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Afrihost - Pure Fibre Feedback Thread Part 2
- Thread starter The_Librarian
- Start date
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- Tags
- afrihost feedback pure fibre
wingnut771
Honorary Master
This is not the Afrihost service I’m used to. Is it lunchtime or something?
wingnut771
Honorary Master
I think the reps are on strike. I shudder the thought of using the convention support channels. Those okes just drive us high IQ types to day drink.
Afrigirl on leave but @AfriGuy should have been here to assist, not sure what happened to that.
wingnut771
Honorary Master
Yeah poor form for mybb support. Sorry, meant to update my situation, I logged a ticket in clientzone whatsapp support and turning things off and them doing a reset and turning back on again fixed it.
Sorry about this. Afrigirl is on a leave an I was quite busy building and deploying a Microsoft cache.
Hi @AfriNatic @Afrigirl @AfriGuy
Please log a call with VUMA
Internet not usable, slow speed, keep on disconnecting and losing packets.
Issue on both LAN & WIFI
Afrihost WhatsAPP agent seems clueless on what to do even after all the troubleshooting done
Please log a call with VUMA
Internet not usable, slow speed, keep on disconnecting and losing packets.
Issue on both LAN & WIFI
Afrihost WhatsAPP agent seems clueless on what to do even after all the troubleshooting done
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Halo Afrigirl
call was logged but never received the Reference number via SMS as WhatsApp agent could not give me during our conversation.
I am not sure if it was logged.
Internet is back online and working as VUMA had a Network fault on their side.
If internet gives issues during the day, i will reach out to you.
Thanks for following up.
Looks like a small wobble for CPT. Burst of DNS DDoS and our PTS has shunt traffic to protect itself. It's recovering now.
Hi @AfriNatic @Afrigirl @AfriGuy
Please can you look into this matter poster on X / Twitter:
Also see and
Not sure if this is already on your radar and probably a bit more complex with Telkom in the middle, but I recommended Afrihost to her and the process has been a bit of a let down since she signed up with yourselves, so not a great client experience thus far. Don't know her personally but suggested Afrihost based on my experience with yourselves over the years.
Seems there has been responses by Afrihost on X but no support calls to her as yet to resolve the issue. Would go a long way to restore confidence if Support can get in touch with her and provide a status update on where things stand.
Thanks!
Please can you look into this matter poster on X / Twitter:
Also see and
Not sure if this is already on your radar and probably a bit more complex with Telkom in the middle, but I recommended Afrihost to her and the process has been a bit of a let down since she signed up with yourselves, so not a great client experience thus far. Don't know her personally but suggested Afrihost based on my experience with yourselves over the years.
Seems there has been responses by Afrihost on X but no support calls to her as yet to resolve the issue. Would go a long way to restore confidence if Support can get in touch with her and provide a status update on where things stand.
Thanks!
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Hi
Thank you for bringing this up. I'll contact the Social Media team to gather the client's details and determine how best to assist.
Thank you!
- Joined
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Please drop me a PM with your account details
will we ever be able to do this ourselves instead of having to log support calls?
LordPhoenix_ZA
Well-Known Member
Didn’t we have a similar feature in the ADSL days that was user accessible?