Afrihost - Pure Fibre Feedback Thread Part 2

AfriNatic said:
Hi

Apologies for the issues experienced last night. I wanted to give a quick breakdown of events.

At 17:05pm we lost 2 x NLD between DBN <> JHB at the same time. These links are protected which means when the primary link goes down our vendor automatically re-routes our traffic on a backup path. This happened as expected however the protected paths were instantly congested with the traffic as it was evening peak with high traffic levels.

Due to that our own backup protection didn't kick in. We forced traffic over onto our own backup path which did not improve at all as it runs on the same NLD as the primary protected paths and the congestion remained. We logged an urgent ticket with the vendors to attend and only saw services improve at 21:00 when one of the primary paths restored which eased the congestion.

Due to this NLD outage our transit to international from Durban was also partially impacted and we switched the forward path to our secondary transit provider. Its currently still on Openserve.

The same happened in JHB. Our primary transit provider Liquid telecoms has a direct JHB <> Marseille France route which was affected by the JHB <> DBN outage. This caused intermittent route changes where traffic would go via CPT to London and JHB to Marseille over the congested NLD via Durban. We also switch primary path for JHB to our secondary provider Openserve and its still on this for now.

Liquid has provided us with a detailed report on the outages however we are discussing internally ways to further reduce the risk of this happening again.
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Thanks for the feedback Afrinatic

To add the previous day I was experiencing major loss on Fortnite.

Is it not possible to offload via Dur -> CPT->JHB in this case even if latency suffers as JHB hosts pretty much everything (DStv, Disney+, Steam etc) and Netflix ran perfectly fine due to local caches
 
moms said:
@AfriNatic Hi any update when afrihost is moving back to liquid?
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Hello, this matter is expected to be discussed this afternoon. I don’t have the specific details at the moment, but Afrinatic has submitted a request for the JHB traffic to be reverted
 
Afrigirl said:
Hello, this matter is expected to be discussed this afternoon. I don’t have the specific details at the moment, but Afrinatic has submitted a request for the JHB traffic to be reverted
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Thanks much appreciated
 
How can I get in contact with someone to fix my fibre?

My connection has been dropping for a while, and I finally got someone to come out from VumaTel. They then replaced the ONT box. Since that point my connection has been off. They keep on marking my faults as resolved, and now I'm back to responses from Afrihost about setting my router to DHCP, when the service light on my new ONT has never even been on.
 
Pr0ph3t said:
How can I get in contact with someone to fix my fibre?

My connection has been dropping for a while, and I finally got someone to come out from VumaTel. They then replaced the ONT box. Since that point my connection has been off. They keep on marking my faults as resolved, and now I'm back to responses from Afrihost about setting my router to DHCP, when the service light on my new ONT has never even been on.
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Hi.

Please share the ticket ID. It is a provisioning issue.
 
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