Afrihost - Pure Fibre Feedback Thread Part 2

waynehooper said:
Looks like it is getting an ip address - 102.182.76.*
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There was a migration that was completed this morning around 7. The DHCP is handing out IP, but clients are not seeing the IP handed out to them. KZN Vuma Villages clients may be experiencing the same; we are working on resolving it as soon as possible.
 
BlackStatic said:
I switch on exitlag, everything is perfect, I turn it off, it's a sh*tshow. Afrihost the only iSP you have to pay another company to do the traffic routing because they can't.
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I was coding and everything is locally on my machine, so I didn't think too much of it for most of the afternoon.
At most I thought Slack was having issues, but as the night progressed and moved from coding to the internet, I realised it's broken.

Seems fine this morning though. :)
 
Afrigirl said:
There was a migration that was completed this morning around 7. The DHCP is handing out IP, but clients are not seeing the IP handed out to them. KZN Vuma Villages clients may be experiencing the same; we are working on resolving it as soon as possible.
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Hi Afrigirl

Also on Vuma in Durban , I was down and I rebooted ONT and router and got an IP and internet is working
 
Afrigirl said:
There was a migration that was completed this morning around 7. The DHCP is handing out IP, but clients are not seeing the IP handed out to them. KZN Vuma Villages clients may be experiencing the same; we are working on resolving it as soon as possible.
Click to expand...
All up and working this side of EL
 
Afrigirl said:
Hi.

We have not received feedback yet. I will update you as soon as feedback is received.
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Hi.
Is there any feedback. it take almost 30 second just for you tube to open. and 10 seconds just to load a tumbnail. it take almost 50 seconds just for facebook to open up. we only talking opening up. Please can we put pressure in getting this resolved
 
eshar said:
Hi.
Is there any feedback. it take almost 30 second just for you tube to open. and 10 seconds just to load a tumbnail. it take almost 50 seconds just for facebook to open up. we only talking opening up. Please can we put pressure in getting this resolved
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Hi.
They have advised that they are checking with the Fields team. I have also requested a test account that you can use so long.
 
Afrigirl said:
Hi.
They have advised that they are checking with the Fields team. I have also requested a test account that you can use so long.
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Thank you Afrigirl. Just as a FYI with a telkom test account it had given the same results when the engineer came to replace the ONT
 
Afrigirl said:
Hi.
They have advised that they are checking with the Fields team. I have also requested a test account that you can use so long.
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@Afrigirl and @AfriNatic
HI. I cannot even stream today. i dont think this is fair. feedback is poor. can we get resolution and closer to my problem please. i have been complaining for a little while now.
Not even Netflix preview is working cannot even play a video. i am not using any vpn for netflix. come on. Afrihost will not give any discount i understand but surly as a client who pays for his services should function. sorry but i am really frusted now. can we get closure
 
@Afrigirl @AfriNatic I've cancelled my cisp line, they will release the line at midnight on the 31st. I've just applied on Afrihost's website for a new service. Is there anything I can do from my side to minimize downtime? The automated email I received said it could take a week to do the migration.
 
chrisGolf said:
@AfriNatic line down here. Please assist.
ZPH-637-73212
Entire complex.
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Event ID:
NWI-16340
Current Status:
Suspected Outage. To Be Confirmed
Start Time & Date:
Fri 19 May 2023 - 21:00


It has been logged and it is pending investigation.
 

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