Afrihost - Pure Fibre Feedback Thread Part 2

[AfriNatic]

Hi Guys,

What is this?
View attachment 1540421

I see its available in my area, but not in my Aunts, I'm looking to get her sorted on cheapish fiber as she is still on ADSL this would be ideal for her but is only in my area but we both have vumatel?

This is a promo price only available in certain areas.

 

[AfriNatic]

I have been on a public IP for some time but just had a router reboot and now my IP is NAT'd. Can you guys look into it for me @AfriNatic @Afrigirl ?

Responded to your dm.

 

[Grieta Thanburg]

*Sad noises* It seems to happen more frequently these days.

 

[Afrigirl]

Any news on this?

Hello.
Our Openserve Service Manager has not provided feedback yet. I have sent a follow up regarding the order placement.

 

[Afrigirl]

*Sad noises* It seems to happen more frequently these days.

Hi. I sent you a PM

 

[Grieta Thanburg]

Hi. I sent you a PM

Seem to be very intermittent, but enough to notice. Latency dropped a little now, and with that speed increased a bit.

 

[Rouxenator]

Yay! All sorted. Thanks @AfriNatic

 

[Naks]

Yikes, what is going on with Afrihost internet this evening, YT 1080p is buffering like crazy on a 200Mb line

 

[MakoPC]

Yikes, what is going on with Afrihost internet this evening, YT 1080p is buffering like crazy on a 200Mb line

Probably FNO related, all good on my end

 

[Afrigirl]

Yikes, what is going on with Afrihost internet this evening, YT 1080p is buffering like crazy on a 200Mb line

Hello. Are you still experiencing issues?

 

[S.Claus]

@AfriNatic @Afrigirl Check your PM please. Sent you mail

 

[Satedah]

Hello.
Our Openserve Service Manager has not provided feedback yet. I have sent a follow up regarding the order placement.

Thanks, the only feedback I've received from OpenServe is a call yesterday, where there was no one on the other end but just the sound of a busy call centre. So a dud call.
Like... yeah I'm not sure.

I've placed an address creation order on openserve.
I've contacted openserve directly requesting assistance and was told "It'll be escalated to the relevant department".
I've contacted you guys for assistance.
I've placed an order through Afrihost for openserve fibre.
I've contact Afrihost directly trying to get assistance with the open ticket I gave you. That's been weeks now.


Like... what more can I do here.

 

[Satedah]

Hello.
Our Openserve Service Manager has not provided feedback yet. I have sent a follow up regarding the order placement.

Any update here.
I keep getting calls from openserve that last 2 seconds then they put the phone down. When I try call back it says "the number isn't available".
Unfortunately, it takes me about 2 seconds, to hear the phone ring, stop what I'm doing, look at the screen to see who's calling and then try to answer the phone.

 

[grant_cpt]

@AfriNatic If you may say, who is your NLD transit provider between CPT <> JHB?

 

[Afrigirl]

Any update here.
I keep getting calls from openserve that last 2 seconds then they put the phone down. When I try call back it says "the number isn't available".
Unfortunately, it takes me about 2 seconds, to hear the phone ring, stop what I'm doing, look at the screen to see who's calling and then try to answer the phone.

Hello. I have sent you a PM with the order details and update.

 

[AfriNatic]

@AfriNatic If you may say, who is your NLD transit provider between CPT <> JHB?

We have all of the paths but mainly use Openserve. It's an expensive NLD and latency is slightly higher at around 20ms or so between CPT and JHB but it's reliable.

 

[grant_cpt]

We have all of the paths but mainly use Openserve. It's an expensive NLD and latency is slightly higher at around 20ms or so between CPT and JHB but it's reliable.

Oh 20ms vs the current 18ms (down multiple times a week) is way better

 

[AfriNatic]

Oh 20ms vs the current 18ms (down multiple times a week) is way better

We also send traffic via transit providers from JHB which means international shifts automatically to Eastern routes if there are any outages as these are backup routes for Liquid Telecoms, Cogent and Openserve

 

[grant_cpt]

We have all of the paths but mainly use Openserve. It's an expensive NLD and latency is slightly higher at around 20ms or so between CPT and JHB but it's reliable.

Do you have any insights into how quickly you guys can get a Frogfoot line up and running after it's been released?

 

[AfriNatic]

Do you have any insights into how quickly you guys can get a Frogfoot line up and running after it's been released?

2 hours or so. If it's during working hours as the order needs to be manually verified by Frogfoot. The current ISP needs to approve the Early Release also.