ViCoM
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Afrihost - Pure Fibre Feedback Thread Part 2
- Thread starter The_Librarian
- Start date
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- afrihost feedback pure fibre
No NWI logged yet but I see our support teams have logged quite a few tickets.
I have sent a mail to Vumatel Noc to see if there is an NWI for the outage.
Can you drop me and Afrigirl a message so we can have a look for you?
William1102
Expert Member
An email just came through now.
The following NETWORK_INCIDENT event has been CREATED.
{
"id": 14822,
"date_created": "2023-03-08",
"event_type": "NETWORK_INCIDENT",
"status": "Suspected outage. To be confirmed",
"city": [
"Queensburgh (VV)"
Hi All
Long time no chat here!
Does anybody know why my Afrihost Octotel line 'disassociates' about once a month. I'll get home to dead internet, after which I have to plug my Octotel line directly into my laptop, 'activate' through `activate.afrihost.com`, and then plug it back into the router and re-activate there too?
It's not that difficult, but becomes a bit finicky and results in my home CCTV setup moving into 'offline' mode for a few hours until I'm back home.
Just wondered if it's something I can prevent in the future?
Long time no chat here!
Does anybody know why my Afrihost Octotel line 'disassociates' about once a month. I'll get home to dead internet, after which I have to plug my Octotel line directly into my laptop, 'activate' through `activate.afrihost.com`, and then plug it back into the router and re-activate there too?
It's not that difficult, but becomes a bit finicky and results in my home CCTV setup moving into 'offline' mode for a few hours until I'm back home.
Just wondered if it's something I can prevent in the future?
@Afrigirl @AfriNatic
Are the MFN MPLS issue you mentioned on the 1Gbps connections in PTA East/Centurion still around?
My connection is going up and down, and when I can connect, I'm getting slow speeds (slower than my 500Mbps Openserve connection was):
Please assist urgently, as I am now switching my home network back to my still active Vox/Openserve connection, as it is more stable.
Very disappointed that I have made the switch to Afrihost/MFN at this point.
Are the MFN MPLS issue you mentioned on the 1Gbps connections in PTA East/Centurion still around?
My connection is going up and down, and when I can connect, I'm getting slow speeds (slower than my 500Mbps Openserve connection was):
Please assist urgently, as I am now switching my home network back to my still active Vox/Openserve connection, as it is more stable.
Very disappointed that I have made the switch to Afrihost/MFN at this point.
Last edited:
Can you connect directly to the ONT and install the speedtest.net app.
Take a screenshot of the results with the adapter open showing 1Gbps and send it in a pm so we can start a ticket so long and see where we can go with this issue.
Hi
We have completed the migrations and removed an ACL that was preventing inter vlan connections.
You can now test if the direct connection is working again.
Thanks @AfriNatic! Up and running again!
Shake&Bake
Party Liaison
On Afrihost with Openserve 100/50 line and its completely dead.
Bayview, in Stranfontein, Cape Town.
The Openserve Nokia box, has a red light, Alarm, that's on.
Anyone know what's up?
Edit: I have rebooted both devices without any joy.
Bayview, in Stranfontein, Cape Town.
The Openserve Nokia box, has a red light, Alarm, that's on.
Anyone know what's up?
Edit: I have rebooted both devices without any joy.
Please drop me a pm so I can have a look for you?
Shake&Bake
Party Liaison
PM sent
It's an outage already logged and technician enroute to attend.
Strandfontein Mix ISAM 03 -- - The Core Network correlator has detected a lower than usual traffic pattern on this device , BBAT is currently investigating - Customer ref: 784178
Shake&Bake
Party Liaison
Much appreciated, thank you.
I can imagine there's no ETA for completion on this one.
Will have to relocate for work.
Thank you again for always assisting, even at this weird time.
I can imagine there's no ETA for completion on this one.
Will have to relocate for work.
Thank you again for always assisting, even at this weird time.
Much appreciated, thank you.
I can imagine there's no ETA for completion on this one.
Will have to relocate for work.
Thank you again for always assisting, even at this weird time.
Unfortunately not but I'm sure will be sorted in the next couple of hours.
Shake&Bake
Party Liaison
No worries thanks.
I'll rather just have to work the hours back in, at least I've got a full team to cover tonight
Shake&Bake
Party Liaison
If @Afrigirl, @AfriGuy or any rep could please give an update on this incident?
I know that @AfriNatic is now off duty at the moment.
Fibre line is still down.
Would just like any information where possible please.
Thank you
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Shake&Bake
Party Liaison
Fibre is up and running again. Thank you all for the assistance.