Afrihost - Pure Fibre Feedback Thread Part 2

DapperDanMan said:
This morning it was reported that FrogFoot in the Garden Route is borked - why would you expect Port Gqeberha to be exempted?
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I haven't had working connectivity for days now, and there's been no information anywhere up until just now?

Afrihost's own telephonic support were just as surprised as me to hear of a general issue as of five minutes ago...
 
Afrigirl said:
We are investigating the issues we are experiencing with our Frogfoot clients in the Western and Eastern Cape.
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Cool, thanks - good luck, I hope you can figure it out soon. FNO issues outside of your control, I totally get it, but 3 days in, it's hard as a consumer to be quite as phlegmatic about it as I'd like...
 
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copacetic said:
I haven't had working connectivity for days now, and there's been no information anywhere up until just now?
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Here's the thread:

Post in thread 'Frogfoot response to network outage complaints'

Frogfoot response to network outage complaints

24 hours later, still off here, witing for Telkom call centre to wake up so I can try again to get hold of someone there. No further response from Frogfoot who claim they have escalated the matter to Telkom...
mybroadband.co.za
 
MakoPC said:
Afrihost is renting the line from MetroFibre, so somebody they don't deal with asks them to release the line. You think they going to do it? They can't have anybody else requesting the release of a line besides the person that is renting it. Which is Afrihost.

Every ISP has issues, why you acting like Afrihost is the only ISP with issues. They were the only ISP that never had downtime or big issues when the cables went down.

Please also read Afrihosts Terms and Conditions, 5.3 to be exact. You signed the agreement, you can't complain, you accepted the terms: https://www.afrihost.com/terms-and-conditions/fibre
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Your 2 replies seems a bit contradictory. First you said the FNO set the terms, and now you saying Afrihost won't release the line?
Also, it was Metrofibre that asked them to release the line, so I hope to God that is someone that Afrihost deals with. Lol.

Can you please specify where I said Afrihost is the only ISP with issues?

I agree with you, I signed those terms, but that is for a working product/service. I've been paying them for 2 months now for a service I can't use, and I am not allowed to move to someone else who are able to provide me with the service. How is that not holding one ransom?

@Afrigirl any luck with releasing the line?
 
Cartman13 said:
Your 2 replies seems a bit contradictory. First you said the FNO set the terms, and now you saying Afrihost won't release the line?
Also, it was Metrofibre that asked them to release the line, so I hope to God that is someone that Afrihost deals with. Lol.

Can you please specify where I said Afrihost is the only ISP with issues?

I agree with you, I signed those terms, but that is for a working product/service. I've been paying them for 2 months now for a service I can't use, and I am not allowed to move to someone else who are able to provide me with the service. How is that not holding one ransom?

@Afrigirl any luck with releasing the line?
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Hi.

I have requested an immediate release from our Metrofibre Service Delivery Manager and will update you as soon as feedback is received.
 
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Strange question but can one use a Tenda AC1200 Router for fiber, I remember couple years ago only approved routers work, but. Not sure if it's still the case
 
aggressiveGrey said:
Strange question but can one use a Tenda AC1200 Router for fiber, I remember couple years ago only approved routers work, but. Not sure if it's still the case
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Yes, you may use it as long as it has a WAN port. Have you tested?
 
I've been having issue with Afrihost and Frogfoot for the last month in the Garden Route multiple outages almost weekly. Main issue now is increased latency for almost a month with clear indication of alternate routing in play. I used to get sub 10ms ping to CPT its now 15-16ms Running a traceroute to Cloudflare 1.1.1.1 takes 10 hops compared to 5/6 a month ago.
My trace route now:
1712154361421.png

What it used to be MARCH 5th:
1712154316903.png
Below is my neighbour who is with RSAWEB and he reaches the same destination in 5 less hops than I do:
1712154438061.png
What is going on with the network, I have tried getting feedback from your support to no avail, Frogfoot recons its on your end and you recon its with Frogfoot.
What I have heard now from another client of yours and yesterday from one of your support staff is that there was a rouge device on your network assigning DHCP that found and isolated with the help of Frogfoot that was supposedly to blame for our issues the last month, yet the issue remains latency has doubled the stability of the connection has reduced.
One month later and the issue persists, this started before the undersea cable break.
What I don't understand is that it takes ages to admit there is an issue in the area, and then we get notifications of resolutions, and tomorrow another outage is logged, rinse repeat every week.
All I want to know now is, why has my latency increased and why has it not been resolved in almost a month.
Below is Speedtest results I had to send your support a week or so ago that shows the latency increase:

1712155046949.jpeg
 
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