Afrihost - Pure Fibre Feedback Thread

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Does anyone know why international speeds are much lower since Friday evening than it has been between last Sunday and Friday when @AfriMan announced that AH has secured additional capacity?

My international speed is back to the abysmal level it was before. Was the additional capacity just temporary?

8981128379.png
 
JFT96 said:
Does anyone know why international speeds are much lower since Friday evening than it has been between last Sunday and Friday when @AfriMan announced that AH has secured additional capacity?

My international speed is back to the abysmal level it was before. Was the additional capacity just temporary?

8981128379.png
Click to expand...

Who is your cable provider, your location and the speedtest server used?

My side seems fine.

8981157192.png
 
Last edited:
JFT96 said:
Vumatel
Durbanville, Cape Town
Contabo (Nuremburg, Germany)
Click to expand...

Not an issue with their network or capacity. Might be a Vumatel packetloss issue that Afrihost needs to log for you because on Openserve it's fine.

774538
 
cavedog said:
Not an issue with their network or capacity. Might be a Vumatel packetloss issue that Afrihost needs to log for you because on Openserve it's fine.

View attachment 774538
Click to expand...

Yeh, it might be a Vumatel issue. A mate of mine living in the area has also been fine up to this point but today international is broken for him too. but like me, when he connects via Warp, it's fine.

Does anything seem off with my trace?

Code: 
traceroute to contabo.com (104.20.46.161), 64 hops max, 72 byte packets
 1  192.168.1.1 (192.168.1.1)  1.581 ms  1.018 ms  0.898 ms
 2  165-73-105-1.ip.afrihost.capetown (165.73.105.1)  4.571 ms  3.618 ms  4.522 ms
 3  169-1-2-113.ip.afrihost.capetown (169.1.2.113)  1.994 ms  2.206 ms  2.113 ms
 4  169-1-21-1.ip.afrihost.co.za (169.1.21.1)  2.796 ms  2.971 ms  2.218 ms
 5  cloudflare.ixp.capetown (196.10.140.198)  2.148 ms  2.120 ms  2.486 ms
 6  104.20.46.161 (104.20.46.161)  2.196 ms  2.300 ms  2.233 ms

I'm confused with that Cloudflare hop. I'm not connected to Warp but I do have warp setup. As mentioned, speeds are normal when connecting via Warp.
 
Draken said:
Afrihost will be refunding this month correct ? I hope so. Else this issue might need to be taken up with the high courts.
Click to expand...

I understand where you are coming from, but ultimately this is an issue that is totally out of our control. We've done whatever we can to inform our clients of the issue and potential impact, and we've also done what we can to mitigate the issue - by purchasing extra capacity (at great expense) and devoting many man hours (also an expense considering these are high level engineers) working through the nights and weekends.

You're welcome to follow any route you feel is correct, we would always co-operate with any legal and fair process. However, we believe we've acted correctly under the circumstances, and we've done the best we can for our clients.

I'm always happy to engage in a discussion. If we could have done more, if we could have acted differently - whatever we can learn should something like this ever happen again (but let's hope that it never does).
 
JFT96 said:
Does anyone know why international speeds are much lower since Friday evening than it has been between last Sunday and Friday when @AfriMan announced that AH has secured additional capacity?

My international speed is back to the abysmal level it was before. Was the additional capacity just temporary?

8981128379.png
Click to expand...

International and general is looking fine for me. Let me check with our NOC if everything is fine on Vuma in your area :(
 
JFT96 said:
Yeh, it might be a Vumatel issue. A mate of mine living in the area has also been fine up to this point but today international is broken for him too. but like me, when he connects via Warp, it's fine.

Does anything seem off with my trace?

Code: 
traceroute to contabo.com (104.20.46.161), 64 hops max, 72 byte packets
1  192.168.1.1 (192.168.1.1)  1.581 ms  1.018 ms  0.898 ms
2  165-73-105-1.ip.afrihost.capetown (165.73.105.1)  4.571 ms  3.618 ms  4.522 ms
3  169-1-2-113.ip.afrihost.capetown (169.1.2.113)  1.994 ms  2.206 ms  2.113 ms
4  169-1-21-1.ip.afrihost.co.za (169.1.21.1)  2.796 ms  2.971 ms  2.218 ms
5  cloudflare.ixp.capetown (196.10.140.198)  2.148 ms  2.120 ms  2.486 ms
6  104.20.46.161 (104.20.46.161)  2.196 ms  2.300 ms  2.233 ms

I'm confused with that Cloudflare hop. I'm not connected to Warp but I do have warp setup. As mentioned, speeds are normal when connecting via Warp.
Click to expand...

NOC report that everything is normal under the circumstances. Maybe try a few of the general troubleshooting steps like testing over LAN (with WiFi switched off), etc.
 
JFT96 said:
Yeh, it might be a Vumatel issue. A mate of mine living in the area has also been fine up to this point but today international is broken for him too. but like me, when he connects via Warp, it's fine.

Does anything seem off with my trace?

Code: 
traceroute to contabo.com (104.20.46.161), 64 hops max, 72 byte packets
1  192.168.1.1 (192.168.1.1)  1.581 ms  1.018 ms  0.898 ms
2  165-73-105-1.ip.afrihost.capetown (165.73.105.1)  4.571 ms  3.618 ms  4.522 ms
3  169-1-2-113.ip.afrihost.capetown (169.1.2.113)  1.994 ms  2.206 ms  2.113 ms
4  169-1-21-1.ip.afrihost.co.za (169.1.21.1)  2.796 ms  2.971 ms  2.218 ms
5  cloudflare.ixp.capetown (196.10.140.198)  2.148 ms  2.120 ms  2.486 ms
6  104.20.46.161 (104.20.46.161)  2.196 ms  2.300 ms  2.233 ms

I'm confused with that Cloudflare hop. I'm not connected to Warp but I do have warp setup. As mentioned, speeds are normal when connecting via Warp.
Click to expand...

The website is probably just behind cloudflare CDN.
 
AfriMan said:
NOC report that everything is normal under the circumstances. Maybe try a few of the general troubleshooting steps like testing over LAN (with WiFi switched off), etc.
Click to expand...

Not sure if I'm thinking through this correctly but if I had a local issue then Warp should not be working either, right?

8981312477.png


Without Warp:

8981318256.png
 
JFT96 said:
Not sure if I'm thinking through this correctly but if I had a local issue then Warp should not be working either, right?

8981312477.png


Without Warp:

8981318256.png
Click to expand...

Apart from possible packetloss that might be the issue you need to investigate why your latency is 256ms direct on Afrihost and 198ms using Cloudflare warp. Warp and Afrihost is going over Seacom now. Uploads with Afrihost is still going via Telkom.

Maybe do a trace route to a EU site like 185.21.217.10 and then do a trace route from https://us-looking-glass.battle.net using the EU location to your IP. See where the increased latency or loss is coming from.
 
JFT96 said:
Not sure if I'm thinking through this correctly but if I had a local issue then Warp should not be working either, right?

8981312477.png


Without Warp:

8981318256.png
Click to expand...

We'd need to troubleshoot further. You're seeing much higher latency than you should, and speeds should be pretty decent directly. So we'd need to take a look at your direct routing and see what's going wrong. Also, if local is looking 100%. While it may seem pretty normal, any small issues will be magnified over an international trace.
 
Well @AfriMan , if we looking at local issues.... 100/100 on SADV.

So this is probably going to require more troubleshooting from my side (again).

Please send me a list of tests that need to be done and at what times so we can resolve this issue.

1580051539033.png
 
@AfriMan can you please check the routing to this IP 213.251.130.102
Showing about 34% loss, making the game very unstable and horrible to play on.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 11 | 11 | 0 | 0 | 0 | 0 |
| 102.182.229.1 - 0 | 11 | 11 | 2 | 3 | 5 | 3 |
| 169.1.1.165 - 0 | 11 | 11 | 2 | 2 | 6 | 2 |
| 169.1.1.193 - 0 | 11 | 11 | 0 | 0 | 0 | 0 |
| 169.1.21.91 - 0 | 11 | 11 | 0 | 0 | 1 | 1 |
| 196.25.199.141 - 0 | 11 | 11 | 1 | 1 | 2 | 1 |
| 10.189.30.13 - 0 | 10 | 10 | 214 | 217 | 222 | 222 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| 213.251.130.102 - 34 | 3 | 2 | 224 | 225 | 226 | 224 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
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