994. Please assist if you can.

Having a look for you.

 

[AfriNatic]

@Afrigirl @AfriNatic link down, Vuma aerial
APO-130-13994. Please assist if you can.

Can you confirm the lights on the ONT?

I have logged a ticket so long ISP-1067707

 

[chrisGolf]

Can you confirm the lights on the ONT?

I have logged a ticket so long ISP-1067707

Yip, all lights on.
DFA issue again?

 

[AfriNatic]

Yip, all lights on.
DFA issue again?

Possible. It shows the service as being down on the portal but the pop is up. I would have expected to see the pop down on the portal if it was a break.

 

[chrisGolf]

Possible. It shows the service as being down on the portal but the pop is up. I would have expected to see the pop down on the portal if it was a break.

Getting messages on the WhatsApp, more than one person complaining on the group.
Reminds me of the DFA issues we had last year

 

[AfriNatic]

Getting messages on the WhatsApp, more than one person complaining on the group.
Reminds me of the DFA issues we had last year

Possible. I'm on nightshift so I'm checking the notices and I don't see an NWI just yet. It will probably be logged soon.

 

[chrisGolf]

Possible. I'm on nightshift so I'm checking the notices and I don't see an NWI just yet. It will probably be logged soon.

Thanks for the help.