Afrihost - Pure Fibre Feedback Thread Part 2

So have the Openserve speeds already been increased? I see the prices are updated on the website. I'm getting 100/100 speeds though instead of 150/150
 
Edit (15:10): Seems to be back to normal now...consistent for about 10 minutes, hopefully it lasts.

Any known issues with OpenServe in Centurion?
I've been having intermittent connection and speed issues since around 8PM last night.
It works fine for a while, then it stops working completely, and then it settles on dial-up speeds for the rest of the time - with 5-10 second delays before pages in the browser even start loading, and timeouts all around.

I'm on 250/125mbps and this is my current speedtest result (upload failed completely)

1677847084516.png
 
Last edited:
free3dom said:
Edit (15:10): Seems to be back to normal now...consistent for about 10 minutes, hopefully it lasts.

Any known issues with OpenServe in Centurion?
I've been having intermittent connection and speed issues since around 8PM last night.
It works fine for a while, then it stops working completely, and then it settles on dial-up speeds for the rest of the time - with 5-10 second delays before pages in the browser even start loading, and timeouts all around.

I'm on 250/125mbps and this is my current speedtest result (upload failed completely)

View attachment 1486413
Click to expand...
I'm having a similar issue but I'm in Cape Town and with Vumatel. Been going like this for the last 3 hours.

speedtest.PNG
 
GrandJury said:
Vumatel, Plumstead, Cape Town
Fibre down. Becoming a habit during loadshedding
@Afrigirl @AfriGuy
Click to expand...
I had the same problem. Basically, every time you go down during loadshedding you send them pics of your router and ONT. Then, when loadshedding is over and you're back on, they (sometimes) respond by saying hey, everything looks normal to us.

I've had that for at least two weeks, they've provided ZERO tangible feedback, not even a heads up that the problem has been resolved (Vumatel replaced batteries, which I saw in a WhatsApp message forwarded to me by a neighbour).

Not even an indication of network problems on the network status page despite the whole neighbourhood being affected.

Ignore the customer, he'll get tired and just wait and be happy when he's online again.
 
Bliksis said:
I had the same problem. Basically, every time you go down during loadshedding you send them pics of your router and ONT. Then, when loadshedding is over and you're back on, they (sometimes) respond by saying hey, everything looks normal to us.

I've had that for at least two weeks, they've provided ZERO tangible feedback, not even a heads up that the problem has been resolved (Vumatel replaced batteries, which I saw in a WhatsApp message forwarded to me by a neighbour).

Not even an indication of network problems on the network status page despite the whole neighbourhood being affected.

Ignore the customer, he'll get tired and just wait and be happy when he's online again.
Click to expand...
There definitely is a communication breakdown between them and vumatel they should look at. I also deeply regret moving into an area only covered by vumatel.
 
PeterPan420 said:
@Afrigirl @AfriNatic when will you offer 1000mbps/500mbps on Metrofibre? Yours is only 1000mbps/250mbps
Click to expand...

Hi

MetroFibre has upgraded all our 1Gbps clients to 500Mbps upload speed. Our Fibre Ops team are still waiting for official communication but so far the changes have been applied from what we can see.
 
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