Afrihost - Pure Fibre Feedback Thread Part 2

Anybody else get slow download speeds on App Store (iPhone)?
 
Internet has been shocking the past week in Durban, what is happening? It's not just me so no need to do self-side analysis. Is it routing etc? When will this be sorted? I can barely load youtube and stream a show while prices increased.
 
Jason-ZA said:
Do you hit Afrihost's apple cache when browsing to: http://test.edge.apple/debug/ ?
Click to expand...
Yea I do, wonder if there is an issue with PE to it
{"connectionInfo":"http/1.1","npnNegotiated":false,"who":"afrihost-zajnb1a-fe-002.ec.edge.apple","ip":{"DNS":"169.1.2.11","EDNS":"","HTTP":"102.182.139.196"},"5m":{"fileSizeInBytes":5242880,"timeInMs":6994,"throughputInBitsPerSecond":5997854.72}}
 
Internet has become unusable over the past hour, based in CPT.

FNO: Frogfoot

Line: 240/240Mbps

Baseline ping has been 90-120ms

Extensive packet loss, traceroute + speed test attached below.

(it took 5 minutes just to attach these photos, lol)


speed.cloudflare.com_ (1).pngScreenshot 2024-04-14 at 14.15.10.png
 
iamkiko said:
Internet has become unusable over the past hour, based in CPT.

FNO: Frogfoot

Line: 240/240Mbps

Baseline ping has been 90-120ms

Extensive packet loss, traceroute + speed test attached below.

(it took 5 minutes just to attach these photos, lol)


View attachment 1690949View attachment 1690951
Click to expand...

Hi Team Red @AfriNatic @Afrigirl
If it helps, we have multiple reports as well, and have reported the fault to Frogfoot with reference :#1577962

If you guys want to push your side too
 
Getting 80MB down on a 1GB link.

Speed significantly slower than it was. Also getting this:

Bash: 
64 bytes from 1.1.1.1: icmp_seq=3 ttl=58 time=6.91 ms
64 bytes from 1.1.1.1: icmp_seq=3 ttl=58 time=46.1 ms (DUP!)
64 bytes from 1.1.1.1: icmp_seq=3 ttl=58 time=46.2 ms (DUP!)
64 bytes from 1.1.1.1: icmp_seq=3 ttl=58 time=46.7 ms (DUP!)
64 bytes from 1.1.1.1: icmp_seq=3 ttl=58 time=46.7 ms (DUP!)
64 bytes from 1.1.1.1: icmp_seq=3 ttl=58 time=47.5 ms (DUP!)
64 bytes from 1.1.1.1: icmp_seq=3 ttl=58 time=47.5 ms (DUP!)
64 bytes from 1.1.1.1: icmp_seq=3 ttl=58 time=47.5 ms (DUP!)
64 bytes from 1.1.1.1: icmp_seq=3 ttl=58 time=47.6 ms (DUP!)
64 bytes from 1.1.1.1: icmp_seq=3 ttl=58 time=47.6 ms (DUP!)
64 bytes from 1.1.1.1: icmp_seq=3 ttl=58 time=52.2 ms (DUP!)
64 bytes from 1.1.1.1: icmp_seq=3 ttl=58 time=52.6 ms (DUP!)
64 bytes from 1.1.1.1: icmp_seq=3 ttl=58 time=52.6 ms (DUP!)
64 bytes from 1.1.1.1: icmp_seq=3 ttl=58 time=55.2 ms (DUP!)
64 bytes from 1.1.1.1: icmp_seq=3 ttl=58 time=56.3 ms (DUP!)
64 bytes from 1.1.1.1: icmp_seq=3 ttl=58 time=56.3 ms (DUP!)
64 bytes from 1.1.1.1: icmp_seq=3 ttl=58 time=56.4 ms (DUP!)
64 bytes from 1.1.1.1: icmp_seq=3 ttl=58 time=59.0 ms (DUP!)
64 bytes from 1.1.1.1: icmp_seq=3 ttl=58 time=66.5 ms (DUP!)
 
FNO: frogfoot
Line: 1000/500

WAN DHCP health reporting says the problem started at 10:30 2024/04/14

1713104543559.png
 
Strange, about half an hour ago I started getting 40% packet loss to EU servers. Now no issue.
 
CoolEscalator said:
Hi Team Red @AfriNatic @Afrigirl
If it helps, we have multiple reports as well, and have reported the fault to Frogfoot with reference :#1577962

If you guys want to push your side too
Click to expand...
*New Outage*

*Outage Title:* Outage | CPT & PLZ | Subset | Intermittent
*Outage Ref(solid):* FRG4819271
*Impact Start Time:* 2024-04-14 11:30:00
*Impact:* Hard Down

*Outage Update:*
*2024-04-14*
-- Vendor and core teams are currently investigating.
 
CoolEscalator said:
*New Outage*

*Outage Title:* Outage | CPT & PLZ | Subset | Intermittent
*Outage Ref(solid):* FRG4819271
*Impact Start Time:* 2024-04-14 11:30:00
*Impact:* Hard Down

*Outage Update:*
*2024-04-14*
-- Vendor and core teams are currently investigating.
Click to expand...

Outage Update

Outage Title: Outage | CPT & PLZ | Subset | Intermittent
Outage Ref(solid): FRG4819271
Impact Start Time: 2024-04-14 11:30:00
Impact: Hard Down

Outage Update:
2024-04-14
-- Vendor and core teams are currently investigating.
-- Vendor and core teams identified the link causing loss. Further updates to follow.
-- Core teams identified an issue on one of our core routers and will be arranging an emergency change to rectify the fault. Updates to follow.


We are still seeing a massive storm inbound on the NNI.
 
For me personally, speed is back to line rate following another spike of loss at 17:45.
 
Not resolved on my end, speed tests maxxing out at 30Mbps.
Ping still at ±100ms.

edit: 15/04 08h20AM SAST

Issues seem to have clearer up. Speed tests are now back to normal and the ping has become a more amenable ±60ms.

Far from perfect but workable.

AfriNatic said:
Yes looks like it was just resolved.

View attachment 1691037
Click to expand...
 
Last edited:
*New Outage*

*Outage Title:* Outage | CPT | Regional | Subset | Down
*Outage Ref(solid):* FRG4827266
*Impact Start Time:* 2024-04-15 18:19:00
*Impact:* Hard Down

*Outage Update:*
*2021-04-15*
-- Logged to Tier 3 for investigations
 
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