Afrihost - Pure Fibre Feedback Thread Part 2

Same here auto logged faults w/Openserve for three of my openserve lines; different isps (incl Afrihost). Also telkom mobile in the area has low download speeds, similar experience to fibre. Has been unstable since ~18:10 for me according to logs.

Upload seems to be fine, that is when you can get a speedtest to load
 
JonOpollo said:
Same here auto logged faults w/Openserve for three of my openserve lines; different isps (incl Afrihost). Also telkom mobile in the area has low download speeds, similar experience to fibre. Has been unstable since ~18:10 for me according to logs.

Upload seems to be fine, that is when you can get a speedtest to load
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has yours been fixed?

cos @Afrigirl @AfriGuy @Afrihost-Gian @AfriNatic all on holiday

just take the money and then offer no service
 
I.am.Sam said:
has yours been fixed?

cos @Afrigirl @AfriGuy @Afrihost-Gian @AfriNatic all on holiday

just take the money and then offer no service
Click to expand...
So in my area connections came back briefly after midnight then degraded and came back at full speed around 09:35. It degraded again just after 13:00 and is currently degraded.

But this is across multiple ISPs and Telkom mobile in the area. I think Openserve is very cryptic about what’s happening as all my fault tickets have no responses from them.
 
I.am.Sam said:
@rpm whats the use of having these afrihost people around and give them best service awards when they not around when you need them
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Jinne chill a bit instead of calling the principle like you're back in school. These reps are literally online all the time during the year - if they've taken a few days off it's well deserved. Jeez.
 
saor said:
Jinne chill a bit instead of calling the principle like you're back in school. These reps are literally online all the time during the year - if they've taken a few days off it's well deserved. Jeez.
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then get someone else to do the job

im not paying for service until they go on leave

im paying for service while they on leave as well
 
they whatsapp service is useless

spoke to 4 different people all 4 different stories

they reps on mybb are non existent by the looks of things

yet im the one paying for the service and for 2 days not having net isnt good
 
I.am.Sam said:
then get someone else to do the job

im not paying for service until they go on leave

im paying for service while they on leave as well
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Which is what their WhatsApp etc. is there for. I get that the WhatsApp is kak but having MyBB reps is a bonus, not a guaranteed.
 
saor said:
Which is what their WhatsApp etc. is there for. I get that the WhatsApp is kak but having MyBB reps is a bonus, not a guaranteed.
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there is 4 of them reps by the looks of it

only @Afrigirl is on leave according to the leave thread

i private messaged all of them , not one response

if they did they job yesterday i would not have been trying to get hold of 50 different people throughout yesterday

time to find a new ISP

not some paid for #1 ISP
 
I.am.Sam said:
there is 4 of them reps by the looks of it

only @Afrigirl is on leave according to the leave thread

i private messaged all of them , not one response

if they did they job yesterday i would not have been trying to get hold of 50 different people throughout yesterday

time to find a new ISP

not some paid for #1 ISP
Click to expand...
Ja I've often felt like if the forum reps leave I'd probably leave AH. Whereas the forums reps can action things immediately their whatsapp just goes through the motions instead of genuinely trying to solve the problem.
 
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